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Sofitel London Heathrow

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Sofitel London Heathrow
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10,157 Reviews from our TripAdvisor Community

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Showing 9,766: English reviews
Solihull, United Kingdom
Reviewed 4 May 2016

Fantastic start to our holiday. Easy parking, quick check-in. All staff, from doorman at arrival to breakfast staff before departure couldn't have been more charming if we had been staying for a fortnight.

Review collected in partnership with this hotel
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Helpful?
4Thank m_h_n_fisher
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear m_h_n_fisher, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you had a fantastic stay at Sofitel London Heathrow right from your checkin to your departure. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service...

Jersey, United Kingdom
Reviewed 3 May 2016

Although the walk from T5 is a bit of a route march we were quickly charmed by the happy friendly receptionist at check in. The rooms were as expected , clean and a little oasis of peace after a long trip coming up from Jersey via Gatwick. We dined at the less informal of the two restaurants and both had...

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Helpful?
2Thank Gary C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Gary C, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that your stay at Sofitel London Heathrow met all your expectations, that you were welcomed by our friendly receptionist and were satisfied with your bedroom which you found comfortable after your long travel. It is also good...

Cheshire
Reviewed 3 May 2016 via mobile

Wow, the service is impeccable. Staff here are friendly, helpful and genuinely happy to help. Car parking service excellent and good value for money, combined with convenience of being able to walk to T5 in less than five mins is brilliant. Food in their second restaurant was great, totally recommend the tandoori chicken, salad and home made raita. Room was...

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Helpful?
3Thank Richard S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Richard S, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you found the service the Sofitel London Heathrow Impeccable delivered by friendly and helpful Ambassadors. I am pleased that you were satisfied with your allocated bedroom especially our Sofitel “My Bed” to be be most...

Dar Es Salaam Region, Tanzania
Reviewed 3 May 2016 via mobile

Had one day in London transiting so decided to stay at Sofitel, rather than Savoy as usual, for convenience and the quiet airport hotels offer. Room was average but fine (Marriott level), check in fine, room service quality below average for a Sofitel. The problem is they allowed a thumping concert with blaring bass on a Sunday evening until 10...

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Helpful?
Thank Z K
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Z K, Thank you for taking the time to review our hotel following your recent stay with us. First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your last visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a...

Melbourne, Australia
Reviewed 3 May 2016

Checking into the Sofitel T5 almost results in the miracle of making a stopover at LHR a pleasure. Almost. :) The Reception staff must be among the best. Beautifully trained, their attitude is unfailingly welcoming, friendly and efficient. The rooms are generously equipped and comfortable. We didn't take up the breakfast offer this time, as we were doing an early...

Review collected in partnership with Accorhotels.com
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1Thank pagingjoan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Pagingioan, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you were impressed with our Reception Ambassadors whom you found to be welcoming and efficient on checkin, as well as quick on check out. It is also good that that you enjoyed your bedroom amenities and...

Cardiff, United Kingdom
Reviewed 3 May 2016

Quick check in and check out, room good as per usual for this this hotel, good nights sleep, lounge access granted, excellent late dinner in Vivre, wake up call received as requested. From leaving hotel room to airside in T5 20 mins. Housekeeping delivered my wife's cardigan to the room shortly after we arrived which was left behind after last...

Review collected in partnership with Sofitel.com
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1Thank Justin R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Justin R, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you had a great stay at the Sofitel London Heathrow and that you were particularly pleased by the quality of your bedroom and by your dinner experience in our Vivre restaurant. I am also thrilled...

Beirut, Lebanon
Reviewed 3 May 2016

Had a quick, overnight stay at this property, which is just a few steps away from T5 (accessed via a covered walkway). Really friendly staff, clean and quiet rooms. Breakfast was delicious. I would recommed this property for anyone looking for a convenient place to stay near the airport.

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Helpful?
3Thank Naji E
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Naji E, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a pleasure to read, I am pleased that you found all our staff to be friendly and enjoyed the buffet breakfast in our Vivre Restaurant. It is good to know that you were satisfied with the hotel’s...

Coppell, Texas
Reviewed 3 May 2016

So traveling in to the UK from Dallas texas, I did the one thing that every frequent traveler dreads: forgetting something essential. In this case the belt to wear with my suit tomorrow to a Job Interview. It's a bank holiday here in England today, so what did the Concierge GJ do? He got his manager Miru to LOAN ME...

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Helpful?
2Thank leighmcmullen
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear leighmcmullen, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you have stayed with us on several stay overs and on your recent stay with us and found our ambassadors GJ and Miuru to be very helpful, especially trying to arrange a belt for you during...

Bellingham, Massachusetts
Reviewed 2 May 2016

Convenient for Terminal 5, Heathrow Express train into Paddington & Avis Car Rental. Clean, modern, bright hotel. Polite, friendly staff. Excellent buffet breakfast. Have had dinner in the restaurant on past visits and that was very good too.

Review collected in partnership with this hotel
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2Thank puffin547
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear puffin547, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you have stayed with us at Sofitel London Heathrow on several visits and that you enjoyed dining in our Restaurants as well as found all our Ambassadors to be polite and friendly. Our location is indeed...

Saint Louis, Missouri
Reviewed 2 May 2016

We stayed at this hotel after arriving to London late and before our morning flight out. The room was spacious, clean, and very comfortable. It is a great room to shower and sleep; make yourself feel normal again between flights. The staff is friendly and attentive.

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Helpful?
2Thank Niki L
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Niki L Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that you were pleased by many aspects of your stay, from the cleanliness and the comfort of your bedroom, to the friendly and attentive service delivered by our Ambassadors. Thank you again for choosing the Sofitel London...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM740 - RM1,631 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“The Prestige Suite isn't cheap but it is luxurious so if you can, you really should.”
 of 5 bubbles SarahW137, 20 Mar 2017 | Read review
“We were on the 2nd floor and our room was great.”
 of 5 bubbles ErinLeary, 15 Mar 2017 | Read review
“Book mini suite if taking young kids”
 of 5 bubbles H7765RAandy, 13 Mar 2017 | Read review
5 of 5