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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,423 Reviews from our TripAdvisor Community

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Showing 1,408: English reviews
Reviewed 2 days ago NEWvia mobile

My husband and I stayed here during our winter break. Off season- so not much of activities here. However the hotel rooms were clean and neat. Toiletries not really all that great but essentials were good. Beach access and pools were clean. Staff were friendly and nice. There is a cycle rack that you can use for parking bikes. Safety...

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2Thank Reena T
Atlanta, Georgia
Reviewed 5 days ago NEW

Pool area was disappointing; no food or beverage service, chairs flipped over. Very large decking area with shade trees and a pretty good hike to the beach. Hoses were provided to wash off sand. Remodeled rooms were comfortable. Overall not a good enough experience to book a return for the room rate.

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Helpful?
Thank c27balstro
Hotel M, Owner at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing details of your experience last October at The Westin. It was great to know you enjoyed very comfortable guest rooms. As you may know, Hilton Head Island did have the direct impact of Hurricane Matthew the first week in October which caused a mandatory evacuation, and subsequently the resort was closed for a week relating to...

Waxhaw NC
Reviewed 5 days ago NEW

I found a deal on a travel site that was pretty good. On the deal it showed the phone number for the property or an online option for making the reservation. I have had some difficulty with third party reservations in the past so I chose to call the property directly and made my reservation. The person on the other...

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Helpful?
Thank brownfalcon
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing your recent experience at The Westin. We appreciate your comments on the guest room, lobby, and common areas being very nice. It was also great to know our bell staff, valet, and front desk agent were accommodating and efficient as we always strive to provide personal and instinctive service to our guests. Please accept my sincere...

Morristown, New Jersey
Reviewed 6 days ago NEWvia mobile

Spent a few days here for business. Rooms are just average and poor wifi, but great outdoor bar, pool and beautiful beach. Nice fire pits and lounges to relax by at night. Only complaint is the outdoor bar shuts down too early at 9pm.

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Helpful?
Thank EMNJNYC
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing positive comments on The Westin regarding the great beach, pools, and fire pits. I am sorry that View 32 closed at 9:00 p.m. which may have been related to cooler evening temperatures. That venue is usually open until 10:00 p.m. when we close for the comfort level of all our guests. The Carolina Room bar was...

Reviewed 1 week ago via mobile

I hope I can say everything without it being 2 pages. Ok so I've been to Hilton head before but this was the first trip at Westin. Even before getting there the front desk staff was great to me, my vacation had odd circumstances.. I flew in very early Sunday morning and my husband was to get there on Monday...

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Helpful?
Thank JJstaycation
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback that The Westin is a gorgeous property that really impressed you. We also appreciate your comment on our staff being exceptional as they always strive to ensure our guests are well cared for and treated special. It was great to know you enjoyed the signature Heavenly Bed, great food, and numerous resort amenities. I am...

Spring
Reviewed 1 week ago

We had pool view rooms and the resort is lovely. Stayed the week after Christmas through New Years Day. We visited as many local restaurants - and into Harbourtown. It was wonderful and staff was delightful!

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1Thank winkfromus
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

It was great to know you enjoyed a wonderful stay at The Westin during the holiday season. We appreciate your comment that the staff was delightful as they always strive to provide personal and instinctive service to our guests. Hilton Head Island has many fine restaurants, and it was nice to hear you were able to explore the island. I...

Danville, Virginia
Reviewed 1 week ago

The Westin is on a wide stretch of beach. It is very attractive and clean. During our stay the staff was friendly and helpful. Our room was comfortable and had a coffee maker and refrigerator. We would have liked access to a microwave. We received a $5 voucher each day for going "green" - not having housekeeping service. In January...

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2Thank ferjill
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Delighted you enjoyed your stay at The Westin as well as our beautiful ocean front location. I am also glad you enjoyed a comfortable and attractive guest room. We have microwaves as an "on request" item based on availability, and I am sorry you were not aware of this option. We certainly look forward to welcoming you back, and you...

Grand Forks, North Dakota
Reviewed 1 week ago

Took the family to Hilton Head Westin Resort & Spa for Christmas and it was a blast. Resort wasn't busy for unknown reason - probably because of Christmas. Weather was great, Westin staff were great, and the food was out of this world. We booked it for next year also - definately a must visit.

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2Thank Knutson_12
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

It was wonderful to know your family had a great Christmas holiday at The Westin. Delighted you enjoyed the fantastic weather and delicious food. We appreciate your comment that the staff was also great as they always strive to provide personal and instinctive service to our guests. We are excited you have already made a reservation to return next year...

Reviewed 1 week ago via mobile

Hotel is next to being empty. Some construction going on here. Can't understand when very few rooms are rented we were put at the very opposite end of a long hall from the elevator. Now that it is time to turn in find out the sheets feel like course sand paper and the duvet weighs 100lbs!!

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1Thank Kcknana
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your stay at The Westin. I apologize for any inconvenience you experienced due to isolated projects; mostly related to repairs from Hurricane Matthew which will soon be complete. The configuration of our building has guest rooms with the best views farther from our lobby area towards the beachfront. Both the north and south tower...

Reviewed 1 week ago via mobile

The good, rooms are clean, staff is friendly location is good not great. The bad-- hotel layout is ridiculous and takes forever to go anywhere are get to room. Having only three elevators for a hotel with 150 rooms per floor is ludicrous. Catering from hotel is universally bad. Eggs are cold, meat is unseasoned. How many South Carolina hotels...

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Helpful?
Thank MarkJMinneapolis
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thanks for sharing you enjoyed our oceanfront location, clean guest rooms, and the friendly staff as they always strive to provide personal and instinctive service. While we have 3 lobby elevators, we also have 2 additional ocean front elevators in each tower for easy access to the courtyard and beach areas. I am sorry you were not aware of all...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: RM952 - RM2,154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#6 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travellers.
54 questions
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of the beach”
 of 5 bubbles Michael_94502, 8 Jan 2017 | Read review
“Away from the construction.”
 of 5 bubbles All4vacations, 2 Jan 2017 | Read review
“Ocean view rooms may seem far away but cut through the "U" of the hotel to make it a shorter an more interesting walk.”
 of 5 bubbles CurtG258, 19 Dec 2016 | Read review
“Try to get a room with "Resort View" or "Ocean View".”
 of 5 bubbles jim-janice, 12 Dec 2016 | Read review
“First floor is convenient.”
 of 5 bubbles LindaHumphries, 4 Dec 2016 | Read review
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