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Sofitel London Heathrow

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9,562 Reviews from our TripAdvisor Community

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Showing 9,184: English reviews
Newbury, United Kingdom
Reviewed 10 January 2016 via mobile

A very nice hotel,Greeted at front door with a big smile. Hotel is very clean as I am (OCD) 💯👊🙌 Lots of choose of food and drinks. There is a gift shop inside the hotel with cold drinks chrisp and chocolate and gifts. All around lush hotel and would use again.

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Helpful?
2Thank emolucy
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, It is good to know that you were satisfied by the quality of our bedrooms’ soundproofing despite the fact that we are linked to one of the busiest airport in the world. I am also glad to learn that your bedroom met all...

San Antonio
Reviewed 10 January 2016 via mobile

I don't think that we have ever stayed at a quieter airport hotel. We did a one night layover at Heathrow and the Sofitel delivered great value for 2. Not only was it super quiet (in spite of being in the middle of the airport ) but the bed was very comfortable and the sheets were of nice cotton. We...

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Helpful?
3Thank Otto W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to learn that you were satisfied by the quality of our bedrooms soundproofing despite the fact that we are directly linked to the International Heathrow Airport. I am also glad to learn that your bedroom met all your expectations, especially...

United Kingdom
Reviewed 10 January 2016

No doubt about it, the Sofitel is seriously smart, with an incredible design that plays tricks with light, reflections and textures. It even has a zen garden. It’s an inward-looking hotel, so there are no views of the runway with planes leaving for faraway places. The hotel is a stylised world unto itself and because it’s French I think it...

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Helpful?
3Thank Pausanias
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, The hotel has recently changed its network provider for the internet / Wi-Fi service, and adjustments to the system have been implemented to improve the speed and reliability of the network in order to meet all our guest’s expectations. I am pleased to...

Cheltenham, United Kingdom
Reviewed 10 January 2016

They don't come much better than this. A smiling welcome and a Spotless comfortable room with high quality amenities. Enjoyed both dinner and breakfast in Vivre restaurant and they even asked us if we wanted a couple of pastries for the journey

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2Thank TerryHopley
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am pleased to read that your overall stay with us met all your expectations, as well as your breakfast and your dinner in our Vivre restaurant which you found to be excellent. We consider our staff to be one of our biggest...

New Delhi
Reviewed 10 January 2016

An ideal hotel if - 1. Your are on BA through Terninal 5 2. Your stay in London is transit/ or for a day and need a Hotel at the Airport. This connects through a walkway to the terminal building and you can take the trolley all the way. But remember its an airport hotel. Has no windows opening to...

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Helpful?
1Thank Dsareen
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, Our location is indeed convenient as we are directly connected to one of the busiest airports in the world via an undercovered link-bridge, also offering very convenient car-park facility to our customers. I appreciate your feedback and we look forward to welcoming...

Flat Rock, Michigan
Reviewed 10 January 2016 via mobile

We booked through Hotwire as a hot rate and of course were nervous as it's always a surprise.... We were pleasantly surprised with this property. Hotel staff is gracious and top notch with service.... Room was comfortable and clean... Access to LHR airport facilities and the tube station was easy. We would definitely stay there again!

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1Thank jaureliak
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, It gives me pleasure to know that you enjoyed the convenience of our location, being linked to Terminal 5 and offering an easy access to Central London via the underground trains. I am also glad to read that you were satisfied by the...

Reviewed 10 January 2016

Situated just next to the airport, using this Sofitel London Heathrow for international meetings is extremely convenient. Moreover, its service and rooms are of real Sofitel quality. I enjoyed the stay a lot.

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1Thank benneLXXXIV
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via an undercovered walkway, offering easy access to all the transport links going into Central London and to the other Heathrow Terminals. I am glad to read that you...

Norwich, United Kingdom
Reviewed 10 January 2016

Excellent overnight stay prior to long flight.Reception staff very friendly the check in process was seamless. Room clean, comfortable bed, good choice of bath products. Club Millesime was very relaxing and peaceful a world away from the mayhem of the executive lounge at Gatwick, complimentary snacks were beautifully presented and the drinks of good quality. Checlout was very easy and...

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1Thank H7FJH
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am glad to read that you were satisfied by the quality of your bedroom, especially our Sofitel “My Bed” which you found to be most comfortable. I am also pleased to hear that you enjoyed the privileges of our Club Millesime, where...

Ostrava
Reviewed 10 January 2016 via mobile

I spent only one night in this hotel. No complaints. Hotel is calm, clear. Ordinary four star airport hotel. Quite large bathroom for UK hotel. I didn't try breakfast, but I believe it is as good as a hotel. Dinner - great steak was very delicious.

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Helpful?
1Thank JuliusO
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, It is good to know that you were satisfied by the quality of our bedrooms’ soundproofing despite the fact that we are linked to one of the busiest airport in the world. It is good to know that the organisation of the...

Hervey Bay, Australia
Reviewed 10 January 2016

I stayed here the day before my long flight back to Australia. I found my room quiet, clean and everything in good working order. The bed was extremely comfortable, which of course is synonymous with the brand Sofitel. Checking in and out was a breeze. All staff I encountered were polite and friendly. I ordered a Ceaser Salad with grilled...

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Helpful?
1Thank ATM6
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am thrilled to learn that you were satisfied by the quality of our bedrooms’ soundproofing despite the fact that we are directly linked to the international Heathrow Airport. I am also glad to read that you were satisfied by the quality...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: RM702 - RM1,333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
106 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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