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My room looked nothing like the photos shown online. Awkward set up with check-in across the street in motel-like building. The main building has low ceilings, poorly lit hallways and disgusting carpet. Our 4th floor room faced beach, but just didn't feel clean or comfortable....More
Great place to stay. Had a King,efficiency, with private balcony. Loved it! Had a view of the pool and the ocean across the street.
The full breakfast is fantastic. The staff actually will take your trash from your table for you and get you refills....More
1 Thank jbc350
Response from Jack R, Owner at Best Western Plus Grand Strand Inn & SuitesResponded 27 October 2017
Thank you for the kind and detailed review. We're grateful for it and are sure it will help others as they navigate through their many choices. We appreciate your taking the time to write about us on line and do hope you book future stays...More
First off I would like to say way to long for check in I was like damn I already paid for the room, it should never take 20 min to check in especially with two people working the front desk. Next thing would be the...More
Thank Ariel S
Response from Lori P, General Manager at Best Western Plus Grand Strand Inn & SuitesResponded 5 days ago
We are using your experience to make the kinds of improvements you and all our other valued guests deserve. Thank you for providing us with this vital feedback. We truly hope we can get another chance to show you how good we are. It is...More
Was given room on low level when requested high unobstructed view of ocean. Outrageous off season price. Guest room not clean with hair in bed and many items broken or unsafe to include balcony door, lever in shower coming off, clogged commode and sinks, chlorine...More
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Response from Lori P, General Manager at Best Western Plus Grand Strand Inn & SuitesResponded 2 weeks ago
Your taking the time to give us such detailed feedback will help us to get better, which is what we try to do every day. We are proud of our property and will use your review to make immediate improvements to better serve our guests....More
The front desk staff was mean and rude. Like there nobody better than him. He was like i am a manager overnight at walmart,sheriff and here at the hotel. He even said so i check you in and locked you up if i have to....More
2 Thank rain r
Response from Lori P, General Manager at Best Western Plus Grand Strand Inn & SuitesResponded 3 weeks ago
Thank you, foremost, for your feedback, which is vital to us, to all we are here to do for you. Please know we are proud of our property and work hard every day to make it a place people want to come to, and come...More
We have more than one penthouse: we have one 3 bedroom and one 2 bedroom non oceanfront across the street from the beach. We also have an Oceanfront Penthouse which is amazing the top floor of oceanfront building and also... More
We have more than one penthouse: we have one 3 bedroom and one 2 bedroom non oceanfront across the street from the beach. We also have an Oceanfront Penthouse which is amazing the top floor of oceanfront building and also features 3 bedrooms. You may want to call hotel for details.