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Newly remodeled hotel. Staff was very friendly and accommodating. Bed was too firm. Stayed a week there and my body was happy to find a softer mattress! All in all, I'd definitely recommend this hotel.
Response from Linda C, Manager at Holiday Inn Express & Suites St MarysResponded 7 July 2016
Thank You for your feedback. I am sorry about the mattress as for they are all new serta pillow tops. We hope that you see you in the future. Enjoy your day.
Overnight stay while visiting family for a graduation. Hotel staff was very friendly. Clean rooms, nice pool, very comfy beds. Pretty quiet overall too. The breakfast buffet was better than most. And they worked hard at keeping it clean. I'd stay here again.More
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 8 June 2016
Thank You for your feedback. We strive in making our guests feel comfortable and like family. My great staff does their job above and beyond. In my opinion they are the greatest staff ever. We look forward to seeing you in the future. Have a...More
This inn was previously the Comfort Inn. Remodeled extensively with new operators which was sorely needed. Unfortunately accessible room with roll in shower was short changed. A shower bench was mounted but unless the person who cannot stand is 7 feet tall they cannot reach...More
Thank Marybeth K
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 10 May 2016
We have been trying to get all the kinks worked out here. We are going to make sure that housekeepers lower the shower wand when cleaning the room as for when this room is rented to someone who needs it raised they can do it....More
We had recently traveled to the area for a family funeral. After booking I started reading some of the reviews. I walked through the door thinking the worst, due to so many negative comments about cleanliness and unfriendly staff. What I got was a very...More
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 31 March 2016
I would like to Thank You for your excellent feedback. We have been trying our very best here with all of our staff in all training possible in all areas of the hotel and when interviewing we make sure that they are very personable and...More
I had a three night reservation for a King Suite. Upon entering my room after I checked in, I realized it was not a King Suite. I called the front desk and was told that the night clerk changed my reservation. When asked to changed...More
Thank Mary B
Response from Linda C, General Manager at Holiday Inn Express & Suites St MarysResponded 24 February 2016
I would love to know who this guest is so I can correct this issue. I always take care of our guests and employees are written up for their actions.