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Hotel M, Mount Pocono

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Hotel M, Mount Pocono
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270 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel M, Mount Pocono
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Showing 269: English reviews
Reviewed 24 November 2016 via mobile

Very nice receptionist; rooms are truly clean and super quiet!!! Amazing information shared and warmly greeted totally rare to find but super excited that I encountered such!! Definitely looking forward to coming back in the summer Awesome job

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Helpful?
Thank Latisha J
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for the wonderful feedback of your visit to the Hotel M Mount Pocono. We are delighted that our front desk associates made you feel so welcome and you loved your well-appointed room. I am thrilled to share your gracious comments with my team. It was a pleasure hosting you, and we cannot wait to welcome you again soon....

Tobyhanna, Pennsylvania
Reviewed 24 November 2016 via mobile

I love this hotel great staff service is fast & friendly!! I highly recommend this lovely hotel to anyone in the area great prices as well!!!! Breakfast is also Amazing!!!! The indoor pool great you'll love spending time there!!

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Helpful?
Thank Hunter995
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

It’s a pleasure to read about the excellent service you received from our staff at the Hotel M Mount Pocono. We are delighted to know you found us to be of great value and loved the facilities we provide, especially our complimentary breakfast offerings. Thank you for recommending us online, and we hope you will choose to stay with us...

Reviewed 20 November 2016 via mobile

Very nice hotel, clean, and customer service is awesome. Friendly staff. I would recommend this hotel to anyone. I have stayed here before for a month and the staff made my stay very comfortable. The only hotel i will stay in mt pocono.

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Helpful?
Thank latifahsmith27
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear latifahsmith27, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such...

Brooklyn, New York
Reviewed 19 November 2016 via mobile

Im not a nit-picker or germophobe by any means. A hotel/motel is simply a place to lay my sleep and wash up. That said, everything should at least APPEAR to have been cleaned and care taken to be visually appealing. The criticisms I'm about to list are SO obviously WRONG that it's plainly obvious that neither the management and hence...

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2Thank jmassage58
ManagerX1, General Manager at Hotel M, Mount Pocono, responded to this review

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are...

Brooklyn, New York
Reviewed 15 November 2016

The only thing I was disappointed in at the hotel is the eggs at breakfast. It didn't taste like eggs and it was very grainy. No one was liking it. I don't know if it was a one time thing since I was only there for one night but that needs to be improved on. Everything else was good

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Helpful?
Thank Dongirl22
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear Dongirl22, Thank you for sharing your rating of our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast eggs. We appreciate your rating and are very glad that this...

Jamaica, New York
Reviewed 15 November 2016

Party of three stayed there for a business event this past weekend. Rest was comfortable and pleasant. I like the fact that my son space was separated from ours. He had a bunk bed, TV and a chair which was super awesome. There were enough sitting space. The AC and heater works well. The wall was pretty stained and bathroom...

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Helpful?
1Thank BEVERLEY P
ManagerX1, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Beverley, thanks so much for all of the terrific comments about your recent stay with us! We are delighted to read that you enjoyed most visit. However, I am sorry to hear you were not pleased with our breakfast offerings. We want our guests to have a great start to their day, so I am sharing your comments with...

Kutztown, Pennsylvania
Reviewed 14 November 2016

We really enjoyed our stay at your motel. The view is awesome and the staff was really nice and when we needed help they were gracious enough to assist us. When we plan on visiting your area again, we will make sure our stay is with you.

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Helpful?
Thank jazzfest71
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

It was a pleasure to read about the excellent service you received from our staff at the Hotel M Mount Pocono. Everything we do is aimed at providing you with an excellent experience, so thank you for taking the time to acknowledge the hard work by our team. They will certainly be delighted to hear your kind remarks. Thanks again...

Reviewed 13 November 2016

I've been to Hotel M numerous times. We have always been greeted kindly and been assisted with any and all needs. It's an affordable stay in a safe and comfortable environment. It is convenient to a lot of stores, Outlets, Restaurant's and Casino. It's a great place for a weekend getaway that won't break the bank.

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Helpful?
Thank May M
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for being our loyal guest and for taking the time to give us your feedback. We are happy that you liked our courteous service, affordable rates and our central location close to the area restaurants and shopping choices. However, we are sorry if any inconvenience was caused. It was our pleasure serving you, and we look forward to...

Reviewed 12 November 2016 via mobile

Excellent customer services as soon you enter a nice and quiet environment with inside pool,hot breakfast, gym and close to many attraction. I go every 1 to 2 month I highly recommend it beautiful experience.

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Helpful?
Thank lucianosolis80
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear lucianosolis80, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be comfortable and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for your...

Reviewed 12 November 2016 via mobile

Close to everything there is to do in the mount Pocono area... Hotel was reasonably priced, the staff was friendly, helpful and very informative. A huge plus for us and most importantly was the clean and comfortable room we were provided. Not to mention we booked same day and no hassle at all to accommodate our room needs. A pleasant...

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Helpful?
Thank heather G
ManagerX1, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for your outstanding review and for recommending us. It's a delight to read that you enjoyed the cleanliness and comfort your room provided and you got a good night’s sleep while here. Our housekeepers do a terrific job taking care of our rooms, and I will share your comments with them. We appreciate you recommending us and look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 

Additional Information about Hotel M, Mount Pocono

Address: 1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 (Formerly Quality Inn & Suites)
Region: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Price Range: RM344 - RM505 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Number of rooms: 60
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Also Known As:
Quality Inn And Suites Mount Pocono
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn Mount Pocono
Mount Pocono Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hotel M, Mount Pocono staff and other travellers.
3 questions
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over a year ago
Reading, Pennsylvania

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Questions? Get answers from Hotel M, Mount Pocono staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room needs an ironing board and an extra blanket to cover with for the pull out couch. ”
 of 5 bubbles Dongirl22, 14 Nov 2016 | Read review
“The room was very clean, and the service was great. The location was perfect for what we had plans to do. Their was a big crowd on Friday night, and we thought we would not get any sleep, but every thing went great.”
 of 5 bubbles jazzfest71, 13 Nov 2016 | Read review
“request desires, near pool, near elevator etc”
 of 5 bubbles , 13 Nov 2016 | Read review
“Download "TraffickCam" to help fight against Human Trafficking.”
 of 5 bubbles elizabethbI4551BS, 24 Oct 2016 | Read review
“The only ice machine is on the first floor, close to the check-in desk”
 of 5 bubbles thbrouck, 21 Aug 2016 | Read review
5 of 5
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