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Pocono Palace Resort

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1,966 Reviews from our TripAdvisor Community

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Showing 1,965: English reviews
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South Amboy, New Jersey
Reviewed yesterday NEW

We love all the Cove Haven resorts but Pocono Palace is our favorite We like the Lake and how everything is close by. The Rooms are one of a kind you won’t find these anywhere else but at a Cove Haven resort. ,They are large and Clean with your own pool Great place. Is it Clean? Yes, the rooms are...

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Helpful?
Thank Tony R
Reviewed 2 days ago NEWvia mobile

My husband and I spent a weekend at the resort. We had the lakeside suite and passion package. Our room was outdated and smelled of dirty mop water. We were excited to use the heart shaped jacuzzi, however the as soon as the water began to fill, you could see the dirt on top of the suds. It was absolutely...

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Helpful?
Thank Jalyn w
Wall Township, New Jersey
Reviewed 3 days ago NEW

My husband and I stayed three nights at the Pocono Palace Resort and had a Great time! The room was amazing with a clean, warm heart shape pool, romantic whirlpool , steam shower and fireplace. The food and entertainment was great and we enjoyed playing backgammon and other games they have in the game room. It was very relaxing, and...

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Helpful?
Thank jeannine m
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are thrilled to read you had such an amazing experience at our resort and found everything to be to your liking. We're excited you already booked your next stay to celebrate your anniversary in November and can't wait to see you again!

A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

I didn't want to write this review, but after the staff blatantly lied to the travel company I booked through. It was the last straw. We spent with taxes $258 plus $25 hotel fee and what we got was a room that smelled of mildew with dead ladybugs and stink bugs room #602. When we asked to change rooms we...

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Thank A TripAdvisor Member
derby, ct
Reviewed 4 days ago NEWvia mobile

We have now been to pocono palace 5x. We will be making another trip in April to celebrate our 1yr wedding anniversary. For the people that wrote negative reviews I'm very surprised. Our rooms have always been clean. The food has always been good. And if we weren't crazy about what was being served on Saturday we could request something...

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Helpful?
Thank kimg713
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We truly appreciate that you come back time after time and love staying at Pocono Palace. We also really appreciate the kind words about our staff- we all work hard to please our guests and want everyone who visits our resort to have the best experience ever. We look forward to seeing you back here in April!

Reviewed 1 week ago

I was taken here on a surprise Valentine's getaway and it was absolutely amazing. Private pool, sauna, fireplace and large bathtub. The room was incredible. I only wish there were more places to eat nearby.

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Helpful?
Thank Katie B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are very happy to read you had such an amazing experience at our resort as part of a surprise Valentine's getaway and you enjoyed your in-suite amenities so much! We hope to see you back in the near future!

Reviewed 1 week ago via mobile

Overly priced for what's included. The customer service at the front desk was less than professional & were not accommodating. They advertised a fireplace in your room but don't tell you the wood needs to be purchased separately. Beautiful spa with pool but the hot tub was too cold to use. Lastly, don't except dinner service...It's all buffet which in...

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Helpful?
2Thank Lucy N
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you were dissatisfied with a number of things. Our dining options vary every night of the week and range from international buffet to plated dinners such as steak and lobster. We're sorry you didn't enjoy your dinner and will share your feedback with the Resort Manager and Executive Chef.

Reviewed 1 week ago via mobile

I recommend the Roman Towers... it's the best!!! Fireplace, sauna, pool, champagne tower jacuzzi, massage bed... a humongous 3 floor room with everything I mentioned!!! Go 4 times n become forever lovers

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1Thank Jeffrey O
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We LOVE the Roman Towers and we're thrilled you do too! All the in-suite amenities make it so amazing, especially the Champagne Tower! We hope to see you back soon!

Hegins
Reviewed 2 weeks ago

Cozy little place in the Poconos for a romantic getaway. They schedule famous comedians and musical artists for entertainment and they also have activities along with a pool and hot tub. The rooms have heart shaped hot tubs, champagne glass shaped hot tubs and some have pools right in the room. Check out the website for more details. The rooms...

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Helpful?
1Thank shannonwilliamw
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy to read you had a great stay at our resort and enjoyed the nightly entertainment, activities, suite, and staff. We hope we will see you back in the near future.

Reviewed 2 weeks ago via mobile

My boyfriend took me on a romantic trip to Pocono Palace... we was excited because of all the winter amenities it had to offer. Our first night we stayed at the Fairway... truly need updating , during dinner my boyfriend went to the front desk and change our room.. The next day we noticed there was no water and called...

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Helpful?
1Thank Jennifer B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're equally disappointed with the water issue that occurred over the weekend. Unfortunately, this was an issue that could not be foreseen and we are working hard to address it immediately. We apologize for the inconveniences you dealt with during your stay- this is not typical of a guest experience at the resort.

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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: RM782 - RM1,919 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
46 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the champagne towers suits are very romantic”
 of 5 bubbles jeanninem517, 25 Feb 2017 | Read review
“Couples only”
 of 5 bubbles H4680OFkatieb, 21 Feb 2017 | Read review
“If you are going to spend the money at this resort, stay at the the champagne tower suites or the roman tower suites”
 of 5 bubbles abbs018, 10 Feb 2017 | Read review
“You can bring your own Duraflame logs to save money.”
 of 5 bubbles Z639QFmichaela, 16 Jan 2017 | Read review
“Try Cove Haven or Paradise. Not this one.”
  • FILTHY TANK, NON WORKING TOILET
 of 5 bubbles LLF718, 9 Jan 2017 | Read review
5 of 5