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Eden Resort & Suites, BW Premier Collection

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Eden Resort & Suites, BW Premier Collection
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4,396 Reviews from our TripAdvisor Community

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There are newer reviews for Eden Resort & Suites, BW Premier Collection
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Showing 4,364: English reviews
Secane, PA, United States
Reviewed 9 February 2015

Spent the weekend in the 2 bedroom villa suite at Eden Resort to celebrate my wife's (and her twin sister's) birthday. The suite was everything we were expecting. Separate bedrooms, with private bathrooms attached. And a separate powder room in the 'downstairs living area'. The pool was a short walk away, and despite the cold weather, the children were unbothered...

Review collected in partnership with Best Western
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Helpful?
Thank Jess D
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Jess D, Thank you for choosing the Best Western Premier Eden Resort and Suites as your lodging choice to relax with your family and celebrate a couple of very special Birthdays! We are very grateful for your time and courtesies extended in offering us feedback of your experience at the "Eden Resort". We strive to offer comfortable accommodations and...

Lancaster, United States
Reviewed 8 February 2015

After our local Fire Department cleaned the carbon monoxide out of our house, we needed a place to stay the night until our heating system could be repaired. We have a Cat and he was scared from the commotion during the emergency; He needed access to food, water, and litter box. Eden Resort & Suites provided Comet with his own...

Review collected in partnership with Best Western
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Helpful?
Thank Jan B
Philadelphia, Pennsylvania
Reviewed 7 February 2015 via mobile

We were there for a wedding. The wedding itself there was beautiful. The staff was friendly and food was good. My complaint would be the room. We were across from the pool and at 6am house keeping was standing right outside our room talking. Then kids started coming down to use the pool. The room is not sound proof well...

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Helpful?
1Thank blr5004
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Valued Guest, Thank you for taking the time and sharing your comments and personal observations regarding a recent "Wedding Celebration" you attended at the Best Western Premier Eden Resort and Suites. I was delighted to read how much you enjoyed the special event. I truly apologize you were bothered by other guests, and even felt one of my Eden...

Glen Burnie, United States
Reviewed 6 February 2015

When I made the reservations I requested that we not be near children or pets. Unsupervised young children running, jumping up and down the steps, in and out of the pool area and yelling to one another. MORNING:About 5am Saturday morning, there was a dog barking to go out...a group of 5 girls The girls were running, banging on the...

Review collected in partnership with Best Western
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Helpful?
5Thank Carolyn M
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Carolyn M, Thank you for your comments and personal observations concerning your most recent stay at the Best Western Premier Eden Resort and Suites. I am very sorry for any noise issues you encountered. I am disappointed to learn of lack of responsiveness and follow up you received -- there is no excuse. I will certainly look into your...

York Springs, Pennsylvania
Reviewed 6 February 2015

My daughter and I were in town for a volleyball tournament and stayed in a two queen bed room. Very comfortable- clean, fancy, GREAT BREAKFAST- friendly staff, quiet, safe! Loved it so much that we booked rooms to stay again a few weeks from now- Taking in the sight and sound show MOSES and looking forward to enjoying all of...

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Thank Michele M
Reviewed 5 February 2015

In brief I'd like to recommend this hotel for folks with children. There's plenty for them to do both in the summer and winter. The breakfasts are great and quick as well. We like the rooms on the indoor pool as you can walk right out to swim without endless hallways. This is a great area for a mini-trip so...

Review collected in partnership with Best Western
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Thank artygirl
Reviewed 5 February 2015

Nice hotel and very close to the Spooky Nook Sports Center. Lots of food service options in the immediate area. Very nice inside pool and great staff. Breakfast Buffet is pricy! Good value for the money,

Review collected in partnership with Best Western
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Helpful?
Thank N3957KZdavidp
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Valued Guest, We appreciate your time and courtesies in sharing your recent stay with us at the Best Western Premier Eden Resort and Suites located in the heart of Lancaster County, Pennsylvania. We are thrilled to read you found our accommodations reasonably priced, ultra-clean, and comfortable for you and your family. We want nothing but the absolute best for...

Hyannis, Massachusetts
Reviewed 5 February 2015 via mobile

Don't let the Best Western affiliation scare you away. It's been about fifteen years since I last stayed here... My what what a great job they've done with the property. The appointments are more akin to a top Hilton hotel, certainly not what you envision as a Best Western. I'd even stay here if I had business in York or...

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Thank HyannisSteve
pittsburgh, United States
Reviewed 4 February 2015

Excellent service, unbelievably nice, well maintained and exquisitely furnished!!! It feels like you're staying at the four seasons( and I have stayed at the four seasons by the way), except you're in central Pennsylvania!

Review collected in partnership with Best Western
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Helpful?
Thank Ayodeji N
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Ayodeji N, Thank you for sharing your feedback with us and the Trip Advisor Community regarding your recent visit at the Best Western Premier Eden Resort and Suites. We are honored to be one of the first "Premier's" in the United States --offering a refined level of comfort, distinct styling, personalized service, and plush amenities and features all at...

lancaster
Reviewed 3 February 2015

First this is a WONDERFUL HOTEL. Great indoor pool and Jacuzzi for adult fun. Met numerous couple there. No complaints about the Hotel just about the New Year's Eve party they gave. Not sure if this is the way you want to end the year or begin the new year. May be the best hotel in Lancaster. That said we...

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Helpful?
3Thank lancaster4luvers
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding the Best Western Premier Eden Resort and Suites' ultra-clean accommodations and personalized guest services, I was disappointed to read you did not enjoy our New Years Celebration --I truly apologize for any inconvenience you encountered. Please do not hesitate to ask to speak with one of us, as our Eden...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 

Additional Information about Eden Resort & Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: RM557 - RM998 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort & Suites, BW Premier Collection 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Best Western and Travelocity so you can book your Eden Resort & Suites, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Hotel Style:
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Family Hotel in Lancaster
#2 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Eden Resort & Suites, BW Premier Collection staff and other travellers.
52 questions
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Questions? Get answers from Eden Resort & Suites, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If looking for quietness during the day, ask for a room not near the indoor pool.”
  • Pillow stain
  • View from window
 of 5 bubbles Beckywds, 14 Feb 2017 | Read review
“The Villas are awesome, however please note they are located in a separate location than the hotel.”
 of 5 bubbles marcusandmargaret, 13 Feb 2017 | Read review
“Rooms that do not overlook the pool area inside are best unless you have children and want quick and easy pool access.”
 of 5 bubbles TravelUSAToday, 13 Feb 2017 | Read review
“Pet friendly units are detached from the main hotel.”
 of 5 bubbles FrankHutch, 6 Feb 2017 | Read review
“Haven't had a bad room.heard that the units by the pool don't have what expected in kitchen for families preparing meals.”
 of 5 bubbles sabramh, 2 Feb 2017 | Read review
5 of 5