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Sofitel London Heathrow

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Sofitel London Heathrow
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10,002 Reviews from our TripAdvisor Community

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Showing 9,617: English reviews
Ontario, Canada
Reviewed 9 May 2016

We had a 6 hour layover on our way from Toronto to Cape Town via London. We decided to book a dayroom rather than use the airport lounge. The hotel is conveniently located, and the room was a welcome retreat after an 8 hour flight to London and before a 11 1/2 hour flight to Cape Town. The check-in time...

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2Thank loveontario
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear loveontario, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you enjoyed your recent stay at the Sofitel London Heathrow and that we met all your expectations. I am also very glad that you found our day use offer to be very convenient for you and...

Ashbourne, United Kingdom
Reviewed 9 May 2016

Located right next door to terminal 5, the location is perfect. Clean quiet rooms. But the prices in the bar and restaurant are embarrassingly steep. £14:00 for a glass of wine...!! Walk 5 minutes into the terminal and they're much cheaper.. Although still expensive.

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2Thank mclachlan4321
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Mclachlan4321, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had a great experience in our hotel and that you particularly enjoyed the convenience of our location, being directly connected to the Terminal 5. However, I am disappointed to read that you found the prices of...

London, United Kingdom
Reviewed 9 May 2016

What struck me about the hotel on arrival is just how massive it is. A vast palace of stop over accommodation. We had a really early morning flight out of T5 and used this hotel as the perfect stop over. And Perfectly fit for purpose it was. Room was really comfortable and clean, the bathroom was lovely with a great...

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1Thank Spangolo
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Spangolo, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that your stay at the Sofitel London Heathrow met all your expectations, from the convenience of our location to the service delivered by our ambassadors. I am also pleased to read that you found your bedroom to be...

Budapest, Hungary
Reviewed 9 May 2016

It is a luxury hotel and there is a price associated with that but the location is great if you are traveling from Terminal 5, no hotel hoppa bus to worry about and extra time in bed for an early flight. The rooms are very comfortable and extremely well sound proofed, we were on the ground floor facing the road...

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1Thank 960JanK
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 960JanK, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you enjoyed your recent stay at the Sofitel London Heathrow and that we met all your expectations. It is also good to know that you found your bedroom to be very comfortable and well sound proofed....

Loch Lomond and The Trossachs National Park, United Kingdom
Reviewed 9 May 2016

very good choice to catch my flight next day. Have stayed here before and will again. friendly and helpful staff at Reception and bar/dining. Sorry have to rush off to a meeting. please let me send this and log out.

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2Thank mary b
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mary b, Thank you for taking the time to share your comments with the Trip Advisor community and for being a regular guest of our hotel. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you particularly enjoyed the service delivered by our ambassadors during your stay. We consider...

London, United Kingdom
Reviewed 9 May 2016

I took my parents for a Spa and Afternoon tea treat for their birthdays in May. The spa and massage was lovely....The afternoon tea was also great. Special thank you for Rocky who served us and took good care of us. The service was great by both the Spa and the restaurant.

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2Thank rmi88
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear rmi88, Thank you for taking the time to share your comments with the Trip Advisor community. I am always delighted to see ambassadors’ names on Trip Advisor as we strive to deliver an outstanding service to each and every customer and I am sure that Rocky will be thrilled to know that he made your Tea Salon experience so...

Edinburgh
Reviewed 9 May 2016

A high standard if hotel comfortable, safe and convenient but way over priced. Take a 5 minute bus journey and you can pick up some cheaper rooms. Only the location demands such high premiums but overall at £250 pnpp very expensive

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1Thank Kevane
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Kevane, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you found our hotel to be high standard. However I am disappointed to read that you found our hotel to be very expensive. Please be advised we check our prices on regular basis to our competitors and...

UK
Reviewed 9 May 2016 via mobile

My husband and I spent a night here prior to an early flight. Location: off terminal 5. Take the lift to the left hand side when facing the terminal which gives direct access to a corridor leading to the hotel Hotel: modern, luxurious, with rooms arranged over 5 floors surrounding courtyards. Room: we stayed in room 4304 on the 3rd...

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4Thank LucyCarvalho
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear LucyCarvalho, Thank you for taking the time to review our hotel and how highly you rated your review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations, from the convenience of our location to the service delivered by our ambassadors throughout your stay...

Farnham, United Kingdom
Reviewed 8 May 2016

We aways stay at the the Sofitel London Heathrow before flying from Terminal 5, and we are never disappointed. The service is always excellent from the moment of arrival until departure, the rooms are extremely comfortable as well as spacious, and the bed/pillows guarantee a blissful nights sleep. We recommend this hotel to our friends and family, as we believe...

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3Thank Tim V
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Tim V Thank you for taking the time to share your comments with the Trip Advisor community. It was good to welcome you back and I am pleased to read that your stay at the Sofitel London Heathrow met once again your expectations. I am thrilled to know that you were pleased by the quality of your room which...

Toronto, Ontario
Reviewed 8 May 2016

Very satisfied with the service from reception to housekeeping who held on to a pair of trousers I left behind so they could return it to me 3 days later on my return stay. Rooms well appointed and clean.

Review collected in partnership with Accorhotels.com
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3Thank dhevans1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear dhevans1 Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that the service delivered by our Ambassadors from Reception to Housekeeping exceeded your expectations and we will make sure your kind words are shared within the team as they always strive to provide an outstanding customer service...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM740 - RM1,439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
114 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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