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Our trip this year was the greatest ever.
First of all we bought a GPS so the trip down was flawless. When we got to the front desk the attendent was 100%. He helped us with parking, helpful hints and a perfect room. Our maid...More
1 Thank wilmore56
Response from Chris_FDM, Front Office Manager at Sandcastle Oceanfront Resort at the PavilionResponded 10 October 2012
Thank you for reviewing us!
We're glad you enjoyed your visit. Our Sandcastle family always tries to give 100% to our guests whether its at the front desk or housekeeping department. A GPS is a great way to avoid the confusion between Myrtle Beach, and...More
My husband and I went for Labor Day weekend. We had 2 queen beds. Room was spacious, clean and reasonably priced. Good value for the money and would be a great er value for a family. Hotel staff was very friendly.
There were roaches in kitchen area and bathroom. Refrigerator had been replaced, but it was too high to fit properly--2 FEET out in walkway. Everything else was okay--needs lots of updating. On Saturday about 4:00 AM, someone knocked on every door on this floor. The...More
Response from Chris_FDM, Front Office Manager at Sandcastle Oceanfront Resort at the PavilionResponded 15 October 2012
We are sorry you did not enjoy your stay with us.
The original refrigerator that was in your room required maintenance. For a small period of time, we had a replacement installed. The replacement fridge did stick out a small bit due to...More
staff was nice rooms ok...but who stays in the room anyway. this hotel close to the broadway at the beach and the new boardwalk on the ocean downtown south myrtle beach. I will stay again just for its location.
My daughter and I went down for the last of the summer sun ! We stayed in a single room,
Great Service.. Nice room.. Clean and had a huge bathroom, which with 2 females was a great bonus.. Everyone was friendly ..Pools were nice.. The...More
We were required to pay a $200 "security deposit" per person, in cash. They refused to refund it to us when we checked out saying they had to see if we had broken the rules and then we were handed a poorly drafted letter... More
We were required to pay a $200 "security deposit" per person, in cash. They refused to refund it to us when we checked out saying they had to see if we had broken the rules and then we were handed a poorly drafted letter (please see my picture of this letter attached to my review). They said they'd mail it to us later. That was a month ago and we have not received anything from them.