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Pocono Manor Resort & Spa

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1,373 Reviews from our TripAdvisor Community

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Showing 1,369: English reviews
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Huntington, New York
Reviewed 3 days ago NEWvia mobile

The rooms do not have any soundproofing and the doors slam. You can hear people in the hallway, next door and from above. My baby and I were kept awake by all of the noise. They are also very understaffed. It took 8 hrs to get a refrigerator delivered to our room. I had milk for my baby that needed...

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Helpful?
Thank nouch22
Reviewed 4 days ago NEWvia mobile

First time we stayed here. The charm of the property is beautiful. My only issue was the front desk staff. Considering it involves employees being friendly and customer service oriented... that did not happen. However other staff went above and beyond. Nicole (Food/Beverage Manager) was very professional and helpful. Our package included breakfast wich we enjoyed. Spa treatments at Laurel...

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Helpful?
Thank homeskel
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so glad you loved our historic resort! We are also glad to hear that our staff went above and beyond to really make this trip great for you. Thank you for your feedback on other aspects of your stay, we will be sharing this review with our Management Team so that we can continue to make improvements to...

Fairfield, Connecticut
Reviewed 5 days ago NEW

There were good and bad things about this hotel. It was very clean and the room was nice. There is a great bar, The Lamplight Lounge with live music and nice bartenders. The bathrooms were also nice in the room. However, a few things made our stay less enjoyable. The rooms have NO soundproofing. We could hear kids until 12:30...

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Helpful?
1Thank AMP0930
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review! We are glad you enjoyed the Lamplighter Lounge and your room. We are sorry to hear about your other experiences though. We are working to make improvements throughout the resort and your feedback will help us prioritize that list. We hope you will visit us again soon!

New Jersey
Reviewed 2 weeks ago

I went with my husband and some friends for a few days. We had used a groupon deal so the price of the two rooms weren't bad. The Positives + good location, about 15 minute drive to Camelback, 10 minute drive to Mt Airy and the outlets, plenty of parking spots The Negatives - Wifi was down the entire time....

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Helpful?
1Thank Lindsey N
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are in the process of making improvements throughout the resort. Your feedback is appreciated and will allow us to further enhance our future guest experiences.

Los Angeles, California
Reviewed 3 weeks ago

Attended a three day conference. Lots of comfortable areas for casual conversation, relaxation and reading. Sleeping room and meeting rooms were comfortable and pleasant. Loved the baseboard electrical outlets that gave ample outlets to charge phone, computer, smart watch, battery brick, etc. But there are two things that make The Inn an excellent conference venue. First, the staff. They were...

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Helpful?
1Thank technocleric
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for staying at The Inn at Pocono Manor! It was a pleasure to host your conference and we hope you will be back again soon to enjoy more great food and relaxation.

Reviewed 3 weeks ago

If you need a weekend getaway this is all you need. Pool was warm the staff outside was really nice and able to make me just what i need to enjoy poolside. Staff was nice to show us to our room, staff friendly and helped with extra towels and toiletries that we need to complete our stay.

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Helpful?
1Thank toddandlayla
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are so excited to hear you had a wonderful stay with us! We are glad our peaceful mountain resort was just what you needed to feel refreshed after a long week. We hope you visit us again soon!

Reviewed 3 weeks ago via mobile

We enjoyed our stay the hotel was clean and the staff efficient . We booked through Groupon, and because we booked through a third-party we were charged a $22.00 resort fee for every day we were there. If I had known I might not have stayed there it adds up after awhile.

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Helpful?
Thank Rene G
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review. We are so glad you enjoyed your stay! The resort fee applies to everyone, not just Groupon users. It covers activities such as, BB Gun shooting, hiking, biking, ice/pond fishing, the indoor pool and more. Hopefully while you were here you were able to enjoy some of these activities. Thanks again for your feedback!

Reviewed 4 weeks ago

We booked a single room for our anniversary but on the day of visit when I checked with resort for early check-in,they said they booked two rooms (one for each of us) although they cancelled one later on. The check-in was easy and we also got early check-in as well. The resort was awesome and we got one of the...

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Helpful?
Thank arpit j
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for spending your anniversary with us! We are glad you enjoyed your time here and were able to take advantage of our shuttle service, indoor pool, and game area. We appreciate your feedback about vegetarian options and we will be passing this along to our Food and Beverage Team. We hope you will visit us again soon!

Port Washington
Reviewed 16 January 2017

My wife and I stayed at The Inn during Thanksgiving weekend. It was pretty chaotic. The place seemed overbooked, with tons of families with small children & teens running around competing for space at recreational areas, such as the indoor pool and game rooms (arcade area & table tennis room with pool table/billiards area). The families all seemed to be...

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Helpful?
Thank Jon A
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your feedback. We apologize for any confusion that occurred regarding your reservation but we are glad you were able to enjoy the dinner buffet and the Lamplighter Lounge. We appreciate your feedback about the resort and will be sure to pass it along to our Management Team, this will allow us to make changes in the future...

New York City, New York
Reviewed 13 January 2017

The place was good. Got billed twice for the two day stay. Called up about four times till date. No one from the billing dept has called back. Do not recommend this place. Please check your statements to make sure that they are not doing the same to all guests.

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Helpful?
Thank kittugill
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your feedback. We are sorry about any confusion that has occurred, this is not a normal practice at our resort. Please reach out to us at getaway@poconomanor.com with all of your information and a copy of your review and a Manager will reach out to you as soon as possible.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more   less 

Additional Information about Pocono Manor Resort & Spa

Address: 1 Manor Dr, Pocono Manor, PA 18349-9900 (Formerly Pocono Manor Golf Resort and Spa)
Region: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: RM513 - RM1,150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Manor Resort & Spa 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
The Inn At Pocono Manor Hotel Pocono Manor
Hotel Pocono Manor
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Manor Resort & Spa staff and other travellers.
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Questions? Get answers from Pocono Manor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one of the mountain facing rooms.”
 of 5 bubbles 656arpitj, 22 Jan 2017 | Read review
“Beautiful stay for nature lovers”
 of 5 bubbles ShaylaM310, 5 Jan 2017 | Read review
“Rooms in the main lodge have a scenic mountain view.”
 of 5 bubbles smartinez773, 4 Jan 2017 | Read review
“Ask for bigger tub”
 of 5 bubbles cwilliams53, 20 Dec 2016 | Read review
“Ask for a room with a view”
 of 5 bubbles jwkeebs, 13 Dec 2016 | Read review
5 of 5