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It's really difficult for me to write this review, but I feel compelled to do so because the Houses on this property have serious security issues. If these issues are fixed, I would highly recommend Il Paluffo, because it is a very beautiful property! We...More
5 Thank Sharie C
Response from lucapaluffo, Responsabile reception at Il Paluffo - Main House B&BResponded 7 October 2017
Sharie, we are very sorry for what happened. I am sure you can agree on the fact that the next morning we did everything we could to support you and to help you in the process of reporting everything to the police. A police officer...More
Wow, I do not have enough space to tell you all the good things about Il Paluffo. It's easily the best place I have ever stayed in in my entire life. The villa is so, so beautiful and the staff are so, so kind and...More
2 Thank ellenoftroy728
Response from lucapaluffo, Responsabile reception at Il Paluffo - Main House B&BResponded 4 October 2017
Thank you very much for the beautiful review. We are happy to hear that you loved your stay and enjoyed our activities and organic products.
THIS PLACE HAS SECURITY PROBLEMS.
There have been several middle-of-the-night burglaries at this place. The night we stayed, the burglar entered the premises of nine sleeping guests, stealing cash and jewelry. The same thing happened last month (according to the police who took our reports)...More
9 Thank Linda Y
Response from lucapaluffo, Responsabile reception at Il Paluffo - Main House B&BResponded 26 September 2017
Dear Linda, thank you for your review. Your comment will actually help us to explain better how we manage the security in Paluffo. We are very sorry you felt unsafe during your stay here. As always when you are travelling everywhere in the world, good...More
Beautiful grounds. Immaculate & unique accommodations. Exceptional hospitality from everyone but a special thanks should be given to Martina obviously takes great pride in her work! You could feasibly plan an entire week in Tuscany with the iPad that they supply at the time of...More
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Thank Keith W
Response from lucapaluffo, Responsabile reception at Il Paluffo - Main House B&BResponded 21 September 2017
Thank you Keith for your review. We are very happy to hear that you loved our service and you noticed our dedication on sustainable practices. We believe our philosophy and care for the environment are some of the reasons that make Il Paluffo a very...More
This is a difficult review to write.
We stayed at Il Paluffo for two nights in September. The complex has two sections: a few rooms under a b&b scheme and 4 private apartments. We stayed in the Liberty Room, a beautiful suite with fresco paintings...More
7 Thank CSPCSP
Response from lucapaluffo, Proprietario at Il Paluffo - Main House B&BResponded 19 September 2017
Dear Guest, thanks for your comments; the Paluffo area is very calm and safe but, for the security of our guests, each apartment and room has its own safe where we recommend to store cash and jewellery and we always recommend to lock the entrance...More
Response from lucapaluffo | Property representative |
the security problems we had were due to the fact that the guests left the outside door of the apartments open, in fact in the B & B where the door is closed automatically we never had problems. However, all... More
the security problems we had were due to the fact that the guests left the outside door of the apartments open, in fact in the B & B where the door is closed automatically we never had problems. However, all apartments have keys that cannot be duplicated (there is a secret code to use) and the copy that is not delivered to the customer is stored in the safe. The doors and windows are unbreakable and the windows at the ground floor are equipped with railings.
Also to ensure guests more security we installed a video camera system all around the villa.