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Quality Inn & Suites

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Quality Inn & Suites
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535 Reviews from our TripAdvisor Community

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Showing 534: English reviews
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Phoenix, AZ
Reviewed 6 days ago NEW

A word of advice not to book this property through Expedia as attempts to cancel reservation 4 months in advance get mired in a web of hold times and unavailable hotel managers. Expedia confirmation states free cancellation yet 4 months in advance seems unwilling to allow a cancellation. Be wary.

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Helpful?
Thank WHAZ
Rochester, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 29 August 2016

Room was clean and recently remodeled. Bed comfortable, refrigerator in room, towels large and fluffy. Breakfast (toast, coffee, juice fruit) included. Staff was friendly and helpful. Plenty of free parking.

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Helpful?
1Thank JFHHMH
About Hotel's Favourite Review
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to tell us about your hotel experience. We are very happy to learn that you had a great stay and that your room was comfortable. We've also greatly improved our breakfast and now serving Hot Q Breakfast. We hope to see you again soon!

lancaster
Reviewed 6 days ago NEW

I tried to block out all the negative reading I read about the hotel and give it a chance. True it is an older hotel and at one time may of been the best hotel in West Chester. To my surprise it was a very nice stay. From the from helpful friendly desk to all the people we came in...

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Helpful?
Thank lancaster4luvers
WEST CHESTER
Reviewed 1 week ago

I went to the hotel because I am having surgery and the predicted storm might have made it impossible to leave from home.The staff readied for the storm with extra meals for all and a full and accommodating staff. I was worried about my car which was plowed in three times by their hired service.Actually everyone was plowed in.Carlos and...

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Helpful?
Thank cameshon
Richmond, Virginia
Reviewed 4 weeks ago

We were in town for a funeral. The room, though a little dated and small, was very clean and bright as noted by my wife. she is a stickler for such things so to have her say this is a plus. The continental breakfast has two cereals, oatmeal, waffles breads and pastries. Juices, milk, coffee and tea are also available....

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Helpful?
Thank Rod6760
Front Royal, Virginia
Reviewed 18 January 2017

Clean rooms, nice staff. The bathroom in our room was very cramped. Like a closet with a bathtub and a toilet. The sink is outside the bathroom. We stayed here while visiting Philly. Motel is in a good neighborhood, and convenient to Philly.

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Helpful?
Thank J S
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for your time in giving your feedback about your recent stay with us. We are continuously improving the property to provide our guest a wonderful experience. We are all glad you enjoyed your stay and hope to see you again soon.

Philadelphia
Reviewed 10 January 2017

Stayed here on NYE since we were attending the NYE party at the hotel. Hotel needs some updates but the new management there is doing an excellent job. Room was spotless and seemed to have new linens. Customer service was top notch and the food excellent!

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Helpful?
Thank dillybar92
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thank you for the review. We hope to see you again soon!

Gaithersburg, Maryland
Reviewed 9 January 2017

We traveled to the area to see the Christmas display at Longwood Gardens and needed a pet-friendly hotel for our pup. It was a last-minute trip, so our options were limited. This hotel had a reasonable pet fee of $20 and was reasonably priced for the one night. It had a king-size bed that was very comfortable, though the pillows...

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Helpful?
Thank Mrs_Gonzales575
Northampton, Pennsylvania
Reviewed 5 January 2017

I stay here regularly on business. The accommodations are always spot on. The staff is always friendly, rooms are clean and all other amenities are great. Sales manager, Will, always greets me with a smile and provides a personal touch making it easier being away from my family. I highly recommend this hotel for business as well as family outings.

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Helpful?
Thank robt_schwartz
Juan T, General Manager at Quality Inn & Suites, responded to this review

Thanks for the review! We hope to see you again soon.

Calverton, New York
Reviewed 11 December 2016 via mobile

Probably a little below average due to the not soundproof rooms which allows voices and snoring in the room next-door to be heard by us Convenient parking but the entrance off the highway and exit is not well thought out

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Helpful?
Thank Jeff F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 943 S. High Street, West Chester, PA 19382 (Formerly Centerstone West Chester Inn)
Region: United States > Pennsylvania > West Chester
Price Range: RM319 - RM536 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
Days Hotel And Conference Center
Days Hotel West Chester
Holiday Inn West Chester
West Chester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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lancaster
6 months ago

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor is the ground floor on upper level. 1st floor is lower level.”
 of 5 bubbles lancaster4luvers, 20 Mar 2017 | Read review
“We had 206 which looks over a parking lot. If you want a view, do not take the even rooms in the 200 section.”
 of 5 bubbles Rod6760, 20 Feb 2017 | Read review
“Ask for a room with the larger bathroom. The small one is annoyingly small.”
 of 5 bubbles K4334RYjs, 17 Jan 2017 | Read review
“Ask for Will!”
 of 5 bubbles robt_schwartz, 4 Jan 2017 | Read review
“The Longwood room is perfect for business meetings. It is quiet in the conference room areas.”
 of 5 bubbles dlpaka, 14 Nov 2016 | Read review
5 of 5