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My family and I have stayed at this hotel before. In the past it was clean, nicely appointed, and well-maintained. Unfortunately, that was not the case this time. We checked in for a weeklong stay, in a suite. The sink did not work, the mattress...More
Last minute reservation with late arrival- everything ready, night staff friendly and helpful. The rooms were clean and well appointed. The only issue was loose carpeting in the hallways on upper floors.
On our drive home from Florida reserved a room using points. When we arrived we were surprised to find there were no carts to bring our luggage up to the room. Apparently, this hotel has only two luggage carts and they were both in use....More
The hotel rooms need to updated. The bathtub had screws sticking out where they patched the walls, the one sink in the room had very minimal counter space, the floors had lumps in them with a noticeable incline and decline close to the door that...More
Response from Ashley G, Guest Relations Manager at Courtyard Rock Hill
First of all, we want to thank you for taking the time to share your feedback regarding your recent stay.
Your opinion is really important to us as we strive for excellence in all that we do. Your feedback helps us to improve...More
Convenient to everything, this Courtyard is always clean and provides great customer service. We have stayed here numerous times on our business trips to Rock Hill. Clean rooms, comfy beds and a pleasant staff. What more could you ask for?