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The Hilton Garden Inn Kennett Square hotel of Pennsylvania is located in Philadelphia's suburban Chester County. In the heart of the Brandywine Valley, the hotel is conveniently located near: World-famous Longwood Gardens - less than a mile away, Winterthur Museum and Country Estate, Brandywine River Museum and Brandywine Battlefield, Historic Chadds Ford, Wilmington, Delaware and Philadelphia, Pennsylvania, Lincoln University, University of Delaware. The Hilton Garden Inn Kennett Square hotel of Pennsylvania is just minutes from many businesses including: Exelon, Genesis Health Ventures, Astra-Zeneca, DuPont, State Farm Insurance. Hilton Garden Inn Kennett Square hotel of Pennsylvania features: Great American Grill, 24-Hour Pavilion Pantry convenience mart, Complimentary 24-hour business center, Complimentary on-site fitness center, Wireless Internet service in public areas and guest rooms, Indoor heated pool and whirlpool, Two spacious meeting rooms with high-speed Internet access.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Very efficient & friendly staff. Small bar was open Tuesday evening & Sally was delightful as she waited on everyone herself. This hotel is perfect after a day at Longwood Gardens just a short distance away. The rooms are updated and very clean. We would definitely return here.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Hilton Garden Inn Kennett Square
Responded 8 Dec 2024
2Luv2explore, it’s wonderful to hear you had a great time at Hilton Garden Inn Kennett Square. The team is thrilled you found the rooms clean and enjoyed the proximity to Longwood Gardens. Sally will be pleased to know she made your evening enjoyable. We're looking forward to welcoming you back on your next visit!
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I used the digital key service to open a dirty and or occupied room. After my discovery I went to the front desk and a staff member essentially said the room could possibly be occupied or never been cleaned. No apology offered. The facts state that housekeeping management needs training along with the desk staff. When I received a new room key I found a room that included one micro- bar of soap the size of my thumbnail. I returned to the desk and ask for soap. Same man as before said he had one bar and housekeeping would give him more in the morning. The tub was old and clearly repaired with some form of putty. I felt like I was staying at a flop house not a Hilton property. On a positive note the breakfast staff were great. I’m sure someone from this location will offer some cliched response about this review. Save your efforts and get your house in order or just close.
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Date of stay: December 2022Trip type: Travelled on business
Room Tip:Â Avoid this location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 5 Dec 2022
We appreciate you taking the time to share your feedback, Sunshine62033020304. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our staff and that the condition of our property failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we're happy to let you know renovations are scheduled for this January. We do hope you allow us another opportunity to share a more positive experience with you soon.
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This hotel is a bit old, and could use some upkeep. We had a few issues that result in a lower rating. I am a Hilton Honors member, so stay in Hilton properties on many trips. Before we booked our trip, we called the hotel to make sure they had a pool and jacuzzi. We were told they did and booked a room with breakfast included. The first room we were given smelled damp; perhaps the carpet was just cleaned? We moved to another room - 301 at the end of the hall. The phone in this room did not work, so we had to go back to the other room to inform the front desk we would move. The hot water never really got to this end of the building. We could only take a shower with slightly warm water. The pool was closed for maintenance, something we were not told when we called to inquire about the pool before we booked. (Note that we booked the same day as arrival, so they should have known the pool and jacuzzi would not be open.) When we went for breakfast we confirmed with the front desk that we had the breakfast included rate, and ordered our meals. The menu was pretty good, service was good, the food was decent - fresh cooked omelet. However, I later saw a charge for breakfast was processed on my credit card for our breakfasts. I called the hotel and they removed the charge, but someone should have seen that we had the rate that included breakfast in the system and not charged us to begin with. Luckily, I caught it. I will say all the staff were polite and nice throughout our stay. Overall, not what I expected from a Hilton property on many fronts. I would not recommend this hotel.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKennettSqGM, General Manager at Hilton Garden Inn Kennett Square
Responded 17 Sept 2023
Greg, we appreciate your feedback. Improvements are certainly in order considering your recent experience. We appreciate your membership and loyalty to Hilton so we deeply regret if we fell below your usual expectations. While it's great to hear that you found our team members courteous and our breakfast offerings enjoyable, it's clear that some areas need attention. We apologize for any confusion pertaining to the pool facilities and your room's temperature, as well as the challenges you faced regarding the breakfast charges. We certainly understand your sentiment and your feedback presents us with the opportunity to rectify these issues. Should you have any future plans to stay with us, please reach out to our management team directly. We'd like the opportunity to ensure a more seamless stay. Thank you for bringing these concerns to our attention.
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For the amount of money one night was, they should really make it sparkle. I was a little disappointed in this location because it didn’t shine like all there Hiltons I stayed at. The greeting at checking in was 50/50. Mix signals from both. Like they didn’t like working together. That’s not how you want to be greeted. The hallways needs to be freshened up along with the rooms. I was not impressed and when checking out, I waited at least fifteen minutes to see someone at the counter. The lady who was attending the small breakfast area was more attentive to me than the missing person at the counter. Overall, this location needs a major reno and a larger more private dinning area.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKennettSqGM, General Manager at Hilton Garden Inn Kennett Square
Responded 7 Jan 2024
LoJo, acknowledging your remarks, we understand that certain aspects of your stay did not meet your expectations. We emphasize on providing an inviting environment and prompt, attentive service from our team members. It seems we've fallen short in delivering this during your stay. Your observations about areas for overall improvement have been noted and passed along for further review. We appreciate your valuable feedback and hope to offer a more enjoyable experience on your next visit.
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I elected to stay here as a stopover on a 600+ mile trip and was delighted to find a clean, quiet indoor swimming pool in which to unwind. There was also a hot tub that I’d call a warm tub as it was not very not, but it and the pool were well-maintained and the water felt great.
The quiet, clean room was a typical straightforward Hilton room, with all the necessary amenities including a refrigerator with a small freezer, a crucial detail when traveling with food in a cooler.
This hotel is situated convenient to Winterthur, Longwood Gardens and the Brandywine River Museum.
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Date of stay: September 2022
Service
Sleep Quality
Room Tip:Â I was on ground floor near pool and exercise area, very pleasant, no complaints
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 26 Sept 2022
Thank you for taking the time to leave this wonderful review, kinnakeeto! We're thrilled to know you enjoyed your stay at Hilton Garden Inn Kennett Square so much! We strive for excellence so we're pleased to hear you appreciated not only our relaxing pool area and comfortable accommodations, but also our delicious dining options! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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This hotel has not changed policy since COVID, the room was fine but the staff is distant and uncaring, the breakfast is limited with everything in plastic packaging, no personal touch what-so-ever. Worse, Hilton's new policy on Gold and Platinum members getting a food allowance has not come here. The insisted on giving us a breakfast voucher however the server still charged us for breakfast and the hotel will not answer my requests for refund, in spite of three attempts. It is not big money but you might want to think twice about a hotel that is not keeping up with standards, made us wonder how the housekeeping was about preparing our room before we arrived. Everything they did with us personally was a mess.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 17 Nov 2022
We appreciate you taking the time to share your feedback, BuckTravel. It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our staff and breakfast options didn't meet your expectations. We also regret that our accommodations were less than ideal. We'll be sure to discuss your concerns moving forward. We hope to host you again soon for a more positive experience.
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The staff is courteous, efficient, and pleasant. Many thanks to Cody for making our check-in a breeze. The breakfast which was included in our room was delicious and hot. We tried the blueberry pancakes, scrambled eggs, bacon and sausage and enjoyed it all. But I guess Paris has never stayed here. The hotel is in dire need of renovation. It was clean but so dingy that you couldn't see the clean. We were given a room with a handicap bathroom thought neither one appears handicapped. The hot water was lukewarm at best. The hand-held shower head in the shower had no means of turning it on so if this was truly a handicapped bathroom it wouldn't have worked for anyone who is handicapped. The TV didn't get all the channels but Cody was nice to explain why when we checked in. No fault of the hotel just the switch over of providers which Cody said they working on to make it right. The hotel was quiet enough. The towels were a little too scratchy for me. For an overnight we made it work because like I said the staff was just so very, very nice. We did have a little snafu checking out. The day time receptionist, though told we had breakfast included, charged me for breakfast. I'm glad I asked for a receipt before leaving the hotel so it could be corrected immediately.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKennettSqGM, General Manager at Hilton Garden Inn Kennett Square
Responded 23 Aug 2023
Angelamm1652, it's great to hear that Cody made your check-in process smooth and you enjoyed your breakfast at Hilton Garden Inn Kennett Square. Your positive experiences with our team members are what we aim for. We regret to hear about the inconsistencies you experienced during your stay, particularly with your bathroom accommodations and the difficulties relating to television signal and towel comfort. We value your feedback on the current state of the hotel and its potential for updates. It's also disappointing to hear about the issue that arose upon checking out. Your comments provide us with areas to focus on for improvement, and we will certainly address these matters. We hope to have the opportunity to serve you better in the future.
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Rooms overpriced. Breakfast not even included (not even continental breakfast). Prices are raised as the demand increases...gouging the customers. Had 'free' coffee in the lounge, but 2 of the large urns were empty.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hgikennetsq@thesocialstation.com, General Manager at Hilton Garden Inn Kennett Square
Responded 23 May 2023
We appreciate you sharing your feedback, Voyager63972056067. We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.
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We came to Longwood Gardens from MD for their beautiful Christmas displays and chose this hotel based on the positive reviews and close proximity to the gardens. We wanted a hotel close since we are traveling with our 2 year old who we know will be completely exhausted and wiped out by the end of the day. After a long (but fun) day at the gardens we arrived at the hotel and we’re informed that the elevators are out of service and we’d need to use the stairs at the very end of the hall. Took us 3 trips to haul all our luggage and bags with a tired toddler and pregnant momma in toe. Not offered anything to compensate for the inconvenience. Then we get to our room (junior suite-room 318) and the first thing I see when I open the door is a literal hole in the wall staring me in the face. Lovely. We enter the room and can immediately tell that this place needs serious help-water damage on ceiling, cracks on the wall, no working fan in bathroom, dirty bathroom floors, someone’s hair in the bed ( clearly not mine), damaged furniture, etc. The positive is that my toddler didn’t notice any of this and was happy to be on a fun trip with Mommy & Daddy, but I’m thoroughly disappointed. I can’t wait to return to longwood gardens but we won’t be staying here again.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Kennett Square
Responded 7 Dec 2021
We appreciate the feedback, Puglvr26. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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We stayed at this hotel because we went to Longwood Garden to see the Fountain show which ends around 9:45 PM. Therefore, instead of driving back approximately 2 hours to Maryland, we decided to stay at this hotel after the show. It was the worst Hilton property we ever stayed. Wish we had done more research and booked in a better hotel. There are many more choices and better hotels in the area. Well, next time!
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKennettSqGM, General Manager at Hilton Garden Inn Kennett Square
Responded 6 Sept 2023
Vacationing_in_India, it's disappointing to read that your recent stay did not meet the high standards typically associated with our hotel. While we're conveniently located near popular attractions like Longwood Garden, we want to ensure the overall experience resonates well with our guests. We value your input and would be grateful for another chance to serve you better on your next visit to the area.
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As the individual from Virginia Beach stated, you are making a statement, not asking a question.
My last stay was in July 2015. I absolutely had no problem with the hotel or staff.
There are more places to choose from in the Kennett Square area.
PRICE RANGE
RMÂ 581 - RMÂ 834 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn kennett square hotel kennett square, hilton kennett square, kennett square hilton garden inn
LOCATION
United StatesPennsylvaniaKennett Square
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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