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My brother's wedding was held nearby, and they chose this hotel to block rooms for their wedding based on two factors: location and there was a bar on site for guests after the reception. When they booked the rooms they were assured the bar, which...More
Response from Heather L, Manager at Four Points by Sheraton YorkResponded 9 July 2017
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We have shared your message appropriately within the organization. We appreciate your kinds words about the front desk team. We do hope...More
We are platinum members, and have been elite and loyal members for more than 2 decades. For frame of reference, we have stayed at the ritziest to airport business/budget hotels (think IBIS, Hampton Inns, Springhill Suites) and occasionally the Quality Inns (one/two grades lower) -...More
Response from Heather L, Manager at Four Points by Sheraton YorkResponded 30 April 2017
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We have shared your message appropriately within the organization.
Rooms Division Manager
Older hotel that needs some investment. Maids do not pay attention to the little things many feel important. Dust on blinds, dirt in window wells. Checked in with a very helpful young man who suggested Cheddar for dinner...outstanding. The following morning I had to deal...More
Response from Josh D, General Manager at Four Points by Sheraton YorkResponded 21 April 2017
Thank you for taking time to provide feedback on your recent stay at our Four Points Sheraton in York. I was pleased to learn of your experience with our front desk team member who provided a local restaurant recommendation and would like to apologize...More
I came in town for a memorial service for two nights, so I wasn't in a great mindset in the first place. This was the first time I stayed here, or in York. I was greeted by a tall young man at the desk, and...More
The Hotel is older, so hallway ceilings where low and elevators were extra small. When we got into the room the ceilings seemed slightly taller. Room size was decent. Beds were full size instead of queen so that seemed a little odd. However they brought...More