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Crowne Plaza Hotel Philadelphia - King of Prussia

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352 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Philadelphia - King of Prussia
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Showing 343: English reviews
Reviewed 5 October 2016 via mobile

I have stayed in the crown plaza on business trips for over 10 years and it never lets me down. It's a solid 4 star hotel and probably the best in KOP. A lot of the staff have been there for years which is good sign. They also remember you when you return which is nice. Great location for the...

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Helpful?
Thank Conor R
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your excellent feedback! We really appreciate all of your kind words. We are especially grateful to you for returning time and time again over the years. I have been here 11 years myself and have been privileged to work along side all of those excellent associates that you referred to in your note. I know...

Pine Grove, Pennsylvania
Reviewed 4 October 2016

I stayed here about a year ago and had a mixed experience. I recently stayed again at this hotel on a Saturday night and was pleasantly surprised. The front desk was pleasant in and out, and the room was absolutely gorgeous. The Sunday breakfast was SUPERB! The young lady who takes care of made to order omelette was pleasant and...

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Helpful?
Thank lee88psu
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your very positive review! We appreciate that you would take the time to write and share your experience here. We are grateful to you for returning and giving us another opportunity to impress you. We are also very happy to know how much you enjoyed your stay, especially that you found your room so nice...

Washington, Pennsylvania
Reviewed 3 October 2016

If you are coming to the King of Prussia Mall, this is a good bet for your night stay. You can walk to the mall as well as several dining options. The hotel itself is average. The breakfast was mediocre at best. There is a bar but it seemed small. Rooms were a bit outdated, but still comfortable.

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Helpful?
Thank ozdess9
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate that you would take the time to write and share your experience here. We are very happy to know that you enjoyed your stay. We are especially pleased to know that you found the hotel's location to the King of Prussia Mall appealing. We are sorry that you didn't enjoy our...

Reviewed 29 September 2016 via mobile

I spent the last weekend at this hotel. Unfortunately, the room that I stayed in was not very clean. It was evident that the air filter in the air-conditioning unit had not been cleaned in quite some time and the room smelled bad. The room was very small and the bathroom did not have a bath tub. Maid service did...

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Thank Sally H
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback! We appreciate that you would take the time to write and share your experience here. We are very sorry to hear that you did not enjoy your stay as most guests do. We certainly will follow up to make sure the security key access to the side entrance is functioning properly. Thank you...

Middlesbrough, United Kingdom
Reviewed 29 September 2016

As far as chain hotels go in the US, this one isn't too shabby. It has all the facilities you need, is clean and tidy and provides a half decent breakfast on a morning. The staff are largely friendly and the proximity to the King of Prussia Mall (walking distance) is a plus. Rooms have the usual fare and it...

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Thank Pembofamily
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback! We appreciate that you would take the time to write and share your experience here. We are very happy to know how much you enjoyed your stay, especially our convenient location to the King of Prussia Mall. We are also grateful that you recognized our breakfast buffet and, most importantly, the friendliness of...

Auckland,
Reviewed 12 September 2016 via mobile

A comfortable bed and bathroom of good size. Clean etc but don't be charging us $2 a bottle of water that is in the fridge. You put it there. We didn't ask for it. Restaurant was closed on Sunday night so only bar open and bar menu food. Average burger. a good hotel if you're passing through

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Thank oakford26
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We are sorry that you did not enjoy your stay as much as we would have liked and as most guests do. We are pleased to know that you found the bed comfortable and the bathroom of good size. We are especially grateful for you noting that you found the hotel clean and...

Pittsburgh, Pennsylvania
Reviewed 12 September 2016 via mobile

Last minute reservation and stayed here many times in the past since my old company was down the road and this was the hotel we used on a daily basis. A lot has changed but overall a nice stay. Easy check in AC didn't work well but how many hotels have great AC unless brand new. Overall clean Breakfast was...

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Thank mtnbikem34
washington DC
Reviewed 3 September 2016 via mobile

Overall a good experience at the Crowne Plaza. My room was clean and comfortable. The remodeled bathroom was quite nice, but not enough towel racks. The in-room coffee and fridge was great, as was the thermostat that went down to 62 (it was hot and humid outside). The staff was nice and helpful.

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Thank cimartin
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your very complimentary review! We appreciate your kind words and are grateful to you for sharing your thoughts here. We are especially happy to know that you found your room clean and comfortable and our staff nice and helpful. Excellent staff service is always an important objective for us...I am glad we met or exceeded...

New York
Reviewed 25 August 2016 via mobile

My husband and I stayed here for two nights in August 2016. The hotel is located centrally within the King of Prussia Mall. Driving into Philadelphia took approximately 30-35 minutes, with some traffic. The lobby of the hotel is large and welcoming. Check-in and check-out were easy. We had free vouchers for breakfast. The buffet was not extensive, but was...

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Thank FaithNY
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your very complimentary review! We appreciate your kind words and are grateful to you for sharing your thoughts here. We are especially happy to know that both Amanda and Eduardo delivered excellent service to you while here. In addition, it was nice of you to be so comprehensive in your feedback. We are truly thankful...

Salt Lake City, Utah
Reviewed 24 August 2016

Hotel is in need of repairs! Door would not close & could only be kept shut with the security chain. Heard ice machine & light from the hall. Then the maid staff early in the morning preparing to work by slamming doors and loudly chatting. It wouldn't have been a big deal except our door didn't close. Reported to maintenance...

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Thank kjthurston
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your review! We appreciate your feedback and are grateful to you for sharing your thoughts here. We certainly apologize for any difficulties you encountered while here and will work much harder to address all concerns so that they do not recur. We hope to regain your confidence so that you will give us the opportunity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel Philadelphia - King of Prussia is the premier hotel in the King of Prussia area. Just 18 miles west of Philadelphia our hotel offers beautifully appointed guest rooms featuring the Crowne Plaza Sleep Advantage and free wired and wireless high-speed Internet access. Located directly across from the King of Prussia Mall which offers 3 million sq. ft. of retail space including Neiman Marcus, Nordstrom, Bloomingdale's and over 400 exclusive shops and restaurants. The hotel is just minutes from Exit 326 of the PA Turnpike, the Valley Forge Convention Center, Valley Forge National Park and Valley Forge Military Academy. . All guests receive free access to Bally Total Fitness, a 40,000 sq. ft., full service health club with complete strength training facilities; large indoor lap pool and Jacuzzi and a full complement of aerobic machines and conditioning classes - located just a short walk across the parking lot. The Crowne Plaza Valley Forge boasts 23,000 sq. ft. of function space including two elegant ballrooms and a total of 18 meeting rooms, highlighted by the International Association of Conference Center approved Liberty Conference Center featuring a 132-seat amphitheater, in-house audio/visual expertise and ample breakout rooms. A friendly, attentive and reliable service staff looks forward to your arrival! ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Region: United States > Pennsylvania > King of Prussia
Price Range: RM432 - RM863 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza
Hotel Style:
#4 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#7 Business Hotel in King of Prussia
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and other travellers.
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Philadelphia, Pennsylvania
7 months ago
Rhinelander, Wisconsin
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Philadelphia - King of Prussia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“In this case try to book an other property, not here”
 of 5 bubbles PaoloEgomet, 30 Nov 2016 | Read review
“If you are a priority club member and seeking quiet - the Quiet Zone delivers!”
 of 5 bubbles eas1404, 16 Oct 2016 | Read review
“Don't get a room across from the ice machine!”
 of 5 bubbles kjthurston, 24 Aug 2016 | Read review
“4th & 5th floors are "quiet" zones - we did not experience ANY hallway noise.”
 of 5 bubbles JoanieB53, 18 Jul 2016 | Read review
“Do not get a room near the elevator if you want to rest and relax.”
 of 5 bubbles ingridfisher, 11 Jul 2016 | Read review
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