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Hampton Inn & Suites New Castle

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Hampton Inn & Suites New Castle
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354 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites New Castle
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Showing 354: English reviews
Alexandria, United States
Reviewed 6 August 2016

Room had two safety discrepancies: handicap handle in the bathtub was unusable as it was not attached on one end. Also, the safety latch on the entry/exit door was loose in the door frame, rendering it unusable. Housekeeping in the room was not thorough: soiled towels left on the floor and empty toilet tissue holder not replenished.

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Helpful?
Thank Brian N
Woodbridge, Canada
Reviewed 2 August 2016

Every thing was very good and we enjoyed our stay. Service was excellent, room was nice and clean, but sheets and towels were old and need to be renewed. Breakfast needs to have more variety to allow for more choices.

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Thank mohamedaO4582SR
Quakertown, Pa
Reviewed 1 August 2016

Stayed for two nights while visiting family. Hotel is very easy to get to off of Rt 378. Rooms were clean and well maintained. Decor modern and very nice. Breakfast was good. There are several restaurants across the street as well as a Walmart and a Sheetz gas station next door. Will definitely stay here again when in the area.

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Helpful?
Thank Misstaz
Jasper, Georgia
Reviewed 28 July 2016

We booked this hotel in June for a stay from August 4th to 7th. I booked it online but called the hotel to make sure that it was in a good neighborhood. When I spoke to the hotel, they reminded me of the 72 hour window for cancellation if necessary. Yesterday, August 27th I found the meeting was cancelled and...

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Helpful?
Thank Sherrill T
Harsh P, General Manager at Hampton Inn & Suites New Castle, responded to this review

Hello, I looked into your reservation and found out that you had an advance purchase reservation. Advance purchase reservations are reservations at discounted rates. The only downside is that they cannot be cancelled, altered and have to be pre paid. Hilton's website does mention that at the time of you making an advance purchase reservation. Unfortunately, we cannot do anything...

Piedmont, Alabama
Reviewed 23 July 2016 via mobile

We had a king suite. The night we checked in we found that we would need another pillow so my husband asked at the desk when he went to the car. He came back with no pillow. The lady at the desk said they didn't have any. How does a hotel not have ONE extra pillow?! I went down to...

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Helpful?
Thank gracej988
Florissant, Missouri
Reviewed 22 July 2016

We chose this hotel for a short family gathering for about 20 people. From the first contact through check-out, we were treated with friendly efficiency and made welcome at all times. The meeting room worked well for our needs, and then the lounge area was good for informal gatherings before and after. Complementary breakfasts are always a step above the...

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Thank Saruman1
Enola, United States
Reviewed 20 July 2016

I stayed at the Hampton Inn & Suites of New Castle on 7/12/2016 on business. Upon entering, the hotel appeared to be fairly new. The room/bathroom was very clean. It was a brief stay, but it was very quiet and comfortable. The morning breakfast bar, with the a decent spread is always a plus in my book as well. It...

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Thank Christopher D
Laguna Hills, CA, United States
Reviewed 18 July 2016

We have stayed here many times when we travel to New Castle, PA. It's a consistently welcoming, friendly, clean and value for your money hotel. Great breakfast and complimentary tea and coffee throughout the day.

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Thank Diana C
Plant City, Florida
Reviewed 17 July 2016

The owner is very friendly and so is the staff. They are well trained and ready to please. Even the breakfast staff is friendly and helpful. The room are clean and quiet and cool. The hotel is well kept and easily accessible.

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Thank lisa s
Cleveland, Ohio
Reviewed 13 July 2016

I book 2 room for 2 days directly with the hotel at $101 per night. When I left my bill was $884. Not my idea of a nice trip. Manager was not on property all weekend long and has yet to try to rectify the situation

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Thank davidhW3551PP
Harsh P, General Manager at Hampton Inn & Suites New Castle, responded to this review

Dear davidhW3551PP, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. Please reach out to me directly with your reservation information and we will take care of it right away. Harsh Patel General Manager Hampton Inn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn & Suites New Castle hotel, is conveniently located in this charming small town only 50 minutes northwest of Pittsburgh. Whether you are traveling for business or for vacation, this is the perfect hotel for you. Enjoy the close proximity to New Castle business district & so many local attractions. Relax with clean and fresh Hampton bed, free hot breakfast, free high-speed internet access in every room, fitness center, indoor pool and whirlpool, and outdoor patio area with loungers. ... more   less 

Additional Information about Hampton Inn & Suites New Castle

Address: 2608 W State St, New Castle, PA 16101-1009
Region: United States > Pennsylvania > New Castle
Price Range: RM414 - RM677 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites New Castle staff and other travellers.
2 questions
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Schenectady, NY
11 months ago
Moncks Corner, South Carolina
over a year ago

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Questions? Get answers from Hampton Inn & Suites New Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great. We've stayed there multiple times.”
 of 5 bubbles 418lisag418, 16 Jul 2016 | Read review
“Love the king size suites”
 of 5 bubbles ArnoldV647, 12 Jul 2016 | Read review
“Stay on 3rd floor @ low room #.”
 of 5 bubbles A8665GAannem, 23 Jan 2016 | Read review
“Wifi will cost you unless you're a Hilton club member.”
 of 5 bubbles rcurven, 16 Dec 2015 | Read review
“Choose high floor in the middle, away from the elevator.”
 of 5 bubbles erackblack, 15 Jun 2015 | Read review
5 of 5