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Sofitel London Heathrow

PricelineUS$154*
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Certificate of Excellence
GreenLeadersSilver level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$233*
US$154*
Great Deal
US$174*
US$174*
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Sofitel London Heathrow
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10,366 Reviews from our TripAdvisor Community

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Showing 9,962: English reviews
Concord, Massachusetts
Reviewed 16 June 2016

Last year I wrote a review praising our stay at the Sofitel at Terminal 5 where we have stayed at least once every year since it opened. This year was a huge disappointment! When we arrived at the desk for check-in we were told that we had been "upgraded" to a larger room. It was on the first floor and...

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Helpful?
2Thank Peg423
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Peg423 Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read that your recent stay with us did not meet your expectations. We strive to deliver a high level of service throughout all our outlets and do our utmost to...

Hastings, United Kingdom
Reviewed 16 June 2016

Airport hotels are rarely excellent and often not good. The Heathrow Sofitel is a large hotel but manages to still offer a personal service. Check in was easy and straightforward, room was well appointed and comfortable. The executive lounge provided a good variety of food and drink. Staff were friendly and helpful. Location for Terminal 5 is excellent. Overall a...

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Helpful?
2Thank MarkL2012
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MarkL2012, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you were impressed by your relaxing stay at the Sofitel London Heathrow where you enjoyed the personal, friendly and helpful service delivered by our Ambassadors and the quality of your bedroom which you found well-appointed and comfortable....

Barbados
Reviewed 16 June 2016

Whenever I'm flying from London Heathrow it's usually on British Airways and coupled with the fact that I'm an Accor Platinum member, staying at this Sofitel is an absolute no brainer for me. I recently stayed here again before heading to Tokyo and it was another restful and peaceful stay. I had a room on the first floor, 4108 which...

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3Thank BGIWorldTraveller
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BGIWorldTraveller Thank you for taking the time to share your comments with the Trip Advisor community. It was a pleasure to welcome you back and I am delighted to know that you had another restful and peaceful stay at the Sofitel London Heathrow, where your relaxing Club Millesime experience met all your expectations I am also particularly glad to...

Dublin, Ireland
Reviewed 15 June 2016

We arrived late at night and had a while waiting since there was a bit of a situation with some travellers who missed their flight. The bedroom was ready for all of us (including the roll in bed we order for our 3 year old) It was so warm and late at night I was very thankful for the complementary...

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2Thank MercedesLed
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MercedesLed, Thank you for taking the time to share your comments with the Trip Advisor community. I am delighted to read that you found our hospitality and our facilities to your satisfaction and that you were particularly pleased by your arrival experience where your room was prepared according to your requests and preferences. Your kind words regarding your the...

Fettercairn
Reviewed 15 June 2016

This was the umpteenth time that I have stayed at the Sofitel at Heathrow T5 and once again my stay was comfortable and restful. The hotel is not the cheapest in the area but being able to walk into the shops on 'landside' T5 for bits and bobs before you travel on a long haul flight the next day is...

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2Thank GSCSD
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear GSCSD, Thank you for taking the time to share your comments with the Trip Advisor community. I am extremely pleased to read that you had another comfortable and restful stay at the Sofitel London Heathrow and that you enjoyed the quality of our facilities for both leisure and business travel. It is also a delight to know that you...

Reviewed 15 June 2016 via mobile

Stayed here the night after a long flight from Australia before flying out the next day to Mykonos. Very convenient hotel if flying out from terminal 5. The hotel is very luxurious and the staff were super friendly. Totally recommend this hotel.

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2Thank Aliciahaynes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Aliciahaynes, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and I am pleased to know that you found our hotel to be very convenient when you are flying from Terminal 5 and that you particularly enjoyed the service delivered by our ambassadors throughout your...

Reviewed 15 June 2016

This is my favorite LHR hotel. The rooms are spacious, the beds comfortable, and the bath luxurious. The wifi is reliable and the staff is accommodating. One of the 2 times that we stayed at this hotel during our last holiday, we had a smoke smelling room. Although it took a little effort, we were moved to a larger and...

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Helpful?
2Thank Olivia K
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Olivia K, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that your bedroom met all your expectations from our Sofitel “My Bed” to the bathroom. I am also pleased to see that you found our ambassadors to be very accommodating during your stay and that you...

Bangkok, Thailand
Reviewed 15 June 2016

Review collected in partnership with Accorhotels.com
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2Thank MGA1600
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Liverpool, United Kingdom
Reviewed 15 June 2016

Having pre booked and pre paid for our room we did not expect to hang around for 10 minutes on trying to check in whilst a room was found and to be told there were many delayed flights and no particular room had been allocated. A Supervisor did then take charge and released a room for us. We arrived (an...

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Helpful?
1Thank Chris P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Chris P, Thank you for taking the time to review our hotel following your recent stay with us. First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. We strive to deliver a high level of service throughout all our outlets and do our...

London
Reviewed 15 June 2016

Room was booked for 1 night for an early flight next day. The hotel was very close to T5, massive and quite soulless. You almost need a satnav to find your way to your room. Room was very good. The restaurant was not exceptional but expensive. We had prebooked breakfast but the restaurant was not open till 6am which made...

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Helpful?
Thank Pentti H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Pentti H, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you found our location to be convenient as we are directly linked to the Terminal5, and that you found your bedroom room to be very good. However, I am disappointed that you experienced some challenges to...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM727 - RM1,566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
122 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms quiet with uniform quality so no real advice on room selection - except perhaps avoid one of the (very few) rooms that look out onto the hotel concourse.”
kellerman00, 28 Apr 2017 | Read review
“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
5 of 5
Priceline
US$154* /night
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Hotels.comUS$174
SofitelUS$174
HotelQuicklyUS$233
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Prices are for 1 room, 2 adults
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