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Sofitel London Heathrow

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9,566 Reviews from our TripAdvisor Community

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Showing 9,188: English reviews
Reviewed 19 February 2016

We stayed at this hotel over the Valentines weekend and it was amazing!!! We arrived at the hotel on Sunday afternoon and from the moment we arrived until the moment we very sadly left the staff attentiveness (especially Alicia) was second to none. Breakfast was amazing set us up for the day. Large comfortable beds, great sleep experience. Best of...

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Helpful?
2Thank Heni V
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am glad to know that you had an amazing stay over the Valentine weekend. I am also pleased to read that you were satisfied by the friendly, helpful and professional service delivered...

Sheffielduk
Reviewed 19 February 2016

This is the only hotel that is convenient for Terminal 5 and a very smart hotel it is too. Connected by a walkway to the terminal it couldn't be more convenient. We were lucky enough to get a good deal with parking during the February low season otherwise it would be outside our price bracket. Super room, we were upgraded...

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2Thank indefatigable
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that your arrival experience exceeded your expectations and that you were particularly enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway, also offering very convenient car-park facility to our customers....

Honolulu, Hawaii, United States
Reviewed 19 February 2016

I gave 10 out of 10 score previously (Feb 2015). This was my second stay on this property. No disappointment this time again ! It is very convenient if you have a short stay or overnight transit at Heathrow since it is connected to T5. Hotel staff both reception and bell desk are outstanding. They are friendly, efficient and have...

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Helpful?
2Thank FAhonolulu
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow exceeded your expectations and that you had another great stay. We consider our staff to be one of our biggest assets as we always strive to provide an excellent...

Newcastle upon Tyne, United Kingdom
Reviewed 19 February 2016

a very convenient location for me and my European colleagues - a short indoor walk from T5. Rooms are great - and the beds are comfortable. No bad rooms so far.....and I have tried a lot of them over the past 5 years. Astonishingly quiet for an airport hotel - imagine how many planes take off from Heathrow. I use...

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Helpful?
1Thank jaj1002016
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that your bedroom met all your expectations and that you were particularly impressed with the quality of our bedrooms soundproofing despite the fact that we...

Plymouth, United Kingdom
Reviewed 19 February 2016

this has to be he best airport hotel service that goes up and beyond .the best breakfast buffet only minus the long tunnel access not short very comfortable room ultra modern stainless steel and glass hotel design

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Helpful?
2Thank tomgoodison
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you found our hotel service to be amazing, also that you liked our ultra modern building and the best breakfast selection. I appreciate your kind feedback, and we look forward to welcoming you back in...

Northampton
Reviewed 19 February 2016

This hotel is in a great location for anyone flying from terminal 5. The staff were friendly throughout the hotel- doorman who parked our car, receptionist, batman and restaurant staff. The dinner was very tasty and Inhad a wonderful spa massage whilst my partner enjoyed the bar and all topped off with comfy bed to sleep in! When you head...

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Helpful?
1Thank just_mazza
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow exceeded your expectations and that you liked the convenience of our location as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to...

Aberdeen, United Kingdom
Reviewed 19 February 2016

Hotel was good and service was impeccable as always. And of course, the SoBed offers the most awesome sleeping experience. Proximity to the airport makes it my hotel of choice when flying in addition to the quality and service I always get from Sofitel hotels. Truly 5 star. A few things for management to consider; Not sure if it's possible...

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1Thank Injus M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a wonderful experience at the Sofitel London Heathrow and that you were especially satisfied with our Sofitel “My Bed” that offered you the most awesome sleeping experience. Our location is indeed convenient as we...

Singapore, Singapore
Reviewed 19 February 2016

I had a very clean and comfortable room. The hotel location was fantastic and connected from T5. This hotel is very convenient for airport transit passengers. I would recommend to anyone who is transiting and requiring a night stay near the airport.

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2Thank amelia_vincent
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is also good to know that you were pleased by the cleanliness and the comfort of our room and that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. I appreciate your kind...

London
Reviewed 18 February 2016

I think Sofitel is exceptional. It is linked to Terminal 5 by a short walkway, so it is convenient, but it is also a really good hotel. Charming French reception staff, wonderfully clean and quiet bedrooms, a couple of very good restaurants, and a brilliant champagne bar. I particularly love the champagne bar - a really good champagne and wine...

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Helpful?
1Thank Bigal57
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a wonderful experience at the Sofitel London Heathrow and that you were especially impressed with the champagne bar where you enjoyed the venison scotch. It is also good to know that you liked our...

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 18 February 2016

Could not have asked for any better. Room was great, staff could not do anything more. Having the parking on site was brilliant. Breakfast was amazing set us up for the day. Location was spot on......

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3Thank A TripAdvisor Member
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you found our rooms to be great and also the staff to be helpful. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM700 - RM1,334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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