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Holiday Inn Express Hotel & Suites Hill City

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Holiday Inn Express Hotel & Suites Hill City
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351 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Hill City
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Showing 346: English reviews
fliess
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 August 2016

This was the 4th of 5 Holiday Inns we stayed at during this trip and was bottom of the list. Staff were helpful and friendly but the room was in need of refurbishment and needed a thorough clean-we moved an armchair and it was clear that the carpet had not been vacuumed properly for some time, and other areas looked... More 

Helpful?
Thank fliess
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Our hotel has just finished a remodel as it is required every 10 years. Please accept our apologies for the disappointment you had... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2016 via mobile

I was very excited to stay here given the pictures and reviews. Unfortunately I was not as impressed when we actually stayed there. The rooms were clean the place was nice but there's not as much to do in Hill city as I'd hoped to and the hotel was not located in such a scenic location as I expected. Mind... More 

Helpful?
1 Thank Kurt S
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Please accept our apologies for your disappointment and not meeting your expectations. Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Hill City is known as the "Heart of the Hills" making... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 August 2016

The rooms at this property were very clean and maintained during my five night stay! Nice indoor pool and hot tub that is actually hot. Breakfast was great and they keep the food trays full. The staff were very friendly.

Helpful?
Thank Rockglade
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Your satisfaction is important to us and we try very hard to make sure all of our guests have a rewarding experience at our hotel. Thank you for staying with us and providing us with your valuable feedback. We take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect... More 

Mulberry Grove, IL
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2016

Loved this town. Clean, lots of great restaurants, some touristy things. Close to Mt. Rushmore, Needles Hwy, Crazy Horse, etc. Stayed here 2 nights, and could have stayed longer. And on our walk back from dinner, there were 2 deer grazing in the yard just outside the hotel.

Helpful?
Thank BearGroveCabins
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Thank you for taking your valuable time to submit your valuable feedback. Your satisfaction is our main goal. All of your comments and suggestions help us improve and provide the exceptional service that our guests expect and deserve. We hope to have the pleasure in welcoming you back again very soon! More 

Seattle, Washington
Level Contributor
130 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 August 2016

We stayed here to see Mt. Rushmore and Crazy Horse the next day. It was a nice quiet stay, although a bit off the beaten track. Sadly there is no restaurant at the location and the recommendation to eat at a nearby hotel wasn't very good. I would have eaten in town or the town before. The hotel itself was... More 

Helpful?
Thank tigger2lee
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Hill City is in the heart of the Black Hills. It gives easy access to many day trips while staying at one location. No packing and moving! There are many restaurants in town (2 blocks). And it does get dark at night. No lights from big cities. It is very dark if you are not used to it. Thank you... More 

Kasson
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 August 2016 via mobile

We stayed 2 nights to start out our 2 week out west vacation. Room was very clean, bed was very comfortable. The staff was very friendly and helpful. Coffee available in the lobby 24/7-and it's good and hot! Breakfast in the morning was just right to fuel our tanks for the hike up Harney Peak. Workout room looked great but... More 

Helpful?
Thank lovetotravel0405
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Harney Peak is my favorite hike in the Black Hills, in particular, the Cathedral Spires trail. It is the highest elevation between the Rocky Mountains and the Swiss Alps. Thank you for staying with us and for your time in submitting this review. When you come again ask us for the hiking trail maps.... there are alot of them! See... More 

Cedar Falls, Iowa
Level Contributor
171 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 15 August 2016

Stayed here early part of August to visit Black Hills attractions. I chose this location due to the rate compared with other hotels and its central location to activities in the Black Hills. I was impressed when we pulled in the drive to see this hotel and how nice and modern it looked. The pictures shown on the hotel's website... More 

Helpful?
Thank redbird71
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Thank you for taking your time to submit this review. Your feedback is very valuable to us as it provides us with ways to better serve you. We look forward to seeing you again! More 

Minnesota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 August 2016

First of all, we got there at around 8:00 pm. Room was ready, no issue. There were 2 people at front desk. Got room and walked in it smelled like dirty feet and was much warmer then the hallway. So I checked the air and it was on but it was not blowing cool air. Went to the front desk... More 

Helpful?
Thank MNMOM3BOYS
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Thank you for submitting these comments. Your feedback is very beneficial to us and helps us better serve you. We did have an A/C that was not working and maintenance should have been called to fix it. I am sorry you had this experience at our hotel. It is not the normal. I would like to speak in person about... More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
Reviewed 11 August 2016

Spent a night here while visiting local attractions like Mt Rushmore, Badlands, Needles Hwy and Crazy Horse Monument. Great hotel with super service and clean and comfortable rooms. Great location clsoe to town.

Helpful?
Thank bob20082016
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

Thank you for staying with us! And for taking your time to submit these comments. We strive to make your stay as comfortable as possible. Hope to see you again soon! More 

San Antonio, Texas
Level Contributor
357 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 8 August 2016

If your going to Mount Rushmore this is a good location. Comfortable rooms, free parking, microwave and refrigerator, free breakfast. Decent workout area, indoor pool. Close to places to eat. About a 20 minute drive to Mount Rushmore. I was not terribly impressed with Billy at check in as he was more concerned with the incoming phone calls then checking... More 

Helpful?
Thank Jill V
Brenda S, General Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review

I want to apologize for our front desk clerk who did not give you the attention you deserved. Thank you for taking your time to submit this review and for your feedback. It is a useful learning tool that helps us provide you with better service. I would like to have further communication with you regarding this matter. Please call... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Hill City, SD is centrally located in the heart of the Black Hills, just minutes from Mt. Rushmore and the region's finest family-approved attractions and the Mickelson Trail. The hotel is adjacent to the historic 1880 Train depot and within walking distance of the central business district of historic Hill City with its' quaint shops, outstanding art galleries, great dining and entertainment, and the Black Hills Institute. Hotel features include complimentary breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring eggs, sausage, biscuits & gravy, a selection of fruits, juices, cereals, and breads/pastries. We have also created the world's best tasting cinnamon rolls. Visit Hill City, SD and stay smart at the Holiday Inn Express Hotel & Suites. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Hill City

Address: 12444 Old Hill City Rd, PO Box 555, Hill City, SD 57745-6610
Region: United States > South Dakota > Hill City
Price Range: RM388 - RM1,054 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hill City 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Hill City
Holiday Inn Express Hill City
Holiday Inn Hill City
Hill City Holiday Inn
Hotel Style:
#2 Family Hotel in Hill City
#4 Romantic Hotel in Hill City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Hill City staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Hill City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With a room in the front, you can see the Black Hills steam train go by.”
 of 5 bubbles Greenwood_721, 14 Oct 2016 | Read review
“The suite was huge and gorgeous!”
 of 5 bubbles 88JulieT, 28 Sep 2016 | Read review
“As above - avoid rooms above the pool area.”
 of 5 bubbles Scareybob, 11 Sep 2016 | Read review
“Really helpful management staff.”
 of 5 bubbles michaelandcaroll, 2 Sep 2016 | Read review
“Rooms on first and second floors on one side of the hotel may not have a view out of the window due to a hill right next to that side.”
 of 5 bubbles redbird71, 15 Aug 2016 | Read review
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