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Extended Stay America - Charleston - Airport

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Extended Stay America - Charleston - Airport
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Charleston - Airport
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Showing 84: English reviews
North Charleston, South Carolina
Reviewed 25 March 2016 via mobile

I truly enjoyed my stay here. The front desk staff was helpful and pleasant. My room was clean and beds were neat and comfortable. When I am looking for lodging I often look for a extended stay. I have no complaints and will return there again.

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Helpful?
Thank Sanknetta H
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I am so excited to know that our staff provided you with exceptional customer service! It’s wonderful to read that we were able to accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you...

Reviewed 21 November 2015 via mobile

The room was clean and the bed was comfortable. Every member of the staff was friendly and helpful. The manager was also very professional and sweet. We would absolutely return to this hotel every time we're in Charleston. It is in a great location, especially for those who like to shop!

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Helpful?
1Thank shemari r
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you so much for posting a review of our property. I am so glad that you found our customer service to be exceptional and that you enjoyed our convenient location. I’m thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to...

Anderson
Reviewed 12 November 2015

I have to travel to Charleston to go to MUSC for a doctor appointment every 2-3 months. Extended Stay America has an agreement with MUSC which makes these visits easier! An added bonus is Tanger Outlet shopping across the street! Staff is always friendly and knowledgeable of the area. Always enjoy our stay.

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Helpful?
Thank Mary F
Atlanta, Georgia
Reviewed 29 October 2015

The room was okay but the amenities were awful. Some of the dishes in the room were dirty and the room just felt uncomfortable. The indoor pool was drained and nasty looking. The halls smelled like smoke even in the sections that were non-smoking rooms. The overall appearance was disheveled and dirty. Conversely, the Staff was great! Miss Cynthia, in...

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Helpful?
Thank Dustin K
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize your room was not up to standard. In response to your feedback, we are currently refreshing our hotel with new flooring and paint as well as converting all rooms to non-smoking accommodations. Thank you very much...

Annapolis, Maryland
Reviewed 27 May 2015

This place was dirty (chicken bone on the door to the room, rotting food in the parking lot) Noisy, cars squealing, people talking, music blaring) also very tiny, tiny room. Not at all like other Extended Stays we have stayed at. We stayed the first night, then spent the rest of our week at a different hotel.

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Helpful?
Thank Happywife25
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that our stay with us was not up to our company’s high standards. We take cleanliness very seriously at our property and I am disheartened to read about your experience. I have discussed your comments with our staff, and...

Reviewed 6 April 2015 via mobile

Its not the first time i got burned by extended stay chain. The price is so tempting when by myself that i could not say no.....but thats it. No more. Its loud! Very loud at night. I can hear the bed squeek from the room upstairs. I can smell when they use the bathroom too. I have better towels to...

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Helpful?
Thank Jakub Z
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for your recent review of your stay. I am so disappointed that our hotel did not meet your expectations. Please accept my apology. In response to your feedback, I would like to let you know that we will be beginning a renovation of our hotel in a few short months to refresh our property with an updated look....

Knoxville, Tennessee
Reviewed 18 December 2014

I am staying here while I work at a local hospital for 3 months. The hotel staff has been very friendly so far. They will do anything they can to help you out. The room is nice and clean. A little smaller than I thought it would be, but still nice. The full kitchen is nice as well as the...

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Helpful?
Thank tnnurse07
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to read that our staff has been friendly, and that your room's fully equipped kitchen and work station has met your needs. The staff and I are proud to have provided you with a clean and comfortable room during your long stay with us. Still, we...

Chesapeake, Virginia
Reviewed 8 November 2014

The room was clean, the amenities like stove and microwave were older but functioned fine. The internet was free and decent enough speed. It's a nice no-nonsense place with good customer service and convenient location. I stayed in a suite with full size fridge, microwave, stovetop and dishwasher.

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Helpful?
Thank Scott S
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed your stay and that our customer service and amenities met your expectations. I am pleased to know that our free Wi-Fi met your needs and that our location was convenient for you. The staff and I would like to thank you again...

New York City, New York
Reviewed 27 October 2014

The only thing this place has going for it is the close proximity to the airport and Tanger Outlets. That said, nothing could compel me to stay here again. Given a smoking room when we requested non-smoking. No amenities in the bathroom other than a small bottle of shampoo, a bar of soap, tissues, and toilet paper. Noisiest place I've...

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Helpful?
Thank Annie2000_12
san fran
Reviewed 22 October 2014

This place could be very good if they replaced carpets thru out. And increase the floor laminates and decrease the carpet. But other than that this place is in very good shape , especially the outside grounds. The rooms have had various renovation over the years and they are in good shape. But they need to replace the bedding with...

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Helpful?
Thank jerry i
Manager_11525, General Manager at Extended Stay America - Charleston - Airport, responded to this review

The team and I appreciate your kind and informative remarks. I truly appreciate your comments regarding your satisfaction with your stay and our hotel overall. Please know that we are anticipating upgrades to our flooring in the near future. As well, your feedback on our bedding will be useful to us as we continually work to improve our hotel. Thank...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Extended Stay America - Charleston - Airport

Address: 5045 N Arco Ln, North Charleston, SC 29418-7001 (Formerly Homestead Studio Suites)
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range: RM419 - RM684 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Charleston - Airport 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Homestead Charleston / Airport Hotel North Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Charleston - Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Charleston - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back side like room 141 is really good - it is at the back end closer to the Pool”
  • Entrance to get to the room
  • Entrance to the Room 141
 of 5 bubbles saisriorl, 13 Jan 2017 | Read review
“Stay away from the exits. The doors tend to slam.”
 of 5 bubbles ProductionTraveler, 17 Nov 2016 | Read review
“Do not stay in this hotel”
 of 5 bubbles carolJ7786KK, 31 Oct 2016 | Read review
“Stay somewhere else, I think this is a place where workers stay, not good for a vacationers.”
 of 5 bubbles Margef596, 4 Oct 2016 | Read review
“roomes sayed cool”
 of 5 bubbles richardsondenise, 13 Aug 2016 | Read review
5 of 5