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Hilton London Wembley

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Hilton London Wembley
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2,268 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
Pune, India
Reviewed 2 days ago NEW

This is the second time I stayed at this property, the first time was somewhere around June 2015. Observed drastic deterioration in the quality of service offered. 1. In room bar was not set up and the refrigerator was empty. 2. No welcome drink/snacks served, this is generally served to all the diamond members at all the Hilton hotels. 3....

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Helpful?
Thank Bhushan_Kh
Portsmouth, United Kingdom
Reviewed 2 days ago NEWvia mobile

I guess I was expecting more from this prestigious chain of hoteliers. On arrival visited the bar where the service was let's say sadly lacking. The bar food selection was lacking to say the least. Fancied a cocktail, only to be informed cocktails were not available. 😕 Not what you'd expect from the Hilton chain. Opted for a pot of...

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Thank Tracey H
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to post this review on Trip Advisor following your recent stay with us. We are sorry to read about your experience and it’s a shame that we did not have the opportunity of making it right for you. We have taken your all of your comments on board and shared them with...

Middlesbrough
Reviewed 3 days ago NEW

We had a great few days here.The trip was really good from the start from the easy online check-in experience to an easy quick check out. The room was very clean and comfortable with an unbelievable sized be which was really comfortable.

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Thank davidmF4153ZA
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Delighted that you found your check in and out experience hassle free and that you found the rooms clean and comfortable! We hope to have the pleasure of welcoming you back soon. With kind regards, Bernadette Gilligan General Manager

Thorpe Bay Essex, United Kingdom
Reviewed 3 days ago NEW

If you ever need to stay near Wembley Arena or Stadium this is the hotel for you. The executive lounge breakfast and in room dining (club sandwich in particular) was off the scale. Thank you we will definitely stay here again.

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Helpful?
Thank Debbie T
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for staying with us recently, we are pleased that you had a great stay in one of our Executive rooms! We will pass on your compliments regarding the Club Sandwich to our Chef! We hope to welcome you back soon. With kind regards, Bernadette Gilligan General Manager

Greater Johannesburg, South Africa
Reviewed 3 days ago NEW

I expected some more 5 star service.The hotel was all 4 days and most mornings we had to wait before being seated. Coffee gets served in a mug and cutlery is limited on the tables. I did not see management during my stay and once we asked for a duty manager got advised that he was not on "duty". Overall...

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Thank RSAPE
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Many thanks for your feedback, we normally receive great comments about guests breakfast experience, I am sorry to hear that your experience did not meet with our usual attentive and standard level of service. Please be advised that we have a Duty Manager on duty 24 hours a day, 7 days a week. I am sorry that you...

Barnsley
Reviewed 4 days ago NEW

Fantastic location and a great quality hotel. Wish we'd stayed longer to experience the environment more. Arrival was simple. Room was fantastic with everything available. Quietness on a night was unreal, great stay throughout.

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Thank Mark I
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, We are pleased that you had a great stay and that you enjoyed everything about your stay! We are looking forward to welcoming you back during your next trip to London! With kind regards, Bernadette Gilligan General Manager

Sevenoaks
Reviewed 5 days ago NEW

Whenever I check into the Hilton London Wembley I'm made to feel welcome and always get an upgrade to the Club Lounge for happy hour and nibbles. The bedroom is totally faultless, everything works, Maintenance and housekeeping are totally on the ball considering the high occupancy during events. The bed and pillows are so comfortable, the TV is a super...

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Helpful?
Thank mjw44
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to post this review! Thrilled to read your wonderful feedback and delighted that you had a pleasant stay. We will share your great feedback with both our Housekeeping and Maintenance Team! Many thanks for rating us 10/10, we hope to welcome you back during your next visit to London. With kind regards,...

Reviewed 6 days ago NEW

ok hotel convenient location, I had booked 2 rooms and one of the rooms wasnt ready at 3pm. My 2nd room was ready 4 hours later, yet checkout was 12pm no questions asked. I was just on a 11 hour flight from SAN Fransisco and had to wait an extra 4 hours for my room to be ready.

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Thank Kudzanayi M
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to post this review on Trip Advisor. We are extremely sorry for the delay experienced with having to wait for your second room to be ready and appreciate the inconvenience caused, especially after a long haul journey! The team always do their very utmost to accommodate guests as early as possible, I...

Raleigh, North Carolina
Reviewed 1 week ago NEW

I arrived very early after a flight from the US and they were able to put me in a room first thing in the morning which delighted me. Checkin No problems and as I mentioned they put me into a room quick. She mentioned it was an inward facing room which I really had no problem. I imagine it might...

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Thank morganrep
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for taking the time to post this review following your recent stay with us. We are delighted to have been able to offer you an early check in. Thank you for your detailed feedback which I will be sharing with the team for their attention and follow up. We are sorry to read your comments about...

Reviewed 1 week ago NEW

The hotels rooms were fine, like you would expect from a well respected chain. The proximity to the Designer outlets was great. We had to deal with two things while we were here. We arrived late in two rental vehicles. The main hotel drop off area (which I assume is hotel property) were blocked off. There was another area which...

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Helpful?
Thank Christer L
BernadetteGilligan01, General Manager at Hilton London Wembley, responded to this review

Dear Guest, Thank you for sharing your feedback with everyone during your recent visit to Hilton London Wembley. We are very sorry to hear of the inconvenience you were caused by receiving parking fines by parking your vehicles on the Coach only area outside the perimeter of the hotel. Please be advised, the coach only parking zone is on a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Wembley

Address: 5 Lakeside Way, Wembley HA9 0BU, England
Region: United Kingdom > England > Greater London > Wembley
Price Range: RM485 - RM1,734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Wembley 4*
Number of rooms: 361
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Wembley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Wembley staff and other travellers.
28 questions
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Questions? Get answers from Hilton London Wembley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of the parking situation”
 of 5 bubbles 166christerl, 29 Nov 2016 | Read review
“Demand to get the room you paid for.”
 of 5 bubbles viapanam, 27 Nov 2016 | Read review
“Everything you need is there”
 of 5 bubbles suedE602ES, 27 Nov 2016 | Read review
“This is not luxury - don't be fooled”
 of 5 bubbles Rikjohnsonuk, 26 Nov 2016 | Read review
“Lose the black and white tiles.”
 of 5 bubbles Lukewesttt, 22 Nov 2016 | Read review
5 of 5
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