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The Carriage House

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94 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Shamong, New Jersey, United States
Reviewed 4 March 2016 via mobile

We stayed as part of our timeshare. Definitely follow directions on website once your off rt611. Gps will take you the wrong way! The property is very dated, but is undergoing renovations. It was very quiet so we had the pool and hot tubs to ourselves. We were happy to find a shuffleboard table there! I feel that more information...

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Helpful?
Thank Vanessa K
management521, Manager at The Carriage House, responded to this review

We always appreciate hearing from our guests. We are under renovations and wish they were all done yesterday. We will be replacing every window and window covering. We also have begun the process of updating our gym. The front desk does hand out a map of the resort, but we will review it to be sure all amenities are listed....

New York
Reviewed 28 February 2016 via mobile

My husband and I needed a weekend getaway. This place was perfect. We did get lost haha so definitely call beforehand and get detailed directions. The staff is extremely helpful and courteous. If you need a blow dryer or iron you have to request it at the front desk. Main floor of the Carriage House has an indoor heated pool,...

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Helpful?
Thank Joselyn411
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to write this. We are very sorry you had trouble finding us, we are working on that. Everyone counts on GPS and you would think an older well established business would show up, but somehow we keep getting missed. We truly appreciate all your kind words. Our staff cares about customer service and it...

Kunkletown, Pennsylvania
Reviewed 29 January 2016

I stayed at The Carriage House for two scrapbooking weekends so far. I found the staff to be very friendly and helpful. The rooms are neat, clean and comfortable. The atmosphere is also very relaxing.....nestled in the woods. There are many amenities -- indoor pool, hot tub, game room, fitness room, etc. The staff were so nice - they even...

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Helpful?
Thank StacyM68
management521, Manager at The Carriage House, responded to this review

Thank you for your kind words. We have a staff we are very proud of. It seems very natural for them to know what people need and they take great pride in their service. We appreciate your group hosting events with us. You are wonderful people and we look forward to your next visit.

Pen Argyl, Pennsylvania
Reviewed 25 January 2016

We had a great time. The staff was so kind , helpful and very efficient with any thing we needed. Recommend this place area is beautiful inside is very cozy and decorated beautifully. It is also very relaxing. The staff really can't do enough for you. I will be going back again and again. The room was beautiful the ammenities...

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Helpful?
Thank Donna P
management521, Manager at The Carriage House, responded to this review

It is refreshing when someone takes the time to tell us how we are doing. We greatly appreciate what you said and we love having your group stay with us. We look forward to your next weekend. Again, thank you.

Reviewed 22 January 2016 via mobile

We visited the Poconos earlier this month and stayed The Carriage House. We loved the location as it was surrounded by trees all over, felt like we were vacationing in the middle of the woods . We stayed in the Royal Suite during our stay here. The suite was clean and comfortable for a family of 6, including 2 little...

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Helpful?
1Thank Anup A
management521, Manager at The Carriage House, responded to this review

Thank you very much for taking the time to let us know how we are doing. We are very sorry about the key card. We have them on a schedule for maintenance but sometimes machines have a mind of their own. We look forward to your return visit.

New Jersey
Reviewed 13 November 2015

We stayed in a Royal Suite that had been remodeled. The unit was clean and comfortable for four. The bathroom was huge and the kitchen/living area was large as well. I really liked the window shades in the bedroom. It had a big deck with picnic table and chairs. The place itself is somewhat older and undergoing renovation. The staff...

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Helpful?
Thank Momof2NewJersey
management521, Manager at The Carriage House, responded to this review

Thank you for giving us your take on the Carriage House. We have since replaced the old signs with new lit ones. We look forward to you returning.

Albany, New York
Reviewed 12 October 2015

Very poor rating for this place. The old musty smell is matched by the threadbare carpets, dark paneling and dirty ceiling above the pool area. There were mattresses, and building materials in plain site. This place is in need of major updating.

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Helpful?
3Thank pwestfall10
management521, Manager at The Carriage House, responded to this review

We greatly appreciate guests taking the time to review our resort. I am so sorry you did not enjoy your stay with us. Allow me a moment to address some of your comments. Upon arrival we make every attempt to make guests feel welcome. Within a short time after check in we call the room to be sure all are...

United States
Reviewed 13 September 2015

A very nice place to relax, friendly staff, clean and the indoor pool and two hot tubs are a plus. We used to come here every year when the kids were little, and the place was new. I found the unit we were in in need of an update, or better yet, a better decorator. The living room furniture looked...

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Helpful?
3Thank Dukes52
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to offer your opinion. It is great to hear our staff provided a positive experience for you. We are undergoing renovations and hopefully on your next trip, you will be in a newly remodeled room. Please contact any member of the management team with your ideas on decorating. We appreciate feedback as we move...

Brooklyn, New York
Reviewed 10 September 2015

I've been coming to the Carriage House with my grandparents and other family for Summer week long getaways since '02/'03, and I've been coming on my own with friends and my girlfriend since 2010. As a kid, I loved the heated pool, game room and cozy feeling of being in the woods. Once I got older, I grew to appreciate...

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Helpful?
8Thank 718BrooklynAlex
management521, Manager at The Carriage House, responded to this review

Reading a review like this warms the heart of every staff member here. Our staff is exceptional at making everyone feel like family. Our hope is that you continue the tradition of staying with us and our promise is we will continue to provide an atmosphere that is positive. Thank you for taking the time to write a response.

Philadelphia, Pennsylvania
Reviewed 4 January 2015

Hi! My name is Terry Grace. (Our homebase with time share is split rock?). Only been there once. Because when we were going to go back the following year( 5/6yrs.ago) they were booked. But we got soo lucky when an employee recommended the "Carriage House"! We loved it so much we have never even thought about going anywhere else but...

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3Thank terrynjoe2015
management521, Manager at The Carriage House, responded to this review

We thank you for your kind words and we enjoy it whenever you are able to spend time with us. We view customer service as our most important accomplishment and it is great to hear we are getting it right. We look forward to your return in February and again thank you for taking the time to let us know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a small country timeshare nestled in the heart of the Poconos. We provide fully equipped kitchens for convenience. We are located across the road from Kalahari and within fifteen driving minutes of Mount Airy Casino, Auquatopia and Camelback Ski Area, Crossing Premium Outlet and Pocono Raceway. ... more   less 

Additional Information about The Carriage House

Address: 390 Manor Drive, 390, Pocono Manor, PA 18349
Region: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: RM399 - RM624 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Carriage House 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Carriage House At Pocono Manor Hotel Pocono Manor
Carriage Hotel Pocono Manor
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Questions & Answers

Here's what travellers have asked, with answers from The Carriage House staff and other travellers.
3 questions
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1 month ago
Union, New Jersey

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Questions? Get answers from The Carriage House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Royal Suite 4 was updated Royal Suite 2 was not.”
 of 5 bubbles Jlee30, 7 Jul 2016 | Read review
“rustic, country, friendly”
 of 5 bubbles schaundac, 23 May 2016 | Read review
“Try getting one of the renovated rooms for a fresher stay”
 of 5 bubbles Sophie12125, 17 May 2016 | Read review
“I loved the mini royal suite it has a jacuzzi tub very nice relaxing and kitchen area is very nice new appliances.”
 of 5 bubbles halnik411, 24 Jan 2016 | Read review
“If you have 4 or more adults- I recommend the Royal Suite.”
 of 5 bubbles Dukes52, 12 Sep 2015 | Read review
5 of 5