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Mercure Bewdley The Heath Hotel

643 reviews
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Traveller (95)
Room & Suite (46)
Dining (5)
Overview
  • Excellent27%
  • Very good30%
  • Average22%
  • Poor12%
  • Terrible9%
Travellers talk about
“health club”(20 reviews)
“safari park”(45 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (643)Write a Review
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All reviewshealth clubsafari parkleisure facilitiesbuffet stylesteam roomfamily roomreception staffa ground floor roomevening mealfamily weddingfunction roomstayed for two nightswedding receptioncooked breakfastsingle bedbar areaenjoyable stay
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71 - 75 of 639 reviews
Reviewed 1 June 2017

I normally only use trip advisor to research places but this place was so terrible, I felt I had to let others know. The reception staff were pleasant and welcoming, but the room I stayed in was tired, in serious need of updating and to...More

3  Thank nightowl853
Response from Debbie J, Manager at Mercure Bewdley The Heath HotelResponded 5 June 2017

Dear nightowl853 Thank you for taking the time to review, I was very disappointed to hear you received a poor level of service, please allow me to express my sincerest apologies Feedback is always valuable and appreciated both negative and positive as it aids us...More

Reviewed 29 May 2017

Terribly disappointing for a 4* Mercure. Reception very poor. Needs a decent manager. Obliging young staff who lacked direction especially in the dining room. Breakfasts reasonable. All dinner courses bordered on the inedible.More

2  Thank Malcolm M
Response from Debbie J, Manager at Mercure Bewdley The Heath HotelResponded 31 May 2017

Dear Malcolm M Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive...More

Reviewed 25 May 2017

Hotel has pool, great steam room and one of most powerful jacuzzis I have experienced. Our room 37 had lovely views over filds and hillside and was only let down by worn curtains. Staff service was excellent in all areas.More

Review collected in partnership with Accorhotels.com
1  Thank Mike F
Response from Debbie J, Manager at Mercure Bewdley The Heath HotelResponded 31 May 2017

Dear Mike F We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 21 May 2017 via mobile

We arrived ahead of the wedding party 1:45pm was not allowed to check in even though the heavens were ready to open up. But still at 3.30pm the room wasn't ready. Prior to arrival it cost £28:08 in phone calls 3 off call centre Indian....More

Thank 86diamonds
Response from Debbie J, Manager at Mercure Bewdley The Heath HotelResponded 31 May 2017

Dear 86diamonds Thank you for taking the time to review us on Trip Advisor following your stay with us for such a special occasion It is always a pleasure to receive positive feedback. I will share your comments with Tim our MC host , Chef...More

Reviewed 14 May 2017

We stopped here last night for a charity ball and I had to drop my partner off prior going for appointments in Bewdley and didn't get back to later, by which time it would have been too late to change rooms as we were due...More

2  Thank Karen W
Response from Debbie J, Manager at Mercure Bewdley The Heath HotelResponded 31 May 2017

Dear Karen W Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$68 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$68 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (95)
Room & Suite (46)
Dining (5)
Hotel & Grounds (64)
Bathroom (5)
Business Centre & Event Rooms (1)
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Room Tips
"We had room 15 which is ground floor,"
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"Ask for a room with a view of the woods"
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"Check for accessibility"
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"Bad experience"
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