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Extended Stay America - Columbia - West

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Extended Stay America - Columbia - West
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62 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Reviewed 23 June 2016 via mobile

Friendly service at the desk, nice sized clean rooms. safe location. Didn't see alot of strange activity at night, very peaceful place to stay. Complimentary breakfast is also nice. Grab and go style 😊

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Helpful?
Thank MsNikk22
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

I appreciate you posting a review of our hotel. I am glad that you enjoyed your spacious room and our friendly staff during your visit with us. As well, I'm glad that you found our hotel to be peaceful and safe. I will certainly share your kind remarks with our team. Thank you for choosing Extended Stay America. We look...

Greenville, South Carolina
Reviewed 8 June 2016

You get what you pay for. Great location and safe. Poor signage makes it hard to find hotel and lobby. Room was big and clean, bed was comfortable, water was hot, kitchen a plus, customer service amazing. There is a train nearby that goes by super late and super early times. A/C does not cool room. We have had it...

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Helpful?
Thank Jenny V
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our grab-and-go breakfast was not up to par. I will be discussing with our maintenance engineer about the a/c issue. I am grateful for the feedback you provided so we are able...

sc usa
Reviewed 5 June 2016

when we arrive in the night I thought it didn't look so bad... the clerk was ok but not very professional, then the room was BAD - the A/C was put on HIGH and still could cool the room... we kept hoping that it would get better, the room next door had men coming and going all night with the...

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Helpful?
Thank berteScUsa
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the room conditions you experienced is entirely unacceptable and regrettable. Please be aware that dishware is provided upon request and it is most unfortunate that we failed to communicate our dishware policy upon check-in. I am truly sorry for your...

Philadelphia, United States
Reviewed 18 May 2016

Was moved here after the nightmare at the one at 5430 Stoneridge to be given a room with roaches crawling up the wall. Went back to the office, in which the manager was very helpful in giving me a master key to find a good room and after looking at 3 other filthy rooms, we finally found one that was...

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Helpful?
Thank Tameca M
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate...

Reviewed 9 March 2016

I choose rooms with kitchens because I travel with two diabetics and children. The photos are not true. The room reeked of animal odor and there was roaches. The sink leaked and the bathroom door didn't close. There was some tissue stuck in the wall but we were afraid to pull it from the hole.The oven hood was non functioning....

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Helpful?
Thank 448sonjah
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to make sure we...

Chapel Hill, North Carolina
Reviewed 17 November 2015

I chose this particular Extended Stay hotel because I was attending the Annual Multiple Sclerosis Picnic at the Riverwalk Zoo which was about 1 mile away with my spouse who has MS. We had requested a room on the 1st floor because she has difficulty walking up stairs--granted we arrived late but had called ahead to let them know 2...

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Helpful?
Thank Anthony W
san jose
Reviewed 26 October 2015

I was in Columbia, SC for a wedding, so I can't speak much to the location to nightlife, but the following are key points on the stay: Pros: *Clean *Spacious; good size bed, bathroom, and kitchen *At $60, if you don't need all the amenities of a nicer chain hotel, this is a good value, in my opinion Cons *The...

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Thank josh c
Reviewed 4 June 2015 via mobile

Came clear across country to find,dirty vents, dirty refrigerator, stains on pillow case, tub dirty, carpet a mess, and furniture terrible. Stay clear of this place, this is a sub par Hotel with people fighting at all hours of the night.

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5Thank Kelvin G
North Las Vegas, Nevada
Reviewed 24 May 2015

Currently staying here and have been here a week. One more week to go because we already paid and can't afford to go elsewhere. No housekeeping in a full week even though we were told it would be on Tuesday and that was on our card with room cards. Started having bug problems first morning when my husband was woken...

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Helpful?
2Thank Elaine R
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. On behalf of the entire staff here, please accept our sincerest apologies for your experience. Regarding housekeeping services, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize that this was not...

Brooklyn, New York
Reviewed 28 April 2015

Excellent choice. Nice flat screen TV, quiet rooms, very helpful staff, accommodating. Grab and go breakfast in the morning. I was there on business, supposedly for a few months, hoping to remain at this location. Unfortunately, my company needed me elsewhere. Great price, restaurants in close proximity, good location. what more can you ask for? I do recommend staying here....

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Helpful?
Thank Ighor E
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such kind comments about our property and staff. We are so very pleased that we were able to meet, if not exceed, all of your expectations. It is always wonderful to hear a guest speak positively about their stay here; we want our property to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Columbia - West

Address: 450 Gracern Rd, Columbia, SC 29210
Region: United States > South Carolina > Columbia
Price Range: RM272 - RM388 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - West 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West
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Questions & Answers

Questions? Get answers from Extended Stay America - Columbia - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the Interstate are noisy.”
 of 5 bubbles awsnj, 15 Oct 2016 | Read review
“sleep in your car first!!!! before looking at this place.”
 of 5 bubbles berteScUsa, 5 Jun 2016 | Read review
“just stay away”
 of 5 bubbles tamecam2015, 18 May 2016 | Read review
“dont choose a room here unless an emergency”
 of 5 bubbles 448sonjah, 9 Mar 2016 | Read review
“Don't stay here! The pictures shown on their website are NOT indicative of the actual rooms!”
 of 5 bubbles ElaineR655, 24 May 2015 | Read review
5 of 5