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Extended Stay America - Charleston - Airport

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Traveller (53)
Room & Suite (36)
Dining (4)
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Overview
  • Excellent31%
  • Very good18%
  • Average19%
  • Poor16%
  • Terrible16%
Travellers talk about
“hotel business”(2 reviews)
“grab and go”(2 reviews)
“place to stay”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Family Rooms
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (127)
There are newer reviews for Extended Stay America - Charleston - Airport
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All reviewshotel businessgrab and goplace to stayrecommend this hoteltanger outletclose to the airportfairfield innfront desk staffenjoyed my stayshariacharlestonstoveoutletsmartmsdowntown
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21 - 25 of 123 reviews
Reviewed 22 August 2017

This place may be for a different set of clients or purpose but I expected this to serve as a hotel/motel with the functionality of an apartment if desired. I would have preferred a place downtown but the city was booked for the eclipse. That...More

Thank Daddio S
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 23 August 2017

Daddio, thank you for being our guest. It’s a pleasure knowing you liked our location and had an overall pleasant experience. However, we are sorry you were not completely satisfied with your stay and we missed meeting your expectations. Your feedback is important to us...More

Reviewed 20 July 2017 via mobile

Nate and the staff were wonderful. Great service, given what they had to work with. The phones were very complicated to dial another room. You had to dial this long code to make a call, which is VERY INCONVENIENT!!! My mother had a room down...More

1  Thank BrownSays
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 21 July 2017

Brown, please accept our apologies for not meeting some of your expectations. Although we make every effort to be perfect, sometimes we fall short. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines...More

Reviewed 18 July 2017

I rarely write bad reviews, however I would like to save people from making the mistake we made. We were looking for an inexpensive place to stay for a quick, impromptu getaway with the kids. First, the staff was friendly. That is the only good...More

Thank AnnieG72
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 19 July 2017

Annie, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. I will personally address this matter with my housekeeping team in order to ensure...More

Reviewed 17 July 2017

The floor was sticky. The refrigerator was coated with some kind of disgusting film and was covered with dent marks. The door key did not work very easily. The front desk staff abandoned the post during late-night hours. The bed was uncomfortable.More

Review collected in partnership with Extended Stay
Thank Michael V
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 19 July 2017

Michael, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appreciate teams to...More

Reviewed 5 July 2017

Linens looked like they hadn't been changed, shower curtain had a large stain, there was a pile of dirt in the floor, and the staff wasn't very helpful. If you are looking for a hotel in this area, avoid this one.More

Review collected in partnership with Extended Stay
Thank 124morganf
Response from 00esa, General Manager at Extended Stay America - Charleston - AirportResponded 6 July 2017

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered while here. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$87 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (36)
Dining (4)
Questions & Answers
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jarlucas91
24 June 2017|
AnswerShow all 2 answers
Response from HonestReviews4Me | Reviewed this property |
Yes... Hail an UBER. Its cheap.
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Room Tips
"I stayed in high 3 palm tree view!!"
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"The third floor room is the best."
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"Get one without bugs"
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"Very quiet hotel throughout and beds are so comfortable."
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