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Eden Resort & Suites, BW Premier Collection

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Eden Resort & Suites, BW Premier Collection
Eden Resort & Suites, BW Premier Collection
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4,316 Reviews from our TripAdvisor Community

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Showing 4,286: English reviews
Hamilton, New Jersey
Reviewed 2 days ago NEW

I called today to make a reservation. Kayla answered and while in the middle of stating my request for a reservation, she interrupted me and said "We're sold out.". Her manner and her tone reeked of annoyance. She hated answering my call and her disdain for her job was evident in her voice, loud and clear. I brought it to...

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Helpful?
Thank CindyPatterson
East Hanover
Reviewed 2 days ago NEW

The hotel was quiet. Excellent parking. Very friendly staff. Wants your stay to be memorable and exceed expectations and they did. Great location. Convenient to local attractions. Restaurants on premises have good food. Excellent value and selection at breakfast buffet!

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Thank D3380GRchristopherm
NO. BRUNSWICK, NJ USA
Reviewed 5 days ago NEW

Stayed overnight this past Saturday night, Dec 3rd, at Eden Resort and Suites. Booked a King Suite because it came with walk in/accessible shower. Suite was really clean, cozy, roomy. LOVED the rain shower option. Husband used the large indoor pool twice. He likes the pool. Booked through Travel Zoo to get discounts AND bag of chocolates. Enjoyed the Champagne...

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Thank Rita G
Wallops Island, Virginia
Reviewed 5 days ago NEW

I worked at a Best Western so I always stay at them when I vacation. This was my first time at a Premier and it was amazing. The site was beautiful, the amenities were spot on. They had so many cool different features. Like a button for housekeeping at your door, and an express check in! It was a machine...

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Thank jessicm1
Reviewed 1 week ago via mobile

I booked a 2 bedroom suite. When I checked in I was offered a complimentary upgrade to a villa. It was a wonderful surprise. The kids are thrilled about the bunk beds. This is our second stay here and will definitely be back. Thank you Owen B. I really appreciate your kindness

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1Thank sandra c
Camp Hill, United States
Reviewed 1 week ago

My husband and I do one couples get away night each year for his birthday in November. We have come to the Eden Resort for the last 5 years and plan to come back again next year. We enjoy shopping at Park City Mall and relaxing in the hot tub at the pool area.;

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Thank dennissH4683YV
Reviewed 1 week ago

When we arrived for our stay on Thursday afternoon Nick Sikking advised us that we could opt for a complementary upgrade of our room. We accepted, and also told him that we preferred a room as close to the pool as possible. These two changes enhanced our visit incredibly, and we'd like to let you know that.

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Thank Bruce M
Reviewed 1 week ago via mobile

The room rate was very reasonable and the rooms clean. What we weren't told was our room was directly adjacent to the pool area on the 1st floor. Not the place to be if you are trying to rest. Noise and yelling until about 10:15pm (pool closes at 10). Then a lot of yelling and commotion in the hallway. Not...

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Thank Five05
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Five05, Thank you for sharing your comments and feedback regarding your recent stay with us at the Eden Resort and Suites. I truly apologize for any lack of housekeeping standards, and your disappointment in the location of the guestroom. At check-in when we give you an Eden Resort map it is important to us to circle and draw the...

Raleigh, North Carolina
Reviewed 1 week ago

We stayed at the Best Western Eden Resort during Thanksgiving. We had a great stay except for the last night. There were people running around on our floor as well as the floor above us at 1AM! Needless to say, we were not happy but the noise diminished once the loud people went into their rooms. Overall, it was a...

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1Thank Harleygirl68
Reviewed 1 week ago via mobile

Very enjoyable experience. We attended a banquet in the Courtyard at Eden Resort. Our server was very attentive and helpful. Sam (the server) went above and beyond to make sure our special needs son had a wonderful experience and had his dietary restrictions met. Kudos to Sam and the staff at Eden Resort!

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1Thank BreFer
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear BreFer, We are glad you enjoyed the recent Holiday Banquet you and your family attended :). I was pleased to learn Sam, your Banquet Waiter, went above and beyond assisting dietary restrictions and providing every attention-to-detail. I will be sure to share your personal endorsement and commend Sam for his hospitality efforts --complimenting your recent experience with us at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 

Additional Information about Eden Resort & Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: RM501 - RM767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eden Resort & Suites, BW Premier Collection 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Hotel Style:
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Eden Resort & Suites, BW Premier Collection staff and other travellers.
48 questions
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Questions? Get answers from Eden Resort & Suites, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Villas are great but so are the rooms in the Hotel”
 of 5 bubbles sumbeach4us, 28 Nov 2016 | Read review
“Ask for a room not on the first floor surrounding the banquet room.”
 of 5 bubbles JB111371, 23 Nov 2016 | Read review
“Rooms facing the interior atrium a very dark in the mornings. If you need the sun to wake up, these rooms will be too dark for you.”
 of 5 bubbles Klinktravels, 19 Nov 2016 | Read review
“The adults only part of the hotel was very quiet”
 of 5 bubbles tsycks, 19 Nov 2016 | Read review
“There are rooms opening to the pool. If you travel with little duck this is awesome!!”
 of 5 bubbles richardbM5245WK, 7 Nov 2016 | Read review
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