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WoodSpring Suites Charleston Ashley Phosphate

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Traveller (10)
Room & Suite (17)
Overview
  • Excellent27%
  • Very good16%
  • Average10%
  • Poor6%
  • Terrible41%
29 Jun 2018
“Staff was great !”
29 May 2018
“Stay away, roaches!”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (48)
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Traveller rating
13
8
5
3
18
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LanguageEnglish
13
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5
3
18
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1 - 5 of 47 reviews
Reviewed 30 June 2018 via mobile

We had a mixup with our reservation and Desmond was so kind to help us and make sure we were satisfied! Great staff! Nice hotel for extended stays. Large refrigerator, 2 burner stove and clean. Basket for laundry and 2 full size beds were in...More

2  Thank Bryan P
Response from Julia R, Guest Relations at WoodSpring Suites Charleston Ashley PhosphateResponded 4 July 2018

We enjoyed having you at our hotel and thank you for the 5-star review! We're glad you enjoyed your stay and our amenities were beneficial to you!

Reviewed 30 May 2018 via mobile

I made reservations for the memorial day weekend. Upon arriving at the hotel, we learned that the front desk closed at 8 pm, with young kids and all if our bags we had to wait in a dingy little hallway over 30 minutes for someone...More

Thank Lyudmila D
Response from Julia R, Guest Relations at WoodSpring Suites Charleston Ashley PhosphateResponded 30 May 2018

Oh no --- We are so sorry to hear that you got a bad impression of our hotel after only a short time in your room. We strive to provide a great experience that guests enjoy and want to return to and we’re sorry that...More

Reviewed 26 May 2018 via mobile

Im having difficulty with management staff Brad. They have incorrectly charged my card and not helping me to change it or refund me. I have been trying to deal with this issue since 5/21. Brad neglected to call me back. 5/23 I complained to hotel...More

Thank cj g
Response from Julia R, Guest Relations at WoodSpring Suites Charleston Ashley PhosphateResponded 31 May 2018

We are sorry to hear that you are having issues with your billing. The hotel and supervisor have contacted you by phone and email but are not getting any response from you. Would you reach out to us again please?

Reviewed 22 May 2018 via mobile

After reading the other reviews I am in shock because it seems my visit at this property was exactly the opposite. I found the hotel to be very clean, everything was intact and most of all the staff was very professional and polite. Due to...More

Thank Tiffany C
Response from Julia R, Guest Relations at WoodSpring Suites Charleston Ashley PhosphateResponded 30 May 2018

Thank you for the great review and for sharing your experience. We're so glad you appreciated our clean rooms and friendly staff. We hope you do come back again.

Reviewed 8 April 2018

The pictures of this place must of been when they first open. The people at counter were nice. but careful they charge you without for anything. Could not find a hotel when we got there all booked cus of spring break so we took this...More

1  Thank jeannette t
Response from Julia R, Guest Relations at WoodSpring Suites Charleston Ashley PhosphateResponded 13 April 2018

We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$64 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
Details
Price range
US$64 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
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Traveller (10)
Room & Suite (17)
Questions & Answers
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Room Tips
"rooms in front have sun so it cud make u feel little better"
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"never stay here!!!"
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"Stay away from this place!!!"
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"I think the first floor would have been better for us. Third floor seems to be a smoking floor."
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