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Extended Stay America - Philadelphia - Malvern - Great Valley

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Extended Stay America - Philadelphia - Malvern - Great Valley
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

It's great to have a full kitchen but it sure would be nice if things worked. Freezer is not cold therefore no ice and they do not have an ice machine. They actually told me to go to the gas station. I don't think so Can't wait to see what the complimentary breakfast will be like! Won't be back

Helpful?
Thank Kmdeibler
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your fridge was not working. Please accept my apology. In response to your feedback, I am checking all fridges to have nay fixed by our maintenance engineer. I really appreciate you bringing this to our attention. Please do not... More 

Centreville, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I made a last minute reservation at this location and I will NEVER stay at ANY Extended Stay America again. I made the reservation through their reservation number around 1:15am and arrived at 1:40am. Upon arrival the attendant could not find my reservation. She thought I came to the wrong location, but the person on the phone specifically said Great... More 

Helpful?
Thank Nick B
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you have had so many issues. I discussed your comments with our team, and we are looking into the second payment so we can correct this matter. I really appreciate you bringing this to our attention. Please do not hesitate... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Hubby stayed because his company paid for a business trip. They have a non smoking room on the 3rd floor .. even though the whole floor is a SMOKING FLOOR.. that makes no sense. Hubby is sensitive to smoke so he had his room changed and the air still was stale. Its just not a very clean hotel. Breakfast consists... More 

Helpful?
Thank Giuse F
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

The feedback provided in your review is much appreciated. Please accept our apology that everything was not to your satisfaction. Your feedback is very important to us, so thank you for sharing. We will be working to find a better way to eliminate the smoke odor in rooms. If you would like to discuss this further, please do not hesitate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2016

Had two different reservations for back to back nights. First night at check in could not find reservation (I had called earlier to confirm and to say we would be in after midnight). Called Orbitz because my e-mail was not good enough. After getting a fax from Orbitz clerk said oh here it is. Now it is close to 1AM... More 

Helpful?
Thank Jeffrey M
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The check-in and room condition you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our... More 

Pune, India
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 October 2016

Liked the hotel considering my stretched stay for over 3 weeks. Can surely be considered for any of the future visits. Following would be my rating: -Property: 3 out of 5 -Location: 3 out of 5 -Staff's conduct: 4 out of 5 -Breakfast: 1 out of 5 (you will not get coffee after 9 am) -Necessary Amenities (e.g. Laundry): 4... More 

Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you didn't have a better stay. I really appreciate you bringing this to our attention. Please do not hesitate to contact me directly, at pgv2@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or... More 

Denver, Colorado
1 review
Reviewed 21 September 2016

First off you can only enter the parking lot from one direction of the highway. My first room had a powder substance sprinkled on the AC unit. I assumed it was someones attempt to deodorize it. My room smelt like someone had a died and a powerful disinfect was used to cover it up. The linens and towels we ok... More 

Helpful?
Thank DonsTravelRev
Berwyn, Pennsylvania
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2016 via mobile

I've lived in this hotel for the last 2 mos. & I might stay for a very long time. Unlike the other ESA Hotels in the area, U walk into a very pleasant lobby w/ plenty of tables & chairs for eating, chatting etc. there is a lovely patio w/ tables & chairs & a grill available should U like... More 

Helpful?
Thank sunshine9300
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

We appreciate you sharing your experience and for choosing to stay with us. I am glad to see, during your extended stay, you have found your accommodations to your liking and enjoy our facilities, along with the senior discount program we offer. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

2 reviews
Reviewed 22 July 2016 via mobile

We were evacuated at 1:30 am with no apparent hazard and was not informed of anything. After 30 minutes of sitting on the curb the lady from the front desk got a guest to let us know we could go back in. We weren't informed of anything. Apparently the whole hotel got woke up for nothing. For all we know.

Helpful?
Thank Lance H
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize about the alarm going off and not getting any information. In response to your feedback, I am having the alarm system checked. The staff and I appreciate your comments, as it will only help us to improve. Please feel free to contact me directly,... More 

Chicago, Illinois
Level Contributor
6 reviews
Reviewed 21 July 2016

This place is a total dump. I stayed Friday July 8th. Check in at the lobby desk was slow and I could already tell the hotel smelled and had minimal air conditioning. My room was on the third floor and was a smoking room, which I did not request. I asked to change to a non-smoking room, but they said... More 

Helpful?
Thank Christine S
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you had so many issues with your stay. As this hotel’s manager, I can assure you that I have retrained the front desk staff, as well as housekeeping on customer service and communication to ensure your experience is not repeated. We continually work to... More 

Philadelphia, Pennsylvania
1 review
Reviewed 18 July 2016

The hotel is nice for a mid-price hotel. However, the deal I got for this hotel was the cheapest one in the Philadelphia region according to Priceline's Name Your Own Price ($50 bill + $10 fees). Great value! I would recommend! The room has a stove top, microwave, full size refrigerator/freezer, cupboards, and two sinks. They also offer free breakfast.... More 

Helpful?
Thank gibbonsb333
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for your great review. We are thrilled to hear that you enjoyed your fully equipped kitchen and our friendly staff. We hope to have a chance to host you again in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Philadelphia - Malvern - Great Valley

Address: 300 Morehall Road (Route 29), Malvern, PA 19355
Region: United States > Pennsylvania > Malvern
Price Range: RM299 - RM424 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Malvern - Great Valley 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Malvern
Extended Stay Malvern
Malvern Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Philadelphia - Malvern - Great Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles nickbI9879LE, 31 Oct 2016 | Read review
“Stay somewhere else”
 of 5 bubbles 18jeffreym, 11 Oct 2016 | Read review
“Some floors are smoking, some are not.”
 of 5 bubbles gibbonsb333, 17 Jul 2016 | Read review
“All rooms are of equal quality.”
 of 5 bubbles susanbP9748KC, 13 Nov 2015 | Read review
“go elsewhere for a good room”
 of 5 bubbles 703jenr, 22 Jun 2015 | Read review
5 of 5
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