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Extended Stay America - Philadelphia - Malvern - Great Valley

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Extended Stay America - Philadelphia - Malvern - Great Valley
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69 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Reviewed 4 weeks ago

I have reservations completed at a lower rate by 15% and the hotel did not honor those rates. I asked the reception, they mentioned the system did not allow the discounted prices for me, and I showed them my reservation price on my cellphone and they still did not honor this rate. So beware what you pay when you arrive.

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Helpful?
Thank Nicholas N
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that my staff didn't go over how the discount works. Please accept my apology. In response to your feedback, I am meeting with the staff and retraining them. I really appreciate you bringing this to our attention. Please do not hesitate to contact...

South Orange, New Jersey
Reviewed 9 February 2017

Clayton the night front desk delivered exceptional services. However, in the morning, after my shower, I found bugs in the bathroom. When I told the morning front desk staff, they asked me to describe the bugs. When I showed them the picture I took, they said "someone else mentioned bugs in their room - they're coming in from the trees"....

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Thank Ariasinger
Reviewed 8 February 2017

In 2015 we lost our home to a fire. We need to have place to stay till we could find a new home. Now a year later we have had another misfortune. Which brought my grandson and I back to Extended Stay. The staff and the Manager and Assistant Manger are very professional and are always willing to help in...

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Helpful?
Thank Cindy S
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I want to thank you for taking the time to post a review of your stay. We are pleased to be able to accommodate you so well during your time of need. Thank you for your kind comments. We look forward to assist you anyway we can.

Jersey Shore, New Jersey
Reviewed 19 December 2016

Dirty Shower and tub would not drain even after reporting it to maintenance guy. They did NOTHING about it. I stayed three nights and showered in dirty standing water. Loud Bathroom fan and very overpriced. Grab and go breakfast is granola bar and empty coffee pot.

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Helpful?
Thank ndauber01
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that maintenance didn't take care of the stopped up tub. I am sorry for your experience. In response to your feedback, I am having a meeting with maintenance to make sure this doesn't happen again. I really appreciate you...

Reviewed 7 November 2016 via mobile

It's great to have a full kitchen but it sure would be nice if things worked. Freezer is not cold therefore no ice and they do not have an ice machine. They actually told me to go to the gas station. I don't think so Can't wait to see what the complimentary breakfast will be like! Won't be back

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Helpful?
Thank Kmdeibler
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your fridge was not working. Please accept my apology. In response to your feedback, I am checking all fridges to have nay fixed by our maintenance engineer. I really appreciate you bringing this to our attention. Please do not...

Centreville, Virginia
Reviewed 31 October 2016

I made a last minute reservation at this location and I will NEVER stay at ANY Extended Stay America again. I made the reservation through their reservation number around 1:15am and arrived at 1:40am. Upon arrival the attendant could not find my reservation. She thought I came to the wrong location, but the person on the phone specifically said Great...

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Helpful?
Thank Nick B
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you have had so many issues. I discussed your comments with our team, and we are looking into the second payment so we can correct this matter. I really appreciate you bringing this to our attention. Please do not hesitate...

Reviewed 31 October 2016

Hubby stayed because his company paid for a business trip. They have a non smoking room on the 3rd floor .. even though the whole floor is a SMOKING FLOOR.. that makes no sense. Hubby is sensitive to smoke so he had his room changed and the air still was stale. Its just not a very clean hotel. Breakfast consists...

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1Thank Giuse F
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

The feedback provided in your review is much appreciated. Please accept our apology that everything was not to your satisfaction. Your feedback is very important to us, so thank you for sharing. We will be working to find a better way to eliminate the smoke odor in rooms. If you would like to discuss this further, please do not hesitate...

Reviewed 12 October 2016

Had two different reservations for back to back nights. First night at check in could not find reservation (I had called earlier to confirm and to say we would be in after midnight). Called Orbitz because my e-mail was not good enough. After getting a fax from Orbitz clerk said oh here it is. Now it is close to 1AM...

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Helpful?
Thank Jeffrey M
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The check-in and room condition you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our...

Pune, India
Reviewed 1 October 2016

Liked the hotel considering my stretched stay for over 3 weeks. Can surely be considered for any of the future visits. Following would be my rating: -Property: 3 out of 5 -Location: 3 out of 5 -Staff's conduct: 4 out of 5 -Breakfast: 1 out of 5 (you will not get coffee after 9 am) -Necessary Amenities (e.g. Laundry): 4...

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Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you didn't have a better stay. I really appreciate you bringing this to our attention. Please do not hesitate to contact me directly, at pgv2@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or...

Denver, Colorado
Reviewed 21 September 2016

First off you can only enter the parking lot from one direction of the highway. My first room had a powder substance sprinkled on the AC unit. I assumed it was someones attempt to deodorize it. My room smelt like someone had a died and a powerful disinfect was used to cover it up. The linens and towels we ok...

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Thank DonsTravelRev

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Philadelphia - Malvern - Great Valley

Address: 300 Morehall Road (Route 29), Malvern, PA 19355
Region: United States > Pennsylvania > Malvern
Price Range: RM322 - RM494 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Malvern - Great Valley 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Malvern
Extended Stay Malvern
Malvern Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Philadelphia - Malvern - Great Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your credit card statement and also check your bill before you leave.”
 of 5 bubbles nicholasn846, 24 Feb 2017 | Read review
“Third floor if you like privacy”
 of 5 bubbles O647FDcindys, 8 Feb 2017 | Read review
“Don't stay here!”
 of 5 bubbles nickbI9879LE, 31 Oct 2016 | Read review
“Stay somewhere else”
 of 5 bubbles 18jeffreym, 11 Oct 2016 | Read review
“Some floors are smoking, some are not.”
 of 5 bubbles gibbonsb333, 17 Jul 2016 | Read review
5 of 5