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After having a great experience in past years, we again stayed at this hotel on our way back from Florida. We were totally impressed with the front desk staff who granted our accommodation requests, and professionally filled us in on meal times, the complimentary lemon...More
Response from ComfortInnandSuites, Public Relations Manager at Comfort Inn & SuitesResponded 3 weeks ago
Thank you so much for this incredibly positive review! I will be sure to share this with the rest of our staff, whom I know will be grateful to receive such kind words. We look forward to offering you even more pleasant service next year!
Stayed one night, visiting niece who just moved to Wilkes-Barree (5 minutes from hotel). Nice hotel for the price. I used Choice points to pay for room. Quiet, clean room, nice breakfast. I would stay again if ever in the area. My only complaint would...More
Thank Cary M
Response from ComfortInnandSuites, Guest Relations Manager at Comfort Inn & SuitesResponded 4 weeks ago
Thank you for the lovely review, Cary! I have shared your comments with the rest of the hotel staff, and we would all be glad to welcome you back the next time you are in the area!
The hotel lobby and breakfast area is under renovation, really not a problem except one major one which I will detail in a moment. The staff was great, the room very good, clean, quiet and comfortable. The only problem is this: All of the smoke...More
Response from ComfortInnandSuites, Public Relations Manager at Comfort Inn & SuitesResponded 5 March 2018
Thank you for this wonderful review, Charles! We are all very grateful for the kindness you have shown us, especially in light of the renovations and this issue you have described. I will definitely verify that these covers are removed once the contractors are done...More
We have stayed at this hotel and have reviewed it before. We walked in the front door only to discover the lower floor is being renovated. There was a strong paint or chemical smell. The pool was closed. The pub was closed. There was a...More
1 Thank bilodeau2015
Response from ComfortInnandSuites, Public Relations Manager at Comfort Inn & SuitesResponded 9 February 2018
Thank you for taking the time to review your stay with us. It seems that we all here have grown inoculated to the glaring issues rising from the construction, and we would like to apologize for failing to acknowledge these in due quickness. We would...More
We stayed here to celebrate NYE and just to have a mini getaway with a whirl pool tub, which is why we chose comfort inn. While the hotel staff were very welcoming and gracious, we do not intend to stay with this particular chain of...More
Thank Sarah L
Response from ComfortInnandSuites, Guest Relations Manager at Comfort Inn & SuitesResponded 9 January 2018
Thank you for your honest review of your stay with us, Sarah. We understand your decision for future lodgings, and would like to apologize for leaving such a sour taste in your mouth during your stay. Your kindness in understanding our staff's limitations is very...More