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Hilton Garden Inn Lancaster

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586 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Lancaster
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Showing 577: English reviews
Reviewed 4 weeks ago via mobile

Friendly staff and answered our questions about places to eat and tour around. Room was clean and nothing was needed. Breakfast was good also, but the cook needs to learn how to make an Omelet. He poured out 2 eggs and when they were WELL DONE he folded it over and put cheese on outside lol. I did not eat...

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Helpful?
Thank HairByCharles
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We are so glad to hear your stay was "egg-cellent"! We are sorry to hear you were in a "cheesy" situation, but our Chefs are trained to put the cheese on the outside of the omelet to distinguish which omelet goes to which guest! We thank you for choosing to stay at the Hilton Garden Inn of Lancaster! We hope...

Philadelphia, Pennsylvania
Reviewed 31 October 2016

This hotel is very convenient to the highway and to Lancaster outlets, although not so much to downtown Lancaster. We were greeted warmly and professionally at check in and the facility appeared well maintained. Our room was clean except for hair (not from someone's head!) on the bed. The free wireless was of a decent speed. Breakfast quality was serviceable...

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Helpful?
Thank David M
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you David for the positive review! Downtown Lancaster is just a short drive from our location but we are honored to have a variety of amenities close to us. We strive for the best when it comes to our facility. If you are not satisfied with the cleanliness of your room please don't hesitate to call front desk and...

Bailey, NC, United States
Reviewed 27 October 2016

Very good, except for bathroom very small and old fixtures. The beds were very good quality and slept very well. The covers were hard to keep on the bed as they had a tendency to slip on the floor. The lighting was not so well in the room but better in the bathroom. For older people who have less sight...

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Helpful?
Thank William J
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

William, We are very sorry to hear your experience with us was not satisfied. We want all of our customers to to have an enjoyable time. We are happy to resolve any problems that may occur during your stay, please just call the front desk and we will resolve them. We hope you will give us a second chance and...

Lafayette, Louisiana
Reviewed 24 October 2016

Great place and staff. Took care of 100 people with ease. Beds and service were tops. There was an indoor pool and small workout room there. A small bar and eatery was there, also. Very tea and coffee and a small store in the lobby. Will go back if in the area.

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Helpful?
Thank south6
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We are so glad to hear your stay was very enjoyable during your trip to Lancaster! Our staff are here to make every moment as pleasant and comfortable. We love to see our guest leave happy and satisfied. Thank you for choosing The Hilton Garden Inn of Lancaster and we hope to see you at your next visit! Kindly, Sokhema...

Longmont, Colorado
Reviewed 20 October 2016

We picked this location to be central in the state. It worked out well. This hotel was spotless! Staff at the hotel and resturant were great. the room was always very clean and ready when we returned. the breakfast was made to order and very tastey.

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Helpful?
Thank Clanton A
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you so much for your positive review! We are pleased to hear that your stay was very enjoyable and comfortable. We hope to see you in the near future. Kindly, Sokhema Tan Guest Relations Manager

Easton, Maryland
Reviewed 19 October 2016

This is one of the consistently best hotels to stay if you are ever in this area. The staff, the decor, the design, etc.. always make it a pleasure to stay there. All the employees are very friendly, helpful, and accommodating.

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Helpful?
Thank fummer1966
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for your positive review! We try to provide our guest with the best service possible. We look forward to your next trip with us! Sokhema Tan Guest Relations Manager

Houston
Reviewed 18 October 2016

We have stayed at this hotel and have been very satisfied both times. The staff is very efficient and really pleasant. We find the location to be good too. Overall I'm sure we will stay here again. One evening we almost did not find a parking space but got the last one.

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Helpful?
Thank Z1761DJleslieh
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to review our hotel. We are so glad to hear that your stay was really pleasant! Our location is very close to many types of attractions, restaurants, and the highway is just around the corner. We have a parking spot available for every guest that is staying in the hotel as well as additional...

Bayville, New York
Reviewed 13 October 2016

Breakfast was bad, actually terrible! spa under renovation, gym had much to be desired. However, clean room and courteous staff. It's a B-. Would definitely consider other places before I went back to this location.

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Helpful?
Thank Richard t
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We are sorry to hear that your expectations were not met. We do hope you give us a second chance and stay with us again. Kindly, Sokhema Tan Guest Relations Manager

Manalapan, New Jersey
Reviewed 13 October 2016

My wife and I have stayed here many times when visiting the Lancaster area. We just went for the weekend of October 1/2 2016. It wasn't as price-friendly as usual, but we are willing to pay a bit extra for the convenience of knowing it will always be a clean and comfortable room. We visited Adamstown, which is about 15-20...

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Helpful?
Thank ldambrosa
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

We are glad to hear your positive feed back. We provide our guest with the best services and amenities. Thank you for spending the weekend with us, we hope to see you both soon. Kindy, Sokhema Tan Guest Relations Manager

Lakeland, Florida
Reviewed 12 October 2016 via mobile

Hotel was nice but not good value. $174.00 for the night. The bathroom was barely big enough to turn around in and had one of those small round toilets instead of elongated. About a 25 minute drive to Intercourse and bird in hand PA.

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Helpful?
Thank Dean C
GuestServicesLNSLH, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Our prices are higher than most hotels because our location is very close to many attractions and restaurants. Park City Mall, Downtown Lancaster, and the Outlets are just a short drive away. We do hope your stay will be more enjoyable next time. Thank you, Sokhema Tan Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Lancaster

Address: 101 Granite Run Dr, Lancaster, PA 17601-6803
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: RM521 - RM863 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster
Hotel Style:
#5 Business Hotel in Lancaster
#9 Romantic Hotel in Lancaster
#12 Family Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Lancaster staff and other travellers.
6 questions
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East Hampton, New York
over a year ago
Gloversville, New York, USA
1 month ago
Jackson, New Jersey
3 months ago
East Hampton, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms are spacious”
 of 5 bubbles bethsP6373CV, 5 Nov 2016 | Read review
“Quiet room on the second floor.”
 of 5 bubbles EscapePhilly, 28 Aug 2016 | Read review
“Don't stay here”
 of 5 bubbles fallslove, 24 Apr 2016 | Read review
“Get a deluxe room on the second floor; they have high vaulted ceilings which really make it feel more spacious.”
 of 5 bubbles zooch76, 17 Mar 2016 | Read review
“My colleagues and 1 were in 3 different rooms, all great! I had a corner room, 1st floor. Very quiet!”
 of 5 bubbles MommaSim, 14 Mar 2016 | Read review
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