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Crowne Plaza Hotel Reading

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604 Reviews from our TripAdvisor Community

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Showing 601: English reviews
Reviewed 4 days ago NEWvia mobile

The place smelled like a nursing home. Loading with kids ( must have had a sports competition close by) staff was friendly. An old hotel in need of a face lift is the best way to describe it. Sheets smelled like they were washed in too large of a load with not enough soap. Hate to give a bad review...

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Helpful?
Thank Lisa G
Management response:

Thank-you for your review and feedback. We did have a sporting event in the local market and we were happy to support the community in order to accommodate them. I will be happy to review your comments with our housekeeping team, having not been to a nursing home lately I will be happy to do some research so that we...

columbia, United States
Reviewed 1 week ago via mobile

My first impression was correct, this hotel has seen better days. I checked in and was informed I had been upgraded. Yeah! However I was upgraded to a quiet floor. Is that an up grade? It smelled better than the lobby but I saw no additional upgrades. The room was spacious and clean. However the bed sheets were worn out....

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Helpful?
Thank OTR1937
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear OTR1937, I appreciate you taking the time to post about your recent stay with us. While I was pleased to read that you found our rooms spacious and clean, I would like to apologize that you did not enjoy the rest of your stay. We are in the process of conducting a number of updates to our facility and...

pa
Reviewed 1 week ago via mobile

The Crowne Plaza in Reading is the right choice for business or pleasure... The Plaza knows how to take care of their clients... Monday thru Thursday five till seven pm Ellen opens the "CROWNE LOUNGE " Complimentary soda, water, hot appetizers, and cheese and vegetable trays... it's such a great place to meet and destress after a long day... oh...

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Helpful?
Thank jeremyahartman
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Mr. Hartman, Thank you for the FIVE STAR review! I am happy to hear that we meet and exceed your expectations, especially in our Crowne Lounge. Ellen really has a passion for our guests and we are so lucky to have her. We really appreciate the shout outs about our hotel and amenities. We hope to see you again...

Shillington, Pennsylvania
Reviewed 1 week ago

From the door to our bedroom, the service was great. And the food was amazing!! The chef Rachid was so nice and welcome. We could be talking for the whole day!!! And always with professionalism, he welcomes everybody and did their food as asked. Great place to stay!

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Helpful?
Thank nelizans
Management response:

Thank you for your stellar 5 Star Review! Wonderful to hear that our team exceeded your expectations on all levels and that you enjoyed your stay with us. We look forward to being of service in the near future.

Shillington, Pennsylvania
Reviewed 1 week ago

Rashid was a welcome chef for our stay there. Great cook, the breakfast was well done, everything looks and was delicious. Great job!!! Definitely, will go back and refer to all my family and friends about this place.

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Helpful?
Thank ftounsi
Management response:

Thank-you for your wonderful review and Rashid will be happy to hear that he made your stay a memorable experience. I will be happy to share your comments with him and we look forward to your next visit.

Albrightsville, Pennsylvania
Reviewed 1 week ago via mobile

We have stayed here many times for the purpose of visiting family. The front desk is exceptional and always impressed how she remembers us. The breakfast is beyond excellent the waitress and the chef that makes your breakfast could not be nicer. We do prefer a room with a couch but recently we have experienced being LOCKED IN the room,...

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Helpful?
Thank Ajbleacher
Management response:

Thank-you for your review and loyalty to our hotel. I will be happy to share your valuable feedback with our team to ensure we address the issues you described. The pool is heated as well as the atrium and we will ensure our engineering department reacts to your feedback. We hope to see you again soon.

A TripAdvisor Member
Level Contributor
3 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Great!!! Great front desk. Great breakfast people great room. Always asking what they can do to make it better yes sir no sir. Very proper and hospitable. Good nites is great especiallyvon wednesday night managers special. Free drinks and snacks for 2 hours

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Helpful?
Thank A TripAdvisor Member
Management response:

Thank-you for your review. Wonderful to hear that you enjoyed our services and that you had the opportunity to attend our monthly manager's reception. We look forward to being of service in the near future.

Reviewed 3 weeks ago via mobile

The Crown Plaza Hotel in Reading, PA is our hotel when we visit family in the Reading area. The staff in all areas of the hotel are very helpful and friendly. The rooms and the whole facility are clean and welcoming.

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Helpful?
Thank Richard B
Deborah B, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Poconowoody, Thank you for your Five Star review. I appreciate your taking time to let us know how much you enjoyed your recent stay and graciously recognizing our staff, rooms and location. We look forward to welcoming you and your family back to the Crowne Plaza Reading soon. With best wishes for a happy and healthy new year, Deborah...

New Tripoli, Pennsylvania
Reviewed 3 weeks ago

I was lucky enough to have this experience at chef Tim's table. We all had such an amazing time. The food pairing to to die for. This was a 6 course dinner in the kitchen of the hotel. We will definitely be going back. Not only is chef Tim an amazing chef but also an amazing person, hearing how he...

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Helpful?
Thank keshualee
Deborah B, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear keshualee, Thank you for your Five Star review. I am delighted to hear we surpassed your expectations at our Chef's Table and that you found the food pairing "to die for". I look forward to sharing your wonderful feedback with Executive Chef Tim and the culinary team. Thank you for taking time to recognize them. We hope to welcome...

Reviewed 4 weeks ago

My checkin experience set the tone of the rest of the stay, it was excellent!! I live out of area and reserved a room prior to Christmas to spend time with my two boys. When we arrived, Jeanette the front desk representative whom checked my kids and I in was very attentive and very helpful. She is a wonderful representative...

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Helpful?
Thank Arthur D
Deborah B, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Arthur D., Thank you for your Five Star review. I am delighted to hear you are enjoying your recent stay and we surpassed your expectations overall. I appreciate you taking the time to acknowledge our "gold star" staff for their genuine service. I will be sure to share your gracious feedback with them. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 

Additional Information about Crowne Plaza Hotel Reading

Address: 1741 Papermill Rd, Wyomissing, PA 19610
Region: United States > Pennsylvania > Wyomissing
Price Range: RM567 - RM830 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Reading 3.5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Reading staff and other travellers.
5 questions
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Conneaut Lake, Pennsylvania
9 months ago
Bayonne, New Jersey

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Questions? Get answers from Crowne Plaza Hotel Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is a great place to stay”
 of 5 bubbles nelizans, 10 Jan 2017 | Read review
“best location”
 of 5 bubbles ftounsi, 10 Jan 2017 | Read review
“Ask for a room on the second floor”
 of 5 bubbles emmanuelc875, 11 Oct 2016 | Read review
“The 4th floor is a designated "quiet zone" with a noise restriction between 9pm and 10am.”
 of 5 bubbles 38trishad, 30 Sep 2016 | Read review
“specifify amount of beds, don't be fooled to be told "sleeper sofa" is a bed. It's simply a couch you can sleep on.”
 of 5 bubbles jlsalansk, 31 Jul 2016 | Read review
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