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Sofitel London Heathrow

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9,544 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,166: English reviews
West Kirby
Reviewed 25 February 2016

Not cheap but you get what you pay for. Every aspect was perfect. Most convenient for terminal 5. Porters extremely helpful and efficient. Reception first class and breakfast all you could wish for. I will definitely stay there again when travelling through Heathrow and would recommend.

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Helpful?
4Thank bobn497
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that your stay at the Sofitel London Heathrow met all your expectations, and that you particularly enjoyed the excellent service delivered by our Porters and Reception team. It is also good to know that you had a...

Phoenix, Arizona
Reviewed 25 February 2016

the service was very good. Staff was polite and knowledgeable. The rooms were very clean and equipped with general items helpful to make your stay comfortable. The terminal 5 location is great with easy access to tube.

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Helpful?
3Thank kelly_t_mcneese
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read, and I am pleased to know that you enjoyed the quality of the room, that you found most clean and well-equipped. We consider our staff to be one of our biggest assets as we...

Athelstone
Reviewed 25 February 2016

excellent location, very helpful and pleasant staff, ideally suited to travel through Heathrow, no hassles, very easy access to underground then central London, clean and comfortable rooms and excellent amenities

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Helpful?
2Thank malcolmb35
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed many aspects of your stay, from the convenience of our location, to the excellent service delivered by our Ambassadors. I am also glad to read that you were pleased by the quality of your...

Cardiff, United Kingdom
Reviewed 25 February 2016

Thus is the best hotel we have stayed at in Heathrow. It is always clean and staff are very attentive. Breakfast is always excellent with plenty of choice and staff that ensure that a well stocked variety of food.

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Helpful?
4Thank lloydm50
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you had a great experience at the Sofitel London Heathrow and that we met all your expectations. I am also pleased to read that you enjoyed the...

Harrogate, United Kingdom
Reviewed 25 February 2016

After long flight this hotel provides comfortable relaxing overnight stay. Very convenient in every way. Good restaurant and bar. Excellent staff provide first class service . Will not hesitate to return when flying to or from Heathrow

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Helpful?
3Thank lyon1960
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that your stay at the Sofitel London Heathrow met all your expectations, and that you were particularly pleased by your experience in our Food and Beverages outlets. We consider our staff to be one of our biggest...

La Jolla, CA
Reviewed 24 February 2016

I've stayed at the Sofitel Heathrow four times now and each time it has been a great experience. It is so comfortable, clean and efficient. On my latest visit, I took the Piccadilly line into London and spent the day and evening there, returning via the tube late at night. It was great to already be at the airport the...

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4Thank Heavenlytraveler
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It was good to welcome you back, and I am pleased to read that you had another great stay at the Sofitel London Heathrow. I am thrilled to know that you enjoyed many aspects of your stay, from the quality of your...

Muscat, Oman
Reviewed 23 February 2016

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4Thank Runeta
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Newark-on-Trent, United Kingdom
Reviewed 23 February 2016

Clean and comfortable rooms, overall hotel is clean with easy access, staff are very friendly and helpful. The concierge service is excellent and responsive. We stay at the Sofitel for almost every flight from Heathrow Terminal 5 and consistently recommend it to our friends and family

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3Thank danmH6000EC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you had a great experience at the Sofitel London Heathrow and that your bedroom met all your expectations. I am also very pleased to see that you particularly enjoyed the service provided by our Guest Relations team...

London, United Kingdom
Reviewed 23 February 2016

We stayed a night as we were there for a function. The hotel is extremely convenient, very comfortable and the staff are very friendly and focused on customer service. The overall standard is very high. Just watch out for the funny room numbers - very unusual - I think it's wing no, floor number and then room number - I...

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Helpful?
2Thank yogesh M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

George Town, CI
Reviewed 23 February 2016

Not only does a stay here remove the stress of travelling to the airport on the day you fly it also provides great comfort and, in La Belle Epoque, provides a superb restaurant. Flying out of LHR T5 I would never stay anywhere else on the night before.

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Helpful?
3Thank Graham S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations. I am also glad to know that you had a great experience in our La Belle Epoque Restaurant, where you...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM702 - RM1,325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all good. ”
 of 5 bubbles Miamiusa1, 4 Dec 2016 | Read review
“There are no views”
 of 5 bubbles ianmaggs, 4 Dec 2016 | Read review
“Best to book car parking in with the room - it works out a lot cheaper than parking at T5 separately.”
 of 5 bubbles 339334, 4 Dec 2016 | Read review
“Take care with the LED's for the computer portals - the continuous flashing was at times annoying”
 of 5 bubbles sterrinb, 4 Dec 2016 | Read review
“Close to lifts”
 of 5 bubbles BoydWright, 4 Dec 2016 | Read review
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