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BEST WESTERN Pawleys Island

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158 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Martin County, United States
Reviewed 1 week ago

Mattress way below average. Dumpster emptied at 5:30 AM outside of our room. Other guests loud in hall and in their room at 4:05 AM. In room heat and a/c noise way above average. Best Western sign not light, therefore difficult to find at night. Great breakfast and very nice staff.

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Helpful?
Thank doorholder
41099, General Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I do apologized our sign was not lit but that was due to the hurricane and unfortunately we had to wait in line to get it fix, due to the fact...

Reviewed 3 weeks ago

We stayed at your motel for 3 days in November 2016. The employees were very friendly. The room was very clean and did not have a problem at all with the bed very comfortable. The only thing I would change would be to get a taller toilet. Us baby boomers knees are not what they use to be The very...

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Helpful?
Thank Johnnie F
41099, General Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for your response to our hotel. We greatly appreciate you compliments. We do have a winter project plan to replace all of our toilets and they will 17" in height and also have a high energy flush. We look forward to the project's completion. We do recognize Miss Cynthia and we appreciate her so much, she gets lots...

Wardell, Virginia, United States
Reviewed 4 November 2016

The motel was very clean. Our room was in great condition and very clean. The staff was very accommodating. The beds did not sleep well. New mattresses needed. Daily room service was good and housekeeping staff was friendly.

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Helpful?
Thank Jackie S
41099, General Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for your good response we do greatly appreciate your suggestions. Thank you for recognizing the staff, I will pass this along to them at our next meeting. We are sorry you didn't sleep well on our beds, they are fairly new. However, that is good feedback and I will also pass to along to the hotel owner. We...

Creston
Reviewed 30 October 2016 via mobile

This is a very nice property! The only problem we had was the shower head was broken. I called the front desk and maintenance had it fixed in no time at all. Our room was clean and spacious. Miss Cynthia,the breakfast hostess is so nice and helpful! She is a true asset to this hotel!! Everyone from the front desk...

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Helpful?
Thank Karen M
BestWesternpi, Front Office Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Brandon, Florida
Reviewed 28 October 2016

The 1st time we stayed, the bed was not very comfortable. Prior to my return, I spoke with LaToya, the front desk manager, and she assured me of a comfortable bed for my stay. The bed was most comfortable and the room clean. Ms. Cynthia and Ms. Sarah were wonderful breakfast hostesses and the food tasty.

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Helpful?
Thank L H
BestWesternpi, Front Office Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for completing our survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 8 October 2016

Had a little trouble with check-in, as some guests had decided to smoke in their room, but receptionist was very accommodating inf inding us another room. The lady serving the breakfast was so sweet and helpful. Would stay here again.

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Thank Martha P
41099, General Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Summerville, United States
Reviewed 3 October 2016

Upon early arrival the room was clean and ready to go. The staff was very friendly and professional. Requested to leave my motorcycle parked under the entrance awning, and there was no problem in granting that. The next morning there were other motorcycles under the awning as well. When I reported a water leak in the hallway under the carpet,...

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Helpful?
Thank Micheal B
41099, General Manager at BEST WESTERN Pawleys Island, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Savannah, Georgia
Reviewed 23 September 2016

I don't usually stay in a Best Western, but this experience opens me up to trying the brand again. My room on the second floor (2 floor property) was quiet, very clean, and spacious. The rooms come equipped with a mini fridge and microwave. I had a King room which includes a small sofa end. Large TV and love the...

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1Thank kickmom3
Faulk44, Guest Relations Manager at BEST WESTERN Pawleys Island, responded to this review

On behalf of our entire staff we thank you for your kind words and are overjoyed that you enjoyed that you enjoyed your stay with us. Next visit sit out at the pool and relax or cookout under the gazebo!

Plymouth, Massachusetts
Reviewed 22 September 2016

Clean, good stop for one or 2 nights. The front desk people need to understand customer service does not include sniping at each other in front of guests Local restaurants within walking distance A good place to stop before arriving in Charleston

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Thank PattyRose129
Faulk44, Guest Relations Manager at BEST WESTERN Pawleys Island, responded to this review

I apologize on behalf of my staff for their lack of respect and customer service this issue has been rectified. We hope this hasn't tarnished your view of us and hope that you will come back and give us and opportunity to show you the customer service we are known for

Austin
Reviewed 21 September 2016

My wife and I stayed at Best Western Pawleys island for one night so that we could do a bit of beach combing. While there was a minor hiccup during the check in, all went well. Room was clean, mattress good. Breakfast, while not wonderful, was certainly decent with a good variety, including some hot items. We stayed on a...

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Helpful?
Thank k5tm
Faulk44, Guest Relations Manager at BEST WESTERN Pawleys Island, responded to this review

I thank you for your comments I have brought these issues to my managers attention we really pride ourselves on having one of the best breakfast buffets on the island we will make it wonderful!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to BEST WESTERN! Our newly renovated 63 room hotel comes complete with clean, high-quality rooms, excellent customer service, and a competitive price. We are located in a quiet part of Georgetown County, 20 miles from Myrtle Beach. We will quickly become your home away from home. Conviently located across the street from the famous The Fresh Market. We are minutes away from the famous Pawleys Island Hammock shop and other unique little shops, as well as several golf courses. The BEST WESTERN features top-notch amenities for the convenience of guests. Our hotel is also located just 30 miles from Myrtle Beach International Airport. ... more   less 

Additional Information about BEST WESTERN Pawleys Island

Address: 11445 Ocean Hwy, US Highway 17, Pawleys Island, SC 29585-7093
Region: United States > South Carolina > Coastal South Carolina > Pawleys Island
Price Range: RM350 - RM594 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pawleys Island 2.5*
Number of rooms: 63
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Also Known As:
Baymont Inn And Suites Pawleys Island Hotel Pawleys Island
Holiday Inn Pawleys Island
Pawleys Island Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pawleys Island staff and other travellers.
5 questions
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Uniontown, Pennsylvania
5 months ago
Uniontown, Pennsylvania
5 months ago
Van Wyck, South Carolina
boston, massachusetts

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Questions? Get answers from BEST WESTERN Pawleys Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 201 was wonderful”
 of 5 bubbles 512lh, 27 Oct 2016 | Read review
“Room 221 was mid-hall away from elevators and quiet with a view of back of property which is wooded.”
 of 5 bubbles kickmom3, 23 Sep 2016 | Read review
“Do not book here”
 of 5 bubbles Z2899PZmar, 15 Aug 2016 | Read review
“Rooms on the upper floors tend to be quieter”
 of 5 bubbles Halfunit, 7 Aug 2016 | Read review
“Our room was over the parking lot so I would choose one over the pool next time.”
 of 5 bubbles crystal9601, 29 Dec 2015 | Read review
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