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Grand Gateway Hotel

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1 room 2 adults 0 children
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568 Reviews from our TripAdvisor Community

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Showing 555: English reviews
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Essex, Illinois
Reviewed 5 days ago NEW

I booked this room 2 weeks in advance. Told them what I needed for my parents. When we arrived they had their nearest room ready for us & there was no stairs they had to conquer. The Staff was friendly. Rooms were Clean, and up to date. Bathroom was wonderful. They have an indoor pool with a water slide in...

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Helpful?
Thank Knils
Dixon, Illinois
Reviewed 2 weeks ago

Great hotel that we got for super cheap in the off season. Great fun for families as they have an indoor pool with a water slide and pool tables. Frig and microwave - we stayed for 3 days and enjoyed our stay very much.

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Thank Jennifer N
Toronto, Canada
Reviewed 2 weeks ago

This hotel is easy to access from the interstate and despite its proximity to the highway, we had little road noise in the night. It is clean and well maintained and the rooms are an ample size. There is an indoor waterslide, pool and hot tub, but we did not have time to use them. There is a Perkins restaurant...

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Thank wearybones
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

I don't leave a lot of reviews and am not picky about the brand or amenities of a hotel; safe, clean and quiet are my criteria. Those are the basics any hotel should have regardless of a 1 star or 5 star hotel. 1am and the only open parking was on the far end near the highway and gas station,...

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1Thank A TripAdvisor Member
Reviewed 3 weeks ago via mobile

Pros: pool tables, ping pong table, cheap, safe Cons: no thermostat (old-fashioned "warm/cool heating unit), dark, old decor, information book outdated/not accurate, cold pool I chose this hotel because it had good reviews. Not accurate. Including above info, we had to call for housekeeping at 5pm because they forgot our room, and then did a poor job cleaning it. We...

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Thank Jeannemck
Reviewed 4 weeks ago via mobile

My family and I were in Rapid for the Monster trucks and I booked 2 rooms at this hotel. The staff was friendly, the rooms were clean and the accommodations were acceptable for this price point. One of the main reasons I chose to stay here was for the pool and water slide. Unfortunately it was too deep for my...

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Thank dreamy74
Buffalo City
Reviewed 16 March 2017

This was a fairly large hotel. We picked it for the water park area, pool slides for the kids. It was fairly busy while we were there. Everyone had the same idea. There is a recreation area by the pool and lots of table and chairs for family and friends. It was well monitored by the staff. Only those with...

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Thank X4482GFsusanm
Reviewed 23 January 2017 via mobile

Had 2 rooms reserved WITH confirmation numbers. When we get there we were given 2 completely different rooms. The front desk had no idea what happened, no way to fix it (my rooms were given to someone else) I asked for manager was told there is not one there on weekends. So got my money back and went across the...

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1Thank lkj1983
Management response:

Thank you for your feedback, unfortunately we cannot guarantee a specific room to our guests given the uncertainty of guest's staying the prior nights. We apologize for any confusion or inconvenience this may have caused. We appreciate your feedback and will use it for further training.

Cedaredge
Reviewed 16 January 2017 via mobile

I came on the last minute and checked in and am total surprised. The old fixtures in my room make it feel like I'm in such a amazing place. The pool area looks amazing. As I walked around the lobby area . I found some old baseball caps from the military. The bar area looked very large and had quite...

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1Thank DREICAT
Management response:

Thank you so much for your feedback! We sure do try to make you feel as at home as we can. Our pool, hot tub, and slide are a very popular attraction. We are so happy to see you enjoyed your stay. Thank you for staying with us, Brittany Guest Relations

Reviewed 14 January 2017 via mobile

Let's start with the staff targeting certain guests to write a review. Staff (especially the manager) we're rude and crude. The rooms are old and smell of funk. I lasted one night and the next day went to checkout and go elsewhere. The front desk staff would not check me out and apparently only the manager has the authority to...

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Helpful?
Thank dgksjdhhjsnxndu
Management response:

Thank you for your feedback. We regret your stay was less than satisfactory, we strive to provide the best service and want our guests to feel welcome. Your feedback is important to us and will be discussed with our staff. Our records indicate there is not a request for a room refund in the last two weeks. Cheers Lounge and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room

Additional Information about Grand Gateway Hotel

Address: 1721 N Lacrosse St, Rapid City, SD 57701-0705
Region: United States > South Dakota > Rapid City
Price Range: RM181 - RM876 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Gateway Hotel 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Grand Gateway Rapid City
Hotel Grand Gateway
Hotel Style:
#3 Spa Hotel in Rapid City
#15 Business Hotel in Rapid City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Gateway Hotel staff and other travellers.
5 questions
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Questions? Get answers from Grand Gateway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have elderly with you 104 was a nice room.”
Knils, 20 Apr 2017 | Read review
“We enjoyed the easy access to our ground floor room and it was very quiet.”
wearybones, 5 Apr 2017 | Read review
“West side is quiet with views of the Black Hills”
duaneandd, 3 Jan 2017 | Read review
“Stay away from first floor rooms”
T2112EZcarolineb, 27 Dec 2016 | Read review
“Fourth floor (top floor) rooms are quietest”
562summerb, 17 Sep 2016 | Read review
5 of 5