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Hilton Garden Inn Florence

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Traveller (76)
Room & Suite (54)
Dining (7)
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Overview
  • Excellent67%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(83 reviews)
“great hotel”(49 reviews)
“room was clean”(47 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Florence
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Florence
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (865)
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Traveller rating
564
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57
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564
198
57
19
21
Show reviews that mention
All reviewsfront deskgreat hotelroom was cleansouth carolinafitness centerolive gardenenjoyed my staystaff was very friendlybusiness centersouthern hospitalityafter a long dayindoor poolcookiesdefinitely stay here againlots of restaurantslong drivegreat stop
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1 - 5 of 859 reviews
Reviewed 3 days ago

Ask questions, make sure you know prior if there is any construction etc.....is breakfast included and give an example.i must say though the woman who checked us out was very professional and helped me out. She was the only nice thing that I can say...More

Review collected in partnership with Hilton Garden Inn
Thank Sharon B
Hotel's Favourite
Reviewed 24 April 2018 via mobile

I stayed at the Hilton Garden Inn in Florence SC recently, while this wasn't one of Hilton's larger it was very quiet and inviting! I was greeted with free bottled water at check in. I was able to basically check in via the internet. The...More

1  Thank williamgX1958JC
Response from CHERYL B, executive housekeeper at Hilton Garden Inn FlorenceResponded 24 April 2018

Thank you for letting us know that you enjoyed your stay here at the Hilton in Florence. we appreciate all our guest concerns and comments. look forward to welcoming you back.

Reviewed 4 days ago via mobile

Gym is basically useless, 4 cardio machines, 2 were broken and no dumbbells. The hotel smells musty and old. The fire alarm went off twice at 1:20 and 1:50am and the bathtubs are slippery so try not to fall.

Thank Adreher1234
Reviewed 5 days ago

Typically, Hilton can be counted on for a great night's sleep in a beautiful, clean and updated property. The rooms are marginal at best, the stairways are filthy, the bathroom tile was dirty and stained, the bed is miserable and worn.

Review collected in partnership with Hilton Garden Inn
Thank Carla S
Response from CHERYL B, housekeepr at Hilton Garden Inn FlorenceResponded 4 days ago

please except my apology for the condition of your room . we are trying to get do some renovation to the rooms now.

Reviewed 1 week ago

It was the perfect place for our class reunion. They made everything beautiful and the food was so delicious! Everyone had a wonderful time and didn’t want to leave. The staff waited on us and was there every step of the way. I would certainly...More

Review collected in partnership with Hilton Garden Inn
Thank junechildg
Response from Rob W, Front Office Manager at Hilton Garden Inn FlorenceResponded 5 days ago

Dear junechildg, Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$132 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (76)
Room & Suite (54)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
266Jerry
16 November 2017|
AnswerShow all 10 answers
Response from 149sherried | Reviewed this property |
I did not hear for such a rumor...this hotel was totally clean when I visited!!!
0
Votes
Andrew B
10 May 2017|
AnswerShow all 6 answers
Response from ChadPatterson | Property representative |
Yes we have rooms with hot tubs. They are listed under the room types at time of reservation.
1
Vote
dddmax
15 March 2017|
AnswerShow all 2 answers
Response from dddmax | Reviewed this property |
The staff was friendly and accommodated our request. By doing so they retained a long time client. I'm glad I called the front desk and inquired of them directly.
0
Votes
Room Tips
"Not too high a floor. There aren't enough elevators"
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"Our room was great."
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"We like the extra room, so would choose a suite."
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"hot tub and indoor pool in lobby area"
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