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I recently stayed for 4 nights during a work trip. My office booked the hotel for me. When I checked in the clerk was very friendly but told me my room smelled like a deep fryer. The guest before me had fried something in the...More
Thank Kimberly H
Response from sandra t, General Manager at Candlewood Suites SumterResponded 4 weeks ago
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites SUMTER.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable...More
I have stayed here a few times and every time it has been last minute.
The staff is always attentive and effective. They are quick to be sure you are comfortable and always available.
I look forward to staying here every time! The beds are...More
We made a last minute decision to drive through the night on Sunday to see the eclipse and stayed the night here after - great experience! First, this hotel seemed to be one of the only places in the area that wasn't price gouging. The...More
I agree with TravelPT1, rooms do smell-one of ours had an air freshner which helped a little. Extremely noisy with people running back and forth in the halls until after 2AM. The person staying one floor above us was doing jumping jacks or something at...More
Thank clarissa o
Response from IHGService, Guest Relations Manager at Candlewood Suites SumterResponded 17 August 2017
Thanks for choosing the Candlewood Suites Sumter for your lodging needs, we're glad to have hosted your stay.
It's disconcerting to learn that the accommodations provided fell below your expectations. On behalf of the team, please accept my sincere apologies for the inconvenience...More
After reading the previous reviews, we were surprised to find that our hotel room was very clean and had very thing we needed. We started in a pet friendly room with our dog, cat, and three children. The room had a pleasant smell, which can...More