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Chateau Resort & Conference Center

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Chateau Resort & Conference Center
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564 Reviews from our TripAdvisor Community

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Showing 559: English reviews
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Reviewed 5 days ago NEW

The wife and I attended a party in the Poconos within driving distance from our home but we didn't want to be hassled with driving back at 2am, so I went shopping and found a good deal on a garden-view room at the Chateau. The property is located in view of Camel Back Resort and the slopes, so if you're...

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Helpful?
Thank Joseph B
Reviewed 3 weeks ago

Don't go by the pictures online for this location..big disappointment! Run down,dirty...when's the last time the vacuum was ran in all areas of resort?? Hallways,elevators, even the room wasn't vacuumed the way it should have been...Sad,,,,,and I'm in the cleaning business!!

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Helpful?
Thank Tina R
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Tina R., Thank you for sharing your comments with us at the Chateau. I'm very sorry your visit left you disappointed. I'm not sure what time of day you checked in at the Chateau, however, the rule for housekeeping is to have all items; linens, room trash, etc... off all floors by 5:PM. In addition, hallways are vacuumed daily...

Staten Island, New York
Reviewed 4 weeks ago via mobile

Dated. There was no matress pad over the mattress, no memory foam....just a sheet. I tossed all night and now my back is killing me. Yes it is right next to Camelback and half the money, but i am exhausted.

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Helpful?
Thank Lisa P
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Lisa P, Thank you for taking time to provide us with your comments. I apologize you did not have a restful night sleep. I will review your concern with our Housekeeping Manager, as the bed 's do have and should have a mattress pad. Mattresses are certainly a personal fit and within our industry, we try to match durable...

Reviewed 7 February 2017 via mobile

Location ... it is only one big plus . Everything is too old. Beds are uncomfortable and ugly . Really dangerous! Dishes and glasses at the restaurant was dirty . Swimming pool was green color , not blue as on pictures ... First and last time .

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Helpful?
1Thank Lina B
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Lina B., Thank you for providing us with your comments. I am truly sorry your visit at the Chateau missed the mark on all levels. I will review the areas of concern with our staff so the department managers and I can use your feedback as continued training for the staff. Your experience at the Chateau is not indicative...

Basking Ridge, New Jersey
Reviewed 6 February 2017

Know what you are getting into with this hotel. Even with the Groupon coupon this did not seem worth it: + WORN-DOWN: elevators, rooms, dining...they have done a face-lift on the lobby. + WIFI DID NOT WORK. Called the IT service, spent 30 minutes with them, they said they were escalating, and never heard back. + UNDERSTAFFED BREAKFAST: There was...

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Helpful?
Thank Zacbarcelona
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Zacarcelona, Thank you for taking time to provide us with your comments. I apologize your visit was frustrating and not to your overall liking. In reading your review, it looks like we missed the mark on all levels of service and expectation during your visit. I can assure you this is not the norm. We do take pride in...

Toms River United States
Reviewed 26 January 2017

We come here every week for a few days. We love the hotel, staff is very helpful , and we can check in early if the room is ready. Rooms always clean . . The Restaurant is great the food is delicious they have specials, the view is great .... try it the price and location can't be beat...

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Helpful?
Thank Sue H
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Sue H., Thank you, Thank you, Thank you! Your continued visits and true support of the Chateau is greatly appreciated. We continue to work hard to ensure our rooms and facility are clean to the highest standards, as well ensure our food is delicious and creative. Thanks again for your "Great" comments! We look forward to seeing you soon!...

singapore
Reviewed 19 January 2017

We booked last minute for MLK weekend, so options were limited. We stayed in a family suite here and my first thought on arriving was 'oh no'......entrance area and communal areas were all very tired to say the least and it looked like it was lost in the 1960s. An amazing view from reception overlooking the pond and camelback skiing...

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Helpful?
2Thank joannve
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Joannve, Thank you for taking to provide us with your feedback. We are pleased you enjoyed your stay with us and do loo forward to you visiting us again soon! Since, your comments regarding the temperature of the sauna are of concern, please note this has been rectified; a very easy fix for our maintenance department. We again, hope...

Lewes, Delaware
Reviewed 8 January 2017 via mobile

I was here 25 years ago and I was pleasantly surprised at the upkeep of the room/hotel. The outside is weathered Bc it's in a mountain area. The hotel isn't high end yet the views are magnificent (request mountainside). My room was very clean and the staff was very pleasant. The price was shockingly low even for the summer. The...

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Helpful?
Thank Meghan D
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Meghan D, Thank you for providing us with your wonderful comments. We continue to provide great value for the area. We work hard with our staff to maintain all things important to you our guest's; clean, and friendly with outstanding value to the market. I'm not sure which day you and your family arrived, however, the breakfast buffet is...

Reviewed 6 January 2017 via mobile

Pros: Adjacent to Camelback Mountain Resort and ski area, lovely view if your room faces the mountain, large room (2 story queen suite) Cons: run-down, dingy, "restaurant" on-site has limited hours and even more limited fare. The pullout couch springs were all broken and couch mattress torn, the rest of the furniture was tired at best. That said, staff were...

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Helpful?
Thank Oshmommy
Reviewed 12 November 2016 via mobile

The hotel is in a very scenic area but it is not a resort by any means. The smell of mold immediately hit you when you walked in the room. There was water damage on the wall under the ac unit and the grout in the bathroom was either dirty or moldy. We asked the front desk to have housekeeping...

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Helpful?
5Thank Cynthia Hannifo... R
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Mrs. Cynthia, Thank you your feedback. I apologize we were not able to identify your room during this message. I would like to apologize for not hitting the mark on your recent stay. We have added since your recent visit, new AC units and mattresses to over 25% of the property. We have a very consistent housekeeping department. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Road, Tannersville, PA 18372
Region: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range: RM399 - RM859 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Resort & Conference Center staff and other travellers.
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Questions? Get answers from Chateau Resort & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms on 2nd/3rd floor have balconies facing towards camelback”
 of 5 bubbles joannve, 19 Jan 2017 | Read review
“Lake view was amazing in the Fall”
  • Room View
 of 5 bubbles Milicaaaaa, 17 Oct 2016 | Read review
“Definitely try to get a mountain view room. Worth every penny the views and porch”
 of 5 bubbles Roundtheworldn80dayz, 12 Sep 2016 | Read review
“Bring your own cooler bag instead of renting their $10/day fridge. They do provide ice!!”
 of 5 bubbles SLClarke2014, 11 Sep 2016 | Read review
“Lakeview rooms offer balcony and are quite nice; there is a good coffeemaker, but no refrigerators or microwaves.”
 of 5 bubbles G8090BHwills, 5 Sep 2016 | Read review
5 of 5