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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

EmbassySuites.comUS$179*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton North Charleston - Airport\/Hotel & Convention
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1,139 Reviews from our TripAdvisor Community

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Showing 1,133: English reviews
Start your review of Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
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Jacksonville
Reviewed 5 days ago NEW

I would recommend this hotel to those interested. It was a very nice stay for us, you can't beat the free breakfast. The staff was very accommodating and friendly. The only negative is that parking can be tight at times.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 779jammiej
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

My husband and I visited along with five other church groups for a weekend marriage retreat. It was absolutely amazing from check-in to the food amazing friendly staff with warm and welcoming smiles just made it even more enjoying. The rooms were very clean, comfortable beds. They offered a commentary cocktail reception from 5:30-7:30 assorted cheese and crackers, wine and...

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Helpful?
Thank Carletha W
About Hotel's Favourite Review
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

We are so excited to hear that you enjoyed your stay at the Embassy Suites North Charleston and we hope to see you again soon. I also wanted to thank you for the kind words regarding our staff. They are all excellent ambassadors to our guests and I know they will appreciate the nice compliments.

Reviewed 5 days ago NEWvia mobile

There were two big issues with our stay: 1. The airport shuttle took over 45 minutes from when we called to pick us up. 2. We accidentally forgot something in our room. We came back later that same day to pick it up, and we were told that only thr housekeeping manager has access to lost items, and that person...

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Helpful?
Thank Kevin G
Rock Hill, South Carolina
Reviewed 1 week ago

You want find better service and staff! You can't beat the breakfast buffet Embassy offers on top of the Managers reception! My wife and I frequent this hotel and love the fact that there is not a big turn over rate with the staff. We have come to know some of them on a personal bases!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jonathon M
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

We are so excited to hear that you enjoyed your stay at the Embassy Suites North Charleston and we hope to see you again soon. I also wanted to thank you for the kind words regarding our staff. They are all excellent ambassadors to our guests and I know they will appreciate the nice compliments.

Staunton, Virginia
Reviewed 1 week ago

The room smelled terrible, the carpet was filthy and stained, the microwave was dirty, and there was a red stain on bathroom floor tile. Tried to switch rooms but couldn't coordinate schedules. Breakfast great and staff helpful but please update rooms and cleanliness!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 16bradleyh
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Please accept my personal apologies for the quality of your most recent stay with us. Our expectation is to provide our guests with the highest level of service & accommodations and it is clear, based on your feedback, that we failed to deliver on this expectation. Your concerns are very important to us and you have my commitment to address...

Fredericksburg, Virginia
Reviewed 1 week ago via mobile

Had to go to Charleston for a meeting realizing this was a 24 hour turnaround. We always have a great experience whenever staying at a Hilton property, but most especially an Embassy Suites. As expected this hotel exceeded my expectations.

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Helpful?
Thank BTR486
Reviewed 1 week ago via mobile

Upon arrival at check-in, we were welcomed by the friendliest desk clerk. (He sang the spelling of our last name to the McDonald's jingle!) I'm glad he was happy to make our arrival a pleasant one. The hotel itself is clean and beautiful like other Embassy Suites, but we were all woken up at 1am when people next door came...

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Helpful?
Thank Kelly C
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for sharing your experience and providing others with feedback. We are delighted to hear you enjoyed your stay with us. We hope to see you back again if business brings you this way. We appreciate you choosing to stay here with us

Chicopee
Reviewed 1 week ago

My review has been submitted on previous pages of this survey. It was a wonderful experience that I received from the staff and I believe it needs to be acknowledged, because your smiles did a lot for me and I'm sure they do a lot for other guests as well!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rose R
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for sharing your experience and providing others with feedback. We are delighted to hear you enjoyed your stay with us. We hope to see you back again if business brings you this way. We appreciate you choosing to stay here with us.

Washington, DC
Reviewed 1 week ago

We liked our room; it was spacious and comfortable. We had two queen beds and a sleep sofa which worked out well as we had 3 children with us. The food at the evening reception was pretty basic: chips and salsa, pretzels, and cheese. The food at the complimentary breakfast was not that good; the pancakes were pretty bad and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank pms22046
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for sharing your experience and providing others with feedback. We are delighted to hear you enjoyed your stay with us and the location was convenient for your needs. We hope to see you back again if business brings you this way. We appreciate you choosing to stay here with us

Columbia, South Carolina
Reviewed 1 week ago via mobile

Staff was very friendly when checking in. When we walked into our room, I noticed that the bathroom was dirty. The toilet seat was up and there were hairs all over the seat as well. I called the front desk, because and informed them immediately. Staff did not offer us to switch rooms, and asked "well, do you want someone...

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Helpful?
Thank misschris725
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review

Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit. I will use your story for training with our housekeeping department. We truly appreciate your business and hope to see you again soon!

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

Address: 5055 International Blvd, North Charleston, SC 29418-5963
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Price Range: RM726 - RM1,276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites
Hotel Style:
#15 Business Hotel in North Charleston
#20 Family Hotel in North Charleston
#21 Romantic Hotel in North Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention staff and other travellers.
6 questions
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Boston
South Carolina
over a year ago
Boston

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Questions? Get answers from Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 9th floor and the view was wonderful!!!”
992angelap, 27 Mar 2017 | Read review
“I like to get a room not far from the elevator so that when traveling alone I do not have far to go.”
cherchi10, 13 Mar 2017 | Read review
“A view on the central center side is good.”
reginaldharper533, 25 Feb 2017 | Read review
“7th floor is premier floor”
oliveoilLC, 8 Feb 2017 | Read review
“Just - good luck. Hotel staff does not take bedbugs seriously.”
  • Detached headboard upon arrival room 406
  • Closeup of bedbug with fecal matter room 406
  • Poorly maintained shower head in new room 503 (will not stay in place)
  • Nondescript dried bodily fluid on side of headboard room 503
  • Detached headboard upon arrival - room 406
  • Bedbug on the headboard with fecal spots - lower right. room 406
  • Peeling wallpaper in between beds in new room 503 - noticeable
  • Very wrinkled bed skirt upon arrival - disgusting (room 406).
282ashleyg, 21 Nov 2016 | Read review
5 of 5
EmbassySuites.com
US$179* /night
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TripAdvisorUS$179
HotelQuicklyUS$249
Booking.comUS$179
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Prices are for 1 room, 2 adults
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