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BEST WESTERN PLUS Genetti Hotel & Conference Center

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BEST WESTERN PLUS Genetti Hotel & Conference Center
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633 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Genetti Hotel & Conference Center
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Showing 627: English reviews
Bloomsburg, Pennsylvania
Reviewed 3 weeks ago

The bath tub didn't hold water, there was mold in the tub, and the wall had a hole in it. Other than the bathroom issue the hotel was beautifully maintained. The breakfast was good except the juices had an odd flavor. The server states they were out of a box.

Review collected in partnership with Best Western
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Helpful?
Thank Angela S
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Angela, Thank you for taking the time to review our property. I would like to apologize for the issues you had experienced during your stay. We are sending maintenance up to the room to address the problems had brought to our attention. We hope the rest of your stay went well and that you will considering coming back to see...

WIndsor, United States
Reviewed 3 weeks ago

It was an average hotel but was close to office and the price was right. I would stay here again as it is very close to my office. Lots of places around to eat and visit. Staff was helpful and friendly.

Review collected in partnership with Best Western
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Helpful?
Thank P2423SQdavidn
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

David, Thank you for your review and compliments, especially to the staff. We are currently doing renovations to our property, so hopefully you will find us to be better than average for your next visit. Thanks for staying with us! Gus Genetti

Boston, Massachusetts
Reviewed 4 weeks ago

No surprise charges I am a fan of Gus Gennetti now didn't try the outdoor pool (winter time closure) great breakfast (the hotel staff at the breakfast area could be a bit more friendly) Free water bottle in room (although we didn't use it) - we had enough water corridors smell good old building but maintained well registration staff friendly...

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Helpful?
Thank camssmt
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for taking the time to review our property and for all of your wonderful compliments, especially to the front desk staff. We are glad you enjoyed your stay and hope you will come back to see us again soon. Sincerely, Gus Genetti

North Bellmore, New York
Reviewed 4 weeks ago

Last week my son and I visited Kings College in Wilkes Barre, PA. I booked a room online at this hotel because it was the closest in proximity. I was very pleasantly surprised with the staff and the accommodations. The rooms were clean and spacious. The front desk staff was extremely helpful. I dropped my son off for a team...

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Helpful?
Thank Teresa M
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Teresa, Thank you for your absolutely wonderful compliments and details regarding your stay. We are so glad you enjoyed your stay and hope to see you back again soon. Best, Gus Genetti

Smithtown, New York
Reviewed 4 weeks ago

Was in town for college visit and chose the BW Genetti based on proximity as well as the reviews. Excellent location in town, reasonable room rate (includes on-site parking and free breakfast), and walked to all - college campus, restaurants and shopping. When I arrived, I was greeted by Simone who could not have been more helpful and service-oriented. Room...

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Helpful?
Thank mktravelej
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Wow! Thank you for your wonderful review and compliments, especially to Simone at the front desk. They are very much appreciated and I will be passing them along. We really enjoy our downtown location and close proximity to so many shops, restaurants and universities, and are glad you appreciated it as well. Thank you for staying with us...

Aston, Pennsylvania
Reviewed 5 weeks ago

This hotel has top notch service, has a great breakfast, and overall is an excellent value. The hotel is centrally located in the city of Wilkes Barre. Lots to do within walking distance. The hotel has an outdoor pool, however it was closed due to the season. Close to two schools; Kings College and Wilkes University.

Review collected in partnership with Best Western
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Helpful?
Thank Project00
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Thank you for taking the time to write such a great review of our property. We're glad you enjoyed the conveniences of our downtown location and appreciate all of your compliments. We hope you will come back to see us again soon. Sincerely, Gus Genetti

Hicksville, New York
Reviewed 15 February 2017

Just returned from a quick trip to Wilkes Barre for a show at the F.M. Kirby Center. Having never been in the area, I chose the Best Western Genetti Hotel based upon the reviews on Trip Advisor. I was not disappointed. The hotel is literally around the corner from the venue. The staff is friendly and accommodating, and the facilities...

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Helpful?
Thank Monica G
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Monica, Wow! We are so glad you decided to stay with us and appreciate all of your wonderful compliments. We enjoy our downtown location and close proximity to the Kirby Center are glad you appreciated it as well. Thank you again! Best regards, Gus Genetti

Philadelphia, United States
Reviewed 5 February 2017

The Best Western Plus Genetti Hotel in Wilkes-Barre has a gourmet treat hiding in an ordinary hotel. The food blew us away. The room and staff were surprisingly good, despite the hotel showing its age in some ways. But the restaurant was in another league, with world class sauces. There could have been more variety in the menu choices. And...

Review collected in partnership with Best Western
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Helpful?
Thank T3603OAthomasc
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Traveler, Wow! Thank you for all of your outstanding compliments on our property and the Oyster Restaurant. We are so glad to hear you thoroughly enjoyed your stay and hope you will come back to see us again soon. Best regards, Gus Genetti P.S. I will be passing along your compliments to the owner of Oysters.

Tyrone, United States
Reviewed 1 February 2017

Very close to the F.M. Kirby Center. Decent price for rooms. Michael in the Oyster lounge is fabulous. Can't say enough about how helpful he was for dinner service. Food there is delicious and worth the price. Breakfast hours can be extended a little longer.

Review collected in partnership with Best Western
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Helpful?
Thank E4889ZXbrianb
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Brian, Thank you for taking the time to review our property and for all of your compliments, especially to Michael. They are appreciated. We are sorry the breakfast isn't open longer. If guests are continually coming in even past 10 am, they will leave continue to serve until everyone leaves. If you have any questions or other concerns, please...

Northumberland, Pennsylvania
Reviewed 30 January 2017

The people and service of the hotel was great. The room was clean, other than the smell of old cigarette smoke. It was extremly strong and obnoxious. A few times we smelled fresh cigarette smoke coming from possibly other rooms people were staying and smoking. These rooms were non-smoking.

Review collected in partnership with Best Western
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Helpful?
Thank Rebecca P
GusGenetti, Owner at BEST WESTERN PLUS Genetti Hotel & Conference Center, responded to this review

Dear Rebecca, Thank you for taking the time to review our property again. We do apologize for the smell in your room during your stay. Our maintenance department is checking the heating unit out to ensure there are no issues with the actual unit as to cause the smell. In the future, please do not hesitate to let us know...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 

Additional Information about BEST WESTERN PLUS Genetti Hotel & Conference Center

Address: 77 E Market St, Wilkes-Barre, PA 18701-3116
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: RM430 - RM713 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Genetti Hotel & Conference Center 3*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western and Priceline so you can book your BEST WESTERN PLUS Genetti Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Hotel Style:
#2 Romantic Hotel in Wilkes-Barre
#2 Business Hotel in Wilkes-Barre
#2 Family Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Genetti Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get connected room if you have two rooms booked”
 of 5 bubbles camssmt, 20 Feb 2017 | Read review
“3rd floor close to the main street, but still very quiet at night.”
 of 5 bubbles sunsetd, 26 Jan 2017 | Read review
“We stayed on 7th floor and very quiet.”
 of 5 bubbles lindamcgrath, 18 Jan 2017 | Read review
“no escalator but they do have rooms that do not need one and are on the second floor ask”
 of 5 bubbles CardyDog, 27 Nov 2016 | Read review
“Go for the great free breakfast they offer.”
 of 5 bubbles thomasrU3046SQ, 20 Oct 2016 | Read review
5 of 5