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Embassy Suites by Hilton Columbia - Greystone

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911 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Columbia - Greystone
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Showing 908: English reviews
Columbia, South Carolina
Reviewed 2 weeks ago

This was not my first stay at this property. The employees were courteous, kind and very helpful. I would definitely stay again and again. You won't find a better breakfast. I prefer hotels with inside doors which make me feel safer.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 450jennifery
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

450jennifery, Wow was the first thing that came to mind while reading your review and we are truly humbled by your amazing 4-star review. You mentioned that your stays keep getting better and better each time and we are grateful that you continue to choose us over others. Service is and always will be the key to serving our guests...

Bristow, Virginia
Reviewed 2 weeks ago via mobile

Ignore the negative reviews. This hotel is exactly what it should be. People who want to take pictures of moldy grout in the corners of a hotel bathroom should really find a better hobby. Yes, the bathrooms do show moisture damage, but considering that the water gets very hot (which should be a plus) the whole bathroom steams up very...

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Helpful?
Thank Leigh C
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Leigh C, Thank you for painting a true and accurate depiction of our hotel. You described us to the letter dotting all the I's and crossing all the T's. Indeed, we are due for some renovations and updates, but as you mentioned our hotel is exactly what it's supposed to be. There isn't a single hotel in Columbia that compares...

Durham, United States
Reviewed 2 weeks ago

As a longtime Hilton Honors member and having stayed at Hilton properties all over the world, this is the is the absolute WORST hotel! Our stay involved unidentifiable wet spots on the carpet, a moldy shower curtain, shower/tub plumbing that was coming out of the wall, the hot water handle on the sink that would not turn on, the blanket...

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Helpful?
Thank Christine W
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Christine W, First and foremost, we want to recognize you as a valued and loyal Hilton Honors member. Your loyalty to our brand is greatly appreciated and for that we are forever indebted. We want to sincerely apologize for falling short of the expectation for excellence. We set a very high bar when it pertains to the level of service...

Rockaway, New Jersey
Reviewed 3 weeks ago

I enjoyed the stay but the hotel was a little dated. The price was right and the restaurant staff was excellent. I would definitely stay there again. I would recommend it to anyone looking for a good value.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 606greggt
Management response:

Dear 606greggt, Thank you for the 4 Star review and for providing feedback regarding your most recent stay with us. We hope you will stay with us next time you are in the Columbia area and thank you for staying with us !

Reviewed 3 weeks ago via mobile

Hotel is in need of updating. Bathroom grout has dirt and grime caked up in the corners. After our first night, we left the hotel from 9:30 am until 6:00 pm and when we returned, our room had not been serviced. Out of control kids with poor excuses for parents were running around each floor until late in the evening...

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Helpful?
Thank Mike S
Management response:

Dear Mike S, Thank you for providing your feedback regarding your most recent stay with us .We apologize that your stay with us did not meet expectations and we are hoping that you will consider staying with and giving us another chance. Once again, we thank you for your feedback to better future guests experience and hope that you will...

Goose Creek, South Carolina
Reviewed 3 weeks ago

Great experience overall! Really enjoyed the complimentary breakfast and manager's reception. The staff at both were so polite and genuine. I highly recommend this Embassy Suites If your going to Columbia, SC.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank valerier456
Management response:

Dear valerier456, Thank you for great 5 star review regarding your most recent stay! We are delighted that you enjoyed staying with us and we hope to see you soon.

Saint Marys, United States
Reviewed 3 weeks ago

Clean, roomy & spacious. Being a Gold Crown member really had its advantages at this hotel. The drinks & snacks provided free in room & the upgrade was a bonus. Would definitely recommend & stay at this hotel again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Gary A
Management response:

Dear Gary A, Thank you for providing your feedback regarding your most recent stay with us. We are so thankful for the 5 star review and happy to read that you enjoyed staying with us. We hope to see you soon and thank you for choosing Embassy Suites Of Columbia.

Sevierville, Tennessee, United States
Reviewed 3 weeks ago

This Embassy Suites is the same as all the other ones. Good breakfast. Nothing to brag about really. However, the staff is super awesome! The hotel is just that - the same as it ever was. I would stay there again because it's clean and convenient to where we were going for a concert.

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Helpful?
Thank Kari C
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear Kari C, Thank you for providing your feedback regarding your recent stay with us. We are glad that all staff you encountered was awesome!!! We hope to see you soon and thank you for choosing Embassy Suites Of Columbia

Reviewed 4 weeks ago via mobile

This Embassy suites is unfortunately like a lot of the other ones just don't seem to have top service or facilities like they used to. Our bathroom had holes in the wall that were stuffed with tissue, the room had a very funky smell upon entering, the mattress in the pull out was almost nonexistent because it was too thin....

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Helpful?
Thank Robin F
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear Robin F, Thank you for providing your feedback about your recent stay with us. We apologize that the hotel did not exceed the expectations and we hope you will consider staying with us in the future. Thank you again for choosing Embassy Suites Of Columbia.

North Carolina USA
Reviewed 4 weeks ago

I stay at this Embassy Suites a few times each year for business. Every time, I hope it is improved, only to find out it hasn't. First, the PROs: convenient location and easy access to interstates and downtown breakfast has good food staff are usually attentive new, comfortable bedding CONs: In the ~5 yrs I stayed here, the wifi signal...

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Helpful?
Thank luvthebeach2
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear luvthebeach2, Thank you for providing your feedback regarding your most recent stay with us. We are happy to read that you enjoyed the location and staff during your stay. We will take all comments into consideration and we hope you will stay with us in the future. Thank you again for choosing Embassy Suites Of Columbia.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 

Additional Information about Embassy Suites by Hilton Columbia - Greystone

Address: 200 Stoneridge Drive, Columbia, SC 29210
Region: United States > South Carolina > Columbia
Price Range: RM618 - RM986 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites
Hotel Style:
#25 Business Hotel in Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Columbia - Greystone staff and other travellers.
2 questions
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NLR
10 months ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Columbia - Greystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor or higher.”
 of 5 bubbles WilliamC891, 23 Feb 2017 | Read review
“N/A - do not stay”
 of 5 bubbles christinewJ3733SK, 12 Feb 2017 | Read review
“All rooms surround the atrium. Rooms on the higher floors are quieter because they're further from the noise of the bar and breakfast areas.”
 of 5 bubbles KariC17, 1 Feb 2017 | Read review
“Easily accessible from highway.”
 of 5 bubbles tpbernard, 5 Jan 2017 | Read review
“The suite was very spacious and perfect with kids.”
 of 5 bubbles CarolinaJeni, 28 Nov 2016 | Read review
5 of 5