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Rushmore Shadows Resort

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07/05/2017 08/05/2017
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Rushmore Shadows Resort
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64 Reviews from our TripAdvisor Community

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Showing 64: English reviews
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Denver, Colorado
Reviewed 14 March 2017

Very clean and quiet place to camp. Free coffee in the gift shop all day. They have fun activities each day for the kids, s'mores, crafts, etc. Sites are nice, not too small. Nice dog run areas where dogs can run around. Everyone is friendly and helpful. There are cabins, but we did not stay in them, so I am...

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Helpful?
Thank jcampfazio
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thank you for taking the time to leave your 5 START Review for Rushmore Shadows Resort. We are so happy to hear you enjoyed your time with us in the beautiful Black Hills of South Dakota. We're busy planning lots of fun activities and improvements for summer 2017. We hope you and the kids, as well as your canine campers,...

Cheyenne, Wyoming
Reviewed 17 August 2016

I needed to move closer to the city because my husband had a medical emergency. Even though it was almost Rally time, they had room for me and were willing to accommodate me for however long I needed. When my stay was cut short because my husband was transferred, they were gracious about that as well. I stayed in the...

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1Thank Kathy E
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Happy we were able to be of assistance in your time of need! Hope this finds you and your husband in good health. Thank you for taking time to leave a review when you had so many other things on your mind. Safe travels wherever you may roam.

Reviewed 3 August 2016 via mobile

As members we were aware of amenities and spoke highly of the resort. We were traveling with another member family and their guests in another camper. We realize that they don't reserve sites in advance , but even though we requested to be kept together both when we reserved AND when we checked in, we were split up. Also, reservation...

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Helpful?
Thank Lori L
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thank you so much for taking the time to let us know about your experience checking in at Rushmore Shadows Resort. We apologize that you and your guest did not have sites as close together as you would have preferred. We do pride ourselves on customer service and we want every experience, at every one of our properties, to a...

Spencer, Iowa
Reviewed 26 July 2016

Do not book this place under the false pretense that you will receive free nights in exchange for attending a 90 minute presentation. They will find a way to "disqualify" you from their offer. We received a folder of information from our RV dealer after we bought our most recent RV. I will be calling the dealership owner, a personal...

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Helpful?
Thank ajkq
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Obviously, it sounds like there were several misunderstandings and we do apologize for not meeting your expectations! All of the promotional stays (which you were staying under) do require that both spouses attend the presentation to learn about our Resorts and what our membership has to offer. There is no obligation to purchase. While we do make every effort to...

Casper, Wyoming
Reviewed 26 July 2016 via mobile

We visited this resort as part of a perk given to us when we bought our camper. The brochure we were given was from Rushmore Shadows and stated we'd receive 20 free nights, no obligation other than listening to a 90 minute sales pitch. We booked four nights and that's where the hassle began. It took four calls to get...

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1Thank Jmw0161
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We are sorry to hear of the issues you experienced during your stay with Rushmore Shadows. This level of customer service is certainly NOT the standard to how our Staff is trained. On all of our promotional stays we do require that both spouses attend a presentation about our memberships (We are not a timeshare) and there is absolutely no...

Reviewed 24 July 2016 via mobile

Really nice campground, clean cabins, and great customer service! The ladies at the front desk are polite and friendly, and the staff will do just about anything to make sure that their guests are happy and taken care of. We had a really great visit and will definitely be returning soon! -The Reynolds Family

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Helpful?
Thank Lindsay H
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thank you so much for taking the time to leave Rushmore Shadows Resort a 5 STAR rating and review. We're so happy we met your vacation expectations and hope you packed up some wonderful memories to take home with you. Safe travels- Adventure Awaits!

Reviewed 17 July 2016 via mobile

We just spent a week at Rushmore Shadows and loved it, this was the first time using my coast to coast membership and I couldn't be happier with our choice! It's close proxmity to area attractions. Check in process was quick and easy and all staff we encountered was pleasant. The fenced in bark park was a favorite with our...

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Helpful?
Thank Jessica H
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

That's awesome! We're so glad to hear your stay with us met your expectations. Coast Resorts is a fabulous way to economically see the United States. All of your comments have been passed on to our staff. This fall we are looking forward to adding trees to our brand new, full hookup, 50 amp concrete pad RV sites. Thanks for...

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 16 July 2016 via mobile

We called to book a campsite here with trees and fire pit, when we showed up we were given a spot next to the highway with no fire pit no trees and no discount. We asked for a discount but they expected full price for what looked like a parking lot next to an extremely busy highway! Extremely rude staff,...

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1Thank A TripAdvisor Member
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We are very sorry to hear of this experience. Specific RV sites are not preassigned and the sites throughout our park are not all the same size. The intention is to look closely at what sites are available when a Guest arrives and to assign an RV site that best accommodates the size of their rig. Rushmore Shadows recently added...

Ada, Oklahoma
Reviewed 8 July 2016 via mobile

Very nice park/area, well maintained, and neat/clean. Roads are paved and RV "pads" concrete and level. Staff was very helpful, I would definitely go back. It is conveniently located near Rapid City, Mt Rushmore and surrounding activities.

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Helpful?
Thank reektus
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

We're so glad you enjoyed your stay at Rushmore Shadows Resort during your trip to the beautiful Black Hills. There is so much in our area to see and do it's helpful to stay in a central location so that you don't spend your precious vacation time commuting! Safe travels to you and thank you so much for taking the...

Reviewed 22 June 2016 via mobile

Large and spacious campground. Accommodates all types of travelers. Highly recommend. Concrete pads for RVs, pull thru and back in sites available. Friendly staff, clean, organized and wide open. Close to Mount Rushmore, Black Hills and more. Would stay again.

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Helpful?
Thank Stacy G
MidOutResorts, Guest Relations Manager at Rushmore Shadows Resort, responded to this review

Thanks for taking time to post a great review. We're so glad to hear you enjoyed your stay in the beautiful Black Hills and that Rushmore Shadows got to play a part in your vacation! Travel safe where ever you may roam!

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking

Additional Information about Rushmore Shadows Resort

Address: Rapid City, SD
Region: United States > South Dakota > Rapid City
Number of rooms: 101
Also Known As:
Rushmore Shadows Hotel Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from Rushmore Shadows Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a hotel, but campground. There are cabins, but we did not stay in them.”
jcampfazio, 13 Mar 2017 | Read review
“If you are not a "member" you will be stuck out in the middle of the field with no trees and 8 feet of space between each RV.”
ajkq, 25 Jul 2016 | Read review
“In July they will have the cement pads done, those should be nice once the trees grow.”
rainbowgift, 7 May 2016 | Read review
“stay away from this place”
macers13, 31 Oct 2015 | Read review
“Avoid this Camp Ground if possible.”
stevenbK6610MK, 11 Sep 2015 | Read review
5 of 5