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Mercure Gerringong Resort

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638 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Gerringong Resort
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Showing 636: English reviews
Melbourne, Victoria, Australia
Reviewed 23 June 2015

Stayed one night for a work visit and the experience overall was mixed. The service with receptionist was pleasant, hotel relatively clean but very out dated. We checked in after hours, only to realise that our swipe cards didn’t work and on second attempt when we entered we were given an unmade room. This was rectified (appeared to be a...

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Helpful?
2Thank DeeNed
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi DeeNed, Thank you for your feedback on your stay. We are so sorry for the confusion with your room keys and room assignment, we agree not a great first impression and do apologize. We hope you are able to return for a more enjoyable stay in the near future. Sweeta Patel Resort Manager

Sydney, Australia
Reviewed 23 June 2015

whilst we enjoyed the accommodation and facilities the restaurant is very overrated and is too cheffy and leaves someone looking for something to eat that is filling. Morning breakfast was boring and unimaginative.

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1Thank Jovan K
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Joviesjoy, Thank you for taking time to provide feedback on your experience. We are sorry that you were not happy with the restaurant experiences during your stay, but happy to hear you enjoyed the accommodation and facilities. We hope to see you again. Sweeta Patel Resort Manager

Goulburn
Reviewed 4 June 2015

Athough the room was located on the ground floor, on the street side, it was amazingly quiet with a beautiful garden view. The room was quite lovely, and it was only a short stroll to the water and shops.

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1Thank Wewaynk
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for the lovely feedback! :)

Sydney, Australia
Reviewed 31 May 2015 via mobile

Booked this hotel for 2 nights using a scoopon voucher, on arrival check in was quick the receptionist was pleasant. Our room was on the top floor with a nice view, tidy but very dusty the bathroom ok . The queen bed was two beds put together . Breakfast was average good variety and good sevice , nothing within walking...

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Helpful?
3Thank Ruba A
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Ruba, We are sorry to hear that you did not enjoy your time with us. Thank you for sharing your comments. Sweeta Patel Resort Manager

Canberra, Australia
Reviewed 29 May 2015

We stayed two nights on a Groupon deal (which I believe overstated the discount). I would not like to have been paying the top advertised price. Reception wasn’t at the front gate as others are, but we found it OK. We found the facilities (tennis court, swimming pool, spa etc) were not for us seniors, but a family would get...

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1Thank RockinRod_234
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to provide feedback on your stay and for your suggestions. We hope to see you again in the near future. Sweeta Patel Resort Manager

Reviewed 27 May 2015 via mobile

Beautiful place to get away for a Wkend :) the restaurant and buffet breakfast was delicious. Definitely will be back. Housekeeping was very pleasant and polite. ............................................................

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Thank Ashley S
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Ashley, We are so happy you enjoyed your time with us and look forward to your next visit. Sweeta Patel Resort Manager

Canberra, Australia
Reviewed 27 May 2015 via mobile

My friend and I stayed here overnight while travelling back from Sydney. We booked online and requested a room with 2 beds in our booking. When we checked in we were allocated a room with a queen beds. Another room was allocated there was no problem - but what was the point of making a special request when booking. If...

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Helpful?
Thank Kerry H
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Kerry, Thank you for taking the time to provide feedback on your visit. It looks like we got a couple things wrong for you and we hope to make it up to you on your next visit. We apologize for the issues with your room assignments - we try our very best to ensure all special requests are actioned,...

Waratah, Australia
Reviewed 26 May 2015

Stayed three nights, good clean unit, good breakfast, centrally located for sight seeing because this time of the year surfing was not possible. The location is ideal as there are many places of interest in this area. Left our IPad and other items in room. Reception and other staff returned them to us without bother. Very pleased.

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Thank Ray J
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Ray, Thanks for the great feedback! You will have to return for a surf! :) Hope to see you again soon. Sweeta Patel Resort Manager

Reviewed 22 May 2015 via mobile

Terrible Paid for a resort got a motel Run down Peeling leather lounge Very noisy, smokers outside Unappealling shrub view outside Dirty drapes Receptionist didn't even ask how my stay was??? Very expensive room service! $60 for one person.

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3Thank Joanna B
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Joanna, We are so sorry to hear about the issues you had during your stay and can not apologize enough for your experience. Thank you for bringing these issues to our attention. Please rest assured that we are continuing to make improvements in our guest rooms and around the property. We hope you are able to return for a...

Sydney
Reviewed 20 May 2015 via mobile

Great value accommodation. Beautiful buffet breakfast. The self serve pancake machine was amazing. Close to Werri Beach. Friendly staff. Would come back in summer to use the pool. Beautiful view from balcony. Great having the day spa on site.

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1Thank Reemark
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Hi Reemark, Thanks for the great feedback. We love the pancake machine also! :) Hope to see you again soon. Sweeta Patel Resort Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Region: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: RM486 - RM1,101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get pizza for dinner from up the road”
 of 5 bubbles B7656YJkarenm, 27 Nov 2016 | Read review
“Terrible I wouldn't stay here if it was free”
 of 5 bubbles 561carmenf, 3 Nov 2016 | Read review
“Choose a room on the east /higher side - views of the sea”
 of 5 bubbles allicat679, 22 Aug 2016 | Read review
“The second floor balcony rooms have lovely views”
 of 5 bubbles donnag182, 17 Aug 2016 | Read review
“Stay somewhere else. Too expensive for quality of rooms”
 of 5 bubbles 736melr, 7 Aug 2016 | Read review
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