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Sofitel London Heathrow

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9,560 Reviews from our TripAdvisor Community

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Showing 9,182: English reviews
London, United Kingdom
Reviewed 3 March 2016

The hotel is directly connected to Heathrow Terminal 5 and offers unrivaled access in comparison to the competition. Stayed one evening and front desk was perfect in answering any queries promptly (in particular Myra Winter) who helped me to organise everything. Room itself was good with a comfortable bed and nice shower. Both check in and check out was an...

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Helpful?
3Thank wilz149
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to know that your overall experience has been highlighted by the outstanding level of service demonstrated by Myra from our guest relations team I am also glad to learn that your bedroom met all your expectations, especially our Sofitel “MyBed”...

Charlottesville
Reviewed 3 March 2016

Terrific hotel! Always stay here when passing through or visiting London. One can have complete confidence in the ambience, service, friendliness of staff. Location makes it easy to access off any airline flying in to Heathrow, plus it is only a short walk to rental car center, and to underground to central London

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Helpful?
2Thank alan446
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be very professional throughout your stay with us....

Bourne, United Kingdom
Reviewed 3 March 2016

Consistent with the brand this is a luxury hotel charging similar prices. It has everything you would wish (barring a pool) from a hotel of this pedigree but its USP lies in its close proximity to T5, enabling access via a short walk from the hotel to the terminal; great for early morning flights on BA

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Helpful?
2Thank Ges R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. The Sofitel London Heathrow is the only hotel directly linked to T5 Heathrow Airport via a covered link-bridge. The hotel offers an easy access to travellers arriving by air, road, underground or by Hoppa bus and just 21 minutes from central London via...

Georgetown, Texas, United States
Reviewed 3 March 2016

Relaxing airport hotel with very easy access to terminals. Hotel is tastefully appointed. The staff are very friendly, helpful, non-obtrusive. Restaurant is excellent, as is "club" facility. Very quiet, wonderful place for stopover.

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Helpful?
2Thank Hal H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be friendly, helpful and attentive throughout your stay...

Palma de Mallorca, Spain
Reviewed 3 March 2016

Heathrow and Gatwick Sofitel's are so conveniant and easy to get too whether by road, or rail. You feel so good when arriving into such a warm and friendly atmosphere. Whenever we fly out of London we always make sure we stay at a Sofitel as it is the perfect start to any trip whether business or pleasure and the...

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Helpful?
2Thank Sara C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to all the transport links going into Central London and to the other Heathrow Terminals. I am also glad to learn that...

Dublin, Ireland
Reviewed 3 March 2016

I stayed here last week as my flight was canceled and I was rebooked the next night. This stay was actually really comfortable. The bed is soft and comfy, the room was clean and spacious, and the location was very convenient as it is right in Heathrow. The staff were also very friendly. They have a very comprehensive breakfast buffet,...

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Helpful?
3Thank rihamb
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to learn that your bedroom met all your expectations, especially our Sofitel “MyBed” which you found to be most comfortable. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via an undercovered walkway, offering easy...

Reviewed 3 March 2016

Great hotel with the best location for a stopover. Breakfast fantastic only missing a greater cheese selection, a bit loudy. I arrived with my family and without mote saying we need at least 4 devices axcessing wifi at Sofitel each room only receives 3 devices axcess. Lucky us we talked to the friendly hostess at the VIP launch and she...

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Helpful?
2Thank Thomas J
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to learn that your enjoyed your breakfast experience the following morning where you found our ambassadors to be attentive and efficient. I am delighted to read that you had a great night’s sleep thanks to our comfortable Sofitel “MyBed”. Do...

New York City, New York
Reviewed 3 March 2016

In my opinnion, tghe best hotel at Heathrow Airport, have stayed there several times. It is comfortable, nice atmosphere, good food, and so convenient to Terminal 5, you can walk directly to check in..

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Helpful?
1Thank Jane P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Our location is indeed convenient as we are directly connected to one of the busiest airports in the world via an covered link-bridge, also offering very convenient car-park facility to our customers. I am delighted to read that you had a great night’s...

Dublin, Ireland
Reviewed 2 March 2016

Stayed in the Sofitel last week on business. It is in terminal 5 so very convenient if you are arriving in Heathrow. It is a very large hotel and on arrival it feels like you are in another city, it doesn't improve as you search for you room on the never ending corridors. On the other hand, check in was...

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Helpful?
2Thank Jimmy0106
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Our location is indeed convenient as we are directly connected to one of the busiest airports in the world via a covered link-bridge, also offering very convenient car-park facility to our customers. It is good to know that your overall stay with us...

Southampton, United Kingdom
Reviewed 2 March 2016 via mobile

I have nothing negative to say about this hotel.. we were travelling to New York from Heathrow and arrived on 26th Feb the night before. We were greeted kindly by all staff. We were checked in quickly and made our way to our room, which was beautiful. Very comfortable bed, great bathroom and good size room. We had dinner in...

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Helpful?
2Thank Jade E
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to read that your stay at the Sofitel London Heathrow met all your expectations and that you were happy with all the services provided from all our different outlets, and that you enjoyed your room especially the Sofitel “my bed”...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM703 - RM1,326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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