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Holiday Inn Express Hotel & Suites West Chester

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Holiday Inn Express Hotel & Suites West Chester
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99 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Washington DC
Reviewed 3 November 2016

At first glance, the property is nothing that would excite comment of any note. The three storied building is neat and set on a slight rise above a busy intersection. Built as a Comfort Inn, the hotel was recently converted into a Holiday Inn Express a couple of years ago. Its pedigree may have been elevated a smidgeon, but it's...

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Helpful?
1Thank architourist
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear architourist, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. Our goal is to consistently provide superior accommodations but it is unfortunate that we fell below standards on this occasion due to the breakfast selection served and the service issues you encountered. Please be assured that necessary steps...

York, Pennsylvania
Reviewed 12 October 2016

We stayed 2 nights for a softball tournament. We need 3 beds, so my wife called ahead to ensure we would have a rollaway bed for our son. This request was confirmed with the hotel. However, when we arrived, not only were we informed that we did not have the type of room that we thought we had requested, we...

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Helpful?
Thank firemadz
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear firemadz, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced...

New Jersey
Reviewed 4 October 2016

We've stayed here several times and were delighted to experience yet another great stay. Everyone is very pleasant (especially the women who service the breakfast area!). Look forward to our next stay in a few months.

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Helpful?
Thank Janneykins
Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. We are delighted that you had a great stay with us. We really appreciate your wonderful comments and that you experienced our Holiday Inn Express & Suites with best possible customer service. We hope you will stay with us again in the near future.

Boyds, Maryland
Reviewed 3 October 2016

We stayed at this hotel for our annual family reunion in July. I do have some suggestions regarding our stay. Move the Keurig coffee maker from bathroom to internal part of room. The doors slam extremely hard which awakens other sleeping guest. If you don't close hard the door remains ajar. Provide more lush and softer bath towels, they were...

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Helpful?
Thank Susan E
Erie, Pennsylvania
Reviewed 3 October 2016

Although the price is a little high, the room was very very clean, the area is safe and there is lots to do, the staff is great and very helpful, lots of breakfast options. Fitness center, pool, banquet room. Great place.

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Helpful?
Thank csampson690
greenville
Reviewed 16 September 2016

Just in for the night. Modern hotel, Great service, Very clean and updated rooms. They also have a pantry that if you don't feel like going out there is at least a microwave meal you can grab. Rooms have Fridges and Microwaves. Less than two minutes away is a shopping center with a starbucks, saladworks, and a sports bar PJ...

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Helpful?
Thank burtontps
Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your wonderful words of praise.We are glad that we could exceed your expectations and make life easier while on the road for you and your family.We are so happy we were able to make your stay one to remember. Please remember us the next time you come to the area for your hospitality needs.

Boston, Massachusetts
Reviewed 2 September 2016

This hotel was just OK. It's not one of the newer style Holiday Inn Express hotels and it's not one of the older ones either. It seems to be right in the middle in terms of design and modernness. When I turned down my sheets I noticed a yellow stain, so I asked the front desk to be switched to...

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Helpful?
Thank Evan M
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear Evan M, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you found the location of the hotel a close proximity to your needs and the maintenance of the rooms are at par. However, we regret if you...

Victoria, Canada
Reviewed 27 August 2016

Stopped here while traveling. Clean, quiet and very friendly staff. Comfortable spacious rooms, nice breakfast with fresh fruit. On busy road, but had no difficulty accessing. Would highly recommend staying here.

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Helpful?
Thank dennisjoanna
Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your positive review. We strive to provide excellent customer service. It is always a treat when we hear how much our guests valued their stay. We really appreciate you recommending Holiday Inn Express & Suites at West Chester, PA to everyone. We look forward to seeing you again in the near future.

Zug, Switzerland
Reviewed 17 August 2016 via mobile

Good solid basics, Comfortable bed, clean and organized, free breakfast. Really great option for a short business trio. Staff was very cordial and helpful, both reception and at breakfast. Free and seemed like ample parking. The air conditioning a bit old and noisy, nothing too disruptive. Location is good although.

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Helpful?
Thank ebatiz40
Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. We always try our best to make each of our guests stay memorable and enjoyable. We are happy that we fulfill our commitment. Looking forward to welcome you back soon.

Severna Park, MD
Reviewed 26 July 2016 via mobile

Checkin was easy since we were the only ones at that time. The front desk was very welcoming. I used the app to make the ressie and added requests for a foldaway bed and extra pillows which wasn't in the room as request. They did bring quickly however these requests seemed like a surprise. Beds and room clean and comfy....

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Helpful?
Thank GourmetSharon
Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for staying with us and sending in your review. We are thrilled that our staff made you feel at home. Our team works hard to really wow our guests. We provide late check out to our guests based on our occupancy, since we were sold out we couldn't accommodate for the late check out and apologize...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express Hotel & Suites West Chester

Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382-8218 (Formerly Comfort Inn & Suites Brandywine Valley)
Region: United States > Pennsylvania > West Chester
Price Range: RM461 - RM714 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Chester 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn And Suites Brandywine Valley
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites West Chester staff and other travellers.
2 questions
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Providence, Rhode Island
26 days ago
Providence, Rhode Island
26 days ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites West Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the third floor facing the back are quieter”
 of 5 bubbles architourist, 3 Nov 2016 | Read review
“You're not staying here for the views!”
 of 5 bubbles kippster1, 16 Jul 2016 | Read review
“ask for a room away from Rt 202”
 of 5 bubbles Mapper39, 4 Jul 2016 | Read review
“rear rooms are less noisy”
 of 5 bubbles lillyl722, 28 Apr 2016 | Read review
“Ask for a room away from Wilmington Pike.”
 of 5 bubbles UHwanderer, 25 Apr 2016 | Read review
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