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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,393 Reviews from our TripAdvisor Community

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Showing 1,378: English reviews
Darlington, South Carolina
Reviewed 2 days ago NEW

The wifi didn't work the second night, the phone didn't work so I couldn't call to get help. We didn't get any coffee the second morning. Room was nice, bed was comfortable. The shower was really nice. Don't opt out of daily room service. The give you a $5.00 voucher but it only buys a cup of coffee in the...

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Thank LindaHumphries
Port Saint Lucie, Florida
Reviewed 2 days ago NEWvia mobile

One of the best beaches I've been to in a while. The beach was clean and wide and the water was comfortably warm yet refreshing on a hot late August day. The hotel also has a huge pool area. The rooms are nice and functional - ours was an oceanfront with balcony and great view. The breakfast buffet has a...

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Thank Stefan O
Decatur IL (USA)
Reviewed 3 days ago NEW

We decided at a last minutes to getaway for Thanksgiving to HHI. After checking our reviews on TripAdvisor my wife was thinking either the Westin or Sonesta - but chose Westin due to its location right on the beach. We splurged and booked a room described as "Ocean Front With Balcony: King Bed". Room 5135 was well-equipped, but was not...

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Thank NorskeDecaturIL_USA_
Reviewed 4 days ago NEW

Called Westin Resort to book a room for Dec.24th, advertising in several local magazines and Bluffton sc newspaper stated a special rate of $129 , I was first told rooms were available, but when I requested the special rate, I was told no rooms were available at that rate. This is false advertising, the ad stated room rate was in...

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Thank judy a
Dallas, Texas
Reviewed 4 days ago NEW

We have always enjoyed the quality and comfort of Westin Hotels...until this trip. The room, towels, bed and bed linens were not up to Westin standard. We booked a king room, but it was obvious from the huge sheets hanging down to the floor that this king "Heavenly Bed" was closer to a queen. The wonderful Westin bath towels from...

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Thank JROSSMANN23
MURRELLS INLET
Reviewed 5 days ago NEW

Our stay could of been better. Left our room at 8:45 am came back at 6:00 pm our room had not been cleaned yet. Called and told them about our situation and they asked if we put out the sign Do Not Disturb we did not put the sign on the door. Came here for a car auction will not...

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Thank RICHARD G
Reviewed 6 days ago NEW

My wife have always wanted to visit Hilton Head. We received a good price to stay at this resort. We immensely enjoyed our stay. Very nice rooms, with beautiful view of the pool areas and ocean. Very knowledgeable and polite staff. We would definitely stay here again and recommend it to friends.

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Thank Keith M
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing your holiday getaway at The Westin was great. We were delighted to know you enjoyed very nice guest rooms and the beautiful ocean views. We appreciate your comment that our staff is knowledgeable and polite as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you back in...

Hilton Head, South Carolina
Reviewed 1 week ago

I have been going to the Westin for years and have never been disappointed with my services or condition of the spa. The prices are very reasonable for the services in comparison to other spas in the United States. The Menu of Services is excellent and all of the technicians are professional and friendly. From the front desk to their...

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Helpful?
Thank Christine R
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing great comments on your experience at The Westin and The Heavenly Spa. We appreciate your feedback on our staff being professional and ensuring you are well cared for and treated special during your visits. We look forward to welcoming you back soon for another renewing and relaxing experience. - Tim Freisen, General Manager

Indian Trail, North Carolina
Reviewed 2 weeks ago

I stayed here with my wife on November 11-12. We were celebrating her birthday. The hotel is located right on the beach and we had an ocean view room overlooking the pool. The view was fantastic. Very beautiful. The room itself was nothing special. The sheets were dirty upon arrival. There were different stains on the sheets and there was...

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Thank Dan B
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for choosing The Westin as a special destination to celebrate your wife's birthday. It was nice to know you enjoyed the fantastic view from the ocean view guest room as well as a great experience with a relaxing couples massage in the Heavenly Spa. Please accept my sincere apology for the issues you noted in the guest room...

Maumelle, AR
Reviewed 2 weeks ago

This was first time to Hilton Head. We originally had reservations at the Omni, but it was cancelled by the Omni because the damage from the recent hurricane. I am pretty happy that we booked the Westin. The hotel looked practically untouched by the Hurricane. The room was spotless and we had a good (not great view) of the ocean....

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Thank CSD
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you chose to celebrate your 13th wedding anniversary at our beautiful resort. Congratulations! It was great to know you enjoyed an ocean view guest room and the signature Heavenly Beds/Heavenly Bath. We appreciate your comment that the staff was wonderful as they strive to provide personal and instinctive service to all our guests. We are also...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: RM782 - RM1,920 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#6 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travellers.
49 questions
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor is convenient.”
 of 5 bubbles LindaHumphries, 4 Dec 2016 | Read review
“High floor, ocean-facing”
 of 5 bubbles NorskeDecaturIL_USA_, 3 Dec 2016 | Read review
“Lovely room with an ocean view, hotel is dated and getting shabby. Staff is helpful though management could do better on customer service.”
 of 5 bubbles JROSSMANN23, 2 Dec 2016 | Read review
“Every room has a view of the ocean. Some just from a side view. All rooms have private balconies”
 of 5 bubbles keithmX3399CN, 30 Nov 2016 | Read review
“Skip the breakfast buffet at the hotel.”
 of 5 bubbles CSD, 22 Nov 2016 | Read review
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