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    Hotel M, Mount Pocono

    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
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    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$94
          US$87
          US$90
          US$87
          Traveller (175)
          Room & Suite (22)
          Pool & Beach (3)
          Paradise Stream Resort
          1,494 reviews
          #2 of 7 hotels in Mount Pocono
           
          Pocono Manor Resort & Spa
          1,412 reviews
          #2 of 2 hotels in Pocono Manor
           
          Comfort Inn & Suites
          299 reviews
          #6 of 7 hotels in Mount Pocono
           
          Mount Airy Casino Resort
          1,272 reviews
          #1 of 7 hotels in Mount Pocono
           
          Overview
          • Excellent32%
          • Very good18%
          • Average13%
          • Poor13%
          • Terrible24%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Suites
          Fitness centre
          Wheelchair Access
          2.0 Star Hotel
          All hotel details
          Paradise Stream Resort
          1,494 reviews
          #2 of 7 hotels in Mount Pocono
           
          Pocono Manor Resort & Spa
          1,412 reviews
          #2 of 2 hotels in Pocono Manor
           
          Comfort Inn & Suites
          299 reviews
          #6 of 7 hotels in Mount Pocono
           
          Mount Airy Casino Resort
          1,272 reviews
          #1 of 7 hotels in Mount Pocono
           
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (312)
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          There are newer reviews for Hotel M, Mount Pocono See the most recent reviews

          71 - 75 of 312 reviews

          Reviewed 23 October 2016 via mobile

          We did not notice what looks like mold and filth until morning. We got to the room at night. I just hope the mold isn't black mold. If you read this and still stay you have been told. Also there are other very nice places...More

          1  Thank Carbon24K
          Response from ManagerX1, Manager at Hotel M, Mount PoconoResponded 25 October 2016

          Thank you for your recent stay. We are truly sorry that the cleanliness of your room was not up to par during your stay. We appreciate you bringing this to our attention, and we want to let you know we are already working to address...More

          Reviewed 21 October 2016

          Well I have never experienced a bad groupon I chose to ignore previous reviews of the hotel. What a mistake.. The "heated pool" was freezing.. No big deal I had gotten us a room with a Jetted tub figured we would just go warm up.....More

          Thank Galadriel P
          Response from ManagerX1, General Manager at Hotel M, Mount PoconoResponded 22 October 2016

          Thank you for your review of our hotel. We are sorry you had a disappointing stay. We apologize for the housekeeping and maintenance issues you experienced and for not responding right away to correct these problems. Your comments have been shares with our team to...More

          Reviewed 20 October 2016 via mobile

          I stayed at hotel m in mount Pocono quite a few times with my fiancé and we had no interruptions. The staff were very professional and kind. When I'm in town, this is my first go to hotel ...I'm glad that I have a great...More

          Thank Craig M
          Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 21 October 2016

          Dear Craig M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at...More

          Reviewed 20 October 2016 via mobile

          I've been coming here now a lot with my fiance..we have a great time when we come to visit...the rooms are always very clean and the bathrooms are always very clean...the free breakfast is great as well every morning i always make myself waffles lol...More

          Thank Shae S
          Response from GMHotelM, Guest Relations Manager at Hotel M, Mount PoconoResponded 21 October 2016

          Dear Shae S, Thank you for letting us know how impressed you with Hotel M, Mount Pocono hotel! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services...More

          Reviewed 17 October 2016 via mobile

          What a horrific experience myself and my husband had. The pictures the website shows are nothing like the real hotel. The whole place smelt terrible of mold and smoke. Stains on the beds as well as cigarette burns, missing lightbulb in our bathroom, water stains...More

          Thank Ashlie T
          Response from ManagerX1, General Manager at Hotel M, Mount PoconoResponded 20 October 2016

          Thank you for sharing your thoughts regarding your recent visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry....More

          Paradise Stream Resort
          1,494 reviews
          #2 of 7 hotels in Mount Pocono
           
          Pocono Manor Resort & Spa
          1,412 reviews
          #2 of 2 hotels in Pocono Manor
           
          Comfort Inn & Suites
          299 reviews
          #6 of 7 hotels in Mount Pocono
           
          Mount Airy Casino Resort
          1,272 reviews
          #1 of 7 hotels in Mount Pocono
           
          About
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Breakfast included
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Breakfast included
          • Room amenities
          • Air Conditioning
          • Microwave
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$76 - US$139 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 60
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Cancelon, Priceline, HotelQuickly and getaroom.com so you can book your Hotel M, Mount Pocono reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Pennsylvania >
          • Pocono Mountains Region >
          • Mount Pocono
          • Also Known As
          • Quality Inn & Suites Mount Pocono Hotel Mount Pocono ,
          • Quality Inn And Suites Mount Pocono ,
          • Quality Inn Mount Pocono ,
          • Mount Pocono Quality Inn
          Add Photo Photos
          Traveller (175)
          Room & Suite (22)
          Pool & Beach (3)
          Dining (1)
          Hotel & Grounds (161)
          Bathroom (14)
          Nearby
          Pocono Manor Resort & Spa
          1,412 reviews
          3.33 km away
           
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          3.92 km away
           
          Comfort Inn & Suites
          299 reviews
          1.52 km away
           
          Travelodge Mt. Pocono
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          jmassage58
          To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
          21 November 2016|
          Answer
          Response from Chiquita C |
          great points. it's because of these terrible reviews I will not even chance it. no way in hell for me and my family. thank you for this post.
          0
          Votes
          scholarlymama
          How do you manage to stay open when your hotel is dirtier and nastier than most bathrooms?
          2 November 2015|
          Answer Show all 4 answers
          Response from Syed Akrum U | Property representative |
          Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
          0
          Votes
          Naysika O
          do u serve free breakfast?????
          23 August 2015|
          Answer Show all 3 answers
          Response from TravelingChuckNas | Reviewed this property |
          The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
          2
          Votes
          Room Tips
          "The room on the main floor was quiet and clean...everything was accessible."
          Read review
          "Need a mats in the hot tubes other then that lovely room"
          Read review
          "Every room is good."
          Read review
          "New Pillows and air out tje room prior to guest arriving"
          Read review
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