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Sofitel London Heathrow

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9,513 Reviews from our TripAdvisor Community

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Showing 9,135: English reviews
Dudley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2016

Not many places these days get it right, but this hotel has it spot on. The Sofitel Heathrow facilities and staff members go above and beyond. I will not stay anywhere else again before we go on holiday. I can leave my car in the knowledge it's being looked after, great restaurant the fish and chips are second to none.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank pugh_lisa
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow exceeded your expectations and that you were particularly impressed by the service delivered by our Ambassadors. It is also good to know that you had a great experience in... More 

Sevenoaks
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 February 2016

A very pleasant one night stay. The room was fine and the bed was the most comfortable I have ever slept in. We had afternoon tea and bar food , which were excellent. I would definitely stay there again when using T5 .

Helpful?
1 Thank BEEMSevenoaks
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed the quality of your bedroom and especially our Sofitel “My Bed” that you found most comfortable. I am also glad to know that you had an excellent experience in our Food and Beverages... More 

Stamford, United Kingdom
Level Contributor
342 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 10 February 2016

This is the place to stay if you are flying out of Terminal 5. It is big, functional, spotlessly clean and totally lacking in atmosphere. Two restaurants, one expensive the other more canteen like. The staff are very good it just feels like a large hangar (maybe it is). Expensive but practical

Helpful?
1 Thank BobStamford
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway, as well as you were pleased by the cleanliness of the hotel. We consider our staff to be one... More 

Cambridge, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 February 2016

Not a character property and the spa is not included but the location and cleanliness were great. Expect a great airport hotel and nothing else and you will not be disappointed! I went for room and parking and booked well enough in advance to get a fairly good deal.

Review collected in partnership with this hotel

Helpful?
1 Thank LindyLooUK
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that your overall stay at the Sofitel London Heathrow met all your expectations and that you were most satisfied by the convenience of our location and by the cleanliness of the hotel. I appreciate your kind feedback,... More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2016

Excellent, but I still haven't received my membership/bonus/discount/loyality card, that I have been promised every stay...of which there are now about 10 !! Room could do with more milk cartons for coffee, never enough. Pillows and bed are supreme. Seabass in the restaurant and tempura prawns are excellent Send me my loyalty card, or a free stay next time, I... More 

Review collected in partnership with this hotel

Helpful?
1 Thank eleccles
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your bedroom met all your expectations and especially our Sofitel “My Bed” that you found most comfortable. I am also glad to know that you had an excellent dinner experience in our Vivre restaurant. With... More 

Pell City, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2016

My overnight stay at the SOFITEL heathrow terminal 5 could not have been better, the ease of walking to the BA departures inside the hotel made the whole experience totally stress free. Thank you SOFITEL I'll definitely be back

Review collected in partnership with this hotel

Helpful?
1 Thank 10rosemaryw
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read, and I am pleased to know that you had a fantastic experience at the Sofitel London Heathrow. It is also good to know that you enjoyed the convenience of our location, being directly connected... More 

Cardiff, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 February 2016

The Sofitel at Heathrow is the perfect way to start your break. It's relaxing and comfortable. He staff are very helpful and friendly. We had room service for our evening meal which was as good as any restaurant food.

Review collected in partnership with this hotel

Helpful?
1 Thank TracyT569
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a relaxing and comfortable stay at the Sofitel London Heathrow and that you were pleased by your room service experience. It is also good to know that you found all our Ambassadors to be... More 

Elloughton, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 February 2016

Sofitel at Heathrow is an excellent hotel to start your holiday. Attached to T5 and easy to get to by tube, (about a 10 minute walk from leaving the tube to getting to the check in desk)it's more than just an airport hotel. We've stayed a few times and always been impressed, it's always spotlessly clean and very comfortable rooms,... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Caroline C
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you enjoyed many aspects of your stay, from the convenience of our location, being directly connected to Terminal 5 via a covered walkway, to the quality of your bedroom that you found very clean and most... More 

Chester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2016

We have usually stayed at low cost hotels which quite frankly have been dire. While it was quite a bit more expensive, it was well worth it. The room was perfect all the services were first-class you truly exceptional meal in your restaurant. The hotel was almost chock full of a large group having their annual Christmas party – this... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Tim C
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed the quality of your bedroom that you found perfect and that you had an excellent experience in our Food and Beverages outlets. I am also glad to know that you were extremely satisfied... More 

Spokane, Washington
Level Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 February 2016

Sofitel at LHR is such a relaxing beautiful place to stay before taking off to somewhere on a long flight. We stay here the night before we fly out to the States. It is quiet, the beds are marvelous.. the staff... we've NEVER had a problem with anyone that works at the Hotel. I would suggest this hotel.. spendy but... More 

Helpful?
2 Thank Sitkasky
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that had a relaxing stay at the Sofitel London Heathrow and that you enjoyed the quality of your bedroom, and especially our Sofitel “My Bed” that you found marvelous. We consider our staff to be one of... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM698 - RM1,311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High is our choice with runway view.”
 of 5 bubbles 123totsaround69, 30 Nov 2016 | Read review
“As for one near the lifts as it can be a long walk along the corridors.”
 of 5 bubbles CelebrityFan, 30 Nov 2016 | Read review
“Contact the hotel directly you could get a better rate.”
 of 5 bubbles Meeshybb, 30 Nov 2016 | Read review
“I went for a mid-standard room and it was large and well laid out. A suite isn't necessary.”
 of 5 bubbles veryhardtoplease, 29 Nov 2016 | Read review
“None excellent room ”
 of 5 bubbles s_r_cook, 29 Nov 2016 | Read review
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