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Crowne Plaza Hotel Philadelphia - King of Prussia

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Crowne Plaza Hotel Philadelphia - King of Prussia
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359 Reviews from our TripAdvisor Community

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Showing 350: English reviews
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Raleigh, North Carolina
Reviewed 4 weeks ago via mobile

We stayed at this hotel for a hockey tournament. Very nice hotel but the staff was better. Erica (I'm pretty sure that's right) at the front desk greeted me by name every time I came by. Emile the bartender was amazing. The restaurant/bar was packed every night from hockey parents and kids and he was the only one working. He...

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Helpful?
1Thank Josh L
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your 5-Star review. We really appreciate all of your positive comments, especially about those members of my team that stood out in their efforts. I will be sure to publicly recognize both Erica and Emil for their work. I will also make sure we are better prepared to handle the crowd in the...

Sheffield, United Kingdom
Reviewed 22 February 2017 via mobile

Best thing here was the breakfast, lovely omelette and waffle service, and the rest of breakfast was great too. Room needed more thorough cleaning and there were stains on the carpet which isn't what you want. Simple to fix, just clean the room properly, especially the bathroom.

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Helpful?
Thank Kingofgeography
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks for your review. We appreciate your feedback a great deal and want to thank you for having been our guest. We are grateful to you for your comments about our breakfast buffet and for letting us know about the stain on your guestroom carpet. We apologize for having missed that but did correct it once you brought...

West Chester, Pennsylvania, United States
Reviewed 31 January 2017

The hotel is very nice and clean. I tried to check in early and they were pretty firm on the checkin time. The bed was very comfy and I slept well. I stayed two nights and the maid did not empty the trash can and we had to request extra towels, but that is my harshest review. The breakfast in...

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Helpful?
Thank Sharon K
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your excellent feedback. We are very pleased to know that you enjoyed your recent stay and are very grateful to you and your fellow scrapbookers for continuing to use and enjoy our facilities. It is always our pleasure to serve you and your group...my team looks forward to your arrival each year! Thank you for...

Mississauga, ON
Reviewed 20 January 2017

The room was clean, check in was easy and quick. The only complaint is the blanket on the bed. It is thickly textured and the texture can be felt through the sheet. We didn't sleep as well as we would have liked because of this. The mini fridge in room was nice. Bathroom had shower only - no bathtub.

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Helpful?
Thank stargazer87
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We are grateful to you for sharing your experience here. It is nice to know that you enjoyed your stay especially that the room was clean and check-in was quick and easy. We are happy that you enjoyed the mini-frig as well. I will be sure to let our team know...

Lehigh Valley, PA
Reviewed 3 January 2017

My first stay at the Crowne Plaza/King of Prussia was for a large corporate meeting, and that meeting has now been there annually for 10 years. Over ten years we've experienced various staff, hit a bump or two, but it's been a great experience. The FEW snags - like a mix-up in reservations- were always handled quickly, efficiently, and to...

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Thank MamaRea
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks for your review. We appreciate the high praise and are very happy to know how much you have enjoyed staying with us over the years! Thanks for recognizing the quality of our food and beverage operations as well as our outstanding location to all that the King of Prussia area offers! We are looking forward to your...

Binghamton, New York
Reviewed 17 December 2016

While traveling to The Children's Hospital of Philadelphia with our daughter, we chose to leave a day prior to our 5 day inpatient treatment, and go to King of Prussia to enjoy the mall and ensure an on time arrival to the Hospital the following day. Once arriving to the area, we decided to book our room. We could have...

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Helpful?
Thank jordanpatch
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Mr. Patch, As you know, I have already apologized profusely for the confusion over your preference to be seated at the bar with your child. I have promised to address your concerns with my staff and have done so in order to make sure a situation like this does not recur. Obviously, it is your prerogative to post whatever...

Bethel Park, United States
Reviewed 9 December 2016

The hotel is in King of Prussia Mall and is accessible to the area. The staff was friendly and helpful. Room was comfortable, clean and everything I needed for a two night stay. The buffet breakfast was very good, the fresh made omelet was great the chef was friendly and helpful. The bartender was great. I would recommend the hotel...

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Helpful?
Thank James S
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We really appreciate your taking the time to write and to share your experience here. Thanks as well for recognizing our staff for being friendly and helpful. I will be sure to pass on your comments to them. I know they will be pleased to know that you enjoyed your stay. We look...

Hagerstown, Maryland
Reviewed 5 December 2016

My husband and I travel to KOP several times a year for conventions. We book on Priceline, so we have stayed at many properties over the years, therefore we have stayed at numerous properties in the area, and none compares to Crowne Plaza . We were so shocked at the professional staff, clean room, and comfortable, relaxing bed. The bar...

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Helpful?
Thank hamburgk2016
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We really appreciate your 5-Star review and all of your kind remarks. Thanks especially for recognizing our professional staff, the clean and comfortable room and the relaxing bed! We are grateful to you for taking the time to write and to share your experience here. We look forward to serving you again next...

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Reviewed 30 November 2016

Very close to the King of Prussia mall and it's clean but the positive points end here. Walls are not properly noise proof and it can get too noisy in the room. Bathroom quite old style and getting hot water in the shower takes a few minutes Not enough space in cabinet for shirts, trousers and so on... so I...

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Helpful?
Thank PaoloEgomet
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your review. I appreciate your feedback very much but am disappointed that you did not enjoy your stay as most guests do. I will attempt to reach you personally to gain more insight into the issues you have described. We would love to have you stay with us again and want to be sure to...

Southampton Parish, Bermuda
Reviewed 17 November 2016

The answer is quite simple - Stay at the Crowne Plaza Hotel Philadelphia - King of Prussia. Over the years I have stayed at this amazing hotel with friends and family during my jaunts to KOP for the shopping experience above all shopping experiences. Let's just say that I have a mild infatuation bordering on a 12 step-worthy addiction to...

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Helpful?
1Thank Allison38
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Allison, Thank you for your 5-Star review! We appreciate all of your kind remarks and are very happy to know how much you enjoyed your stay! I must say, I think this is my favorite review of all time. You truly touched on every aspect of our business that we work hard to provide. We're so happy our efforts...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Philadelphia - King of Prussia is the premier hotel in the King of Prussia area. Just 18 miles west of Philadelphia our hotel offers beautifully appointed guest rooms featuring the Crowne Plaza Sleep Advantage and free wired and wireless high-speed Internet access. Located directly across from the King of Prussia Mall which offers 3 million sq. ft. of retail space including Neiman Marcus, Nordstrom, Bloomingdale's and over 400 exclusive shops and restaurants. The hotel is just minutes from Exit 326 of the PA Turnpike, the Valley Forge Convention Center, Valley Forge National Park and Valley Forge Military Academy. . All guests receive free access to Bally Total Fitness, a 40,000 sq. ft., full service health club with complete strength training facilities; large indoor lap pool and Jacuzzi and a full complement of aerobic machines and conditioning classes - located just a short walk across the parking lot. The Crowne Plaza Valley Forge boasts 23,000 sq. ft. of function space including two elegant ballrooms and a total of 18 meeting rooms, highlighted by the International Association of Conference Center approved Liberty Conference Center featuring a 132-seat amphitheater, in-house audio/visual expertise and ample breakout rooms. A friendly, attentive and reliable service staff looks forward to your arrival! ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Region: United States > Pennsylvania > King of Prussia
Price Range: RM490 - RM887 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza
Hotel Style:
#5 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#7 Business Hotel in King of Prussia
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and other travellers.
4 questions
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Philadelphia, Pennsylvania
11 months ago
St Benedict, PA
18 days ago
Rhinelander, Wisconsin
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interior rooms would be best for quiet”
 of 5 bubbles jamessW1255CT, 9 Dec 2016 | Read review
“In this case try to book an other property, not here”
 of 5 bubbles PaoloEgomet, 30 Nov 2016 | Read review
“If you are a priority club member and seeking quiet - the Quiet Zone delivers!”
 of 5 bubbles eas1404, 16 Oct 2016 | Read review
“Don't get a room across from the ice machine!”
 of 5 bubbles kjthurston, 24 Aug 2016 | Read review
“4th & 5th floors are "quiet" zones - we did not experience ANY hallway noise.”
 of 5 bubbles JoanieB53, 18 Jul 2016 | Read review
5 of 5