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All reviewsfree breakfasthotel late at nightfront deskcoffee tablevery nice hotelsausageroom was cleanbreakfast areaexercise roomloved this hotelbusiness tripmini fridgestayed two nightsjohn's dinerbob evanswould stay againfirst floor
The hotel itself was fine. The room was clean, bed comfortable, had free breakfast in the morning. I was just a little annoyed by the front desk. I don't know where they go but they seemed to be away from the desk a lot. It...More
1 Thank bikerguy516
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites New CumberlandResponded 4 weeks ago
Thank you for your stay and for sharing your thoughts about our hotel. I appreciate the high rating that you gave us in terms of the room received and its cleanliness level.
I am sorry to read about the disappointments you had with...More
We had a poor experience on night one of our two night stay at another hotel in the area, so found this just the night before we needed it! It is a newer hotel so naturally that helps with overall appearance but still, everything was...More
Response from Kathleen G, Front Office Manager at Holiday Inn Express & Suites New CumberlandResponded 13 July 2017
Thank you for your taking time to write a review for our hotel and share your positive experience.
Good and usual Holiday Inn. Very spacious room with clean bathrooms. A small swimming pool and gym. But no bar and so no atmosphere. The worst part is the breakfast,the food is ok. But it’s served on paper plates and plastic knives and forks. Not...More
Thank jim g
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites New CumberlandResponded 5 May 2018
Hello jim g!
We're thrilled to be your home away from home in Cumberland, and we also welcome your thoughts!
Your comfort and our hotel's cleanliness are at the top of our list here. That said, thanks for recognizing our efforts in maintaining these. While...More
We were driving from WV to NJ after working all day and got to our halfway point around 2am. We decided to stop and stay at the Holiday Inn. Check out is at 11am. We were exhausted so we planned on sleeping in a little....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites New CumberlandResponded 20 April 2018
Thanks for leaving feedback about your visit. We'd like for our guests to have a comfortable stay but I'm sorry it didn't happen on this occasion due to the noise disturbances experienced. Your feedback's something that I will definitely forward to local management...More
great hotel , AMAZING staff . super-friendly , and helpful . Cathy at the front helped us out tremendously with our room , all at last minute . and excellent deal as well . cant say enough great things , way to be Cathy and...More
Response from Kathleen G | Property representative |
Yes, make sure the reservation is booked for the day of your planned arrival and make sure to communicate with the front desk once your reservation is made to know the time of your estimated arrival time and other factors... More
Yes, make sure the reservation is booked for the day of your planned arrival and make sure to communicate with the front desk once your reservation is made to know the time of your estimated arrival time and other factors may be discussed depending on the date of your reservation and availability of the hotel.