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This was a great stay. The breakfast crew was really nice. The food quality was top notch. The front desk lady (I did not get her name) was very nice. She was able to give me some suggestions on tour locations. During my breakfast I...More
Response from Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical AreaResponded 1 week ago
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be...More
One of the front desk associates worked with the Housekeeping staff to assure our rooms were ready upon arrival. When I called the hotel 20-25 minutes before we expected to arrive, she indicated that only 1 of the 3 rooms I reserved was ready but...More
1 Thank denisemc2016
Response from David W, General Manager at Holiday Inn Express Charleston Downtown - Medical AreaResponded 13 February 2018
Wow! Thank you for your great review of our team, especially Tommy! We think that our people make the difference and will make sure that we pass the kind words along to our staff. We can't wait to have you and your four legged family...More
Let's see, where can I start.
First, the hotel is in an active construction zone. Loud noises, construction debris all over the place, and oh yes, Spring Street was closed for construction all weekend and the hotel never told us.
Speaking of not telling us,...More
The staff here is more than helpful and always greet the guests when entering or leaving the hotel.
Antwan R. is a great ambassador of this hotel! He is very genuine in making sure that guests have a quality stay. His greetings, attention to detail,...More
Thank Colleen W
Response from Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical AreaResponded 6 July 2018
Thank you for staying with us! It was such a delight to learn that you received such great service while here. It is a testament to our hard working team members. Thank you for recognizing Antwan by name. Thanks again for sharing your experience, and...More
Stayed one night recently, and the hotel is in a good location, and was pleased with the hotel in general. Construction next door went on all night long. Concrete pumping truck, endless beeps of equipment backing up...you better have a sound machine or be able...More
1 Thank psand22
Response from Guest S, Front Office Manager at Holiday Inn Express Charleston Downtown - Medical AreaResponded 5 July 2018
Thank you so much for review of our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team...More
Response from Alexander G | Reviewed this property |
I've found it differs from hotel to hotel but I checked the "BringFido" app and it appears they accept pets with an extra fee. I still recommend calling the front desk to verify... i wouldn't trust a website that may not... More
I've found it differs from hotel to hotel but I checked the "BringFido" app and it appears they accept pets with an extra fee. I still recommend calling the front desk to verify... i wouldn't trust a website that may not have the available funds to keep information up to date. Just my recommendation. :-)